The Customer Solutions Engineer is a customer-facing technical role responsible for enabling the successful integration of FORT products into customer robotic systems and platforms. This engineer will serve as a technical presence at customer sites, guiding integration design, resolving implementation challenges, and ensuring customers achieve full functional and safety compliance with FORT's control systems.
This is a high-impact, high-visibility position requiring strong technical depth, strong interpersonal communication, and the ability to operate independently in fast-paced industrial environments.
Key Responsibilities
- Travel to customer sites (up to 25%) to support integration of FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
- Conduct integration design reviews, site assessments, and technical walkthroughs with customer engineering teams.
- Advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration.
- Apply functional safety principles to validate safety-rated system designs
- Deliver remote integration support when appropriate with FORT customers.
- Produce field reports, integration guides, and configuration documentation for internal and customer use.
Required Qualifications
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or related field
- 3-7 years in systems engineering, field applications, or technical integration in robotics or industrial automation
- Hands-on experience with CAN bus protocols and API integration in industrial contexts
- Working knowledge of electrical systems, control schematics, and functional safety standards
- Ability to travel up to 25%, including occasional international travel
Preferred Qualifications
- Experience integrating wireless control or E-Stop systems into mobile robotics platforms
- Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus)
The base salary for this position ranges from $115,000 to $150,000, based on qualifications, experience, and the level at which the candidate is hired. Total compensation may also include additional incentives and benefits.