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Remote Revolve Customer Service Jobs in Colorado

ECP

Customer Support Representative (Remote)

Denver, CO · Remote

$17.50 - $22.50/hr

Customer Service Experience * Software experience, experience with eMARs, EHRs or other healthcare ... A remote work environment that is compliant with cybersecurity and other company workplace policies

Getaway

Customer Representative

Aurora, CO · Remote

$30K - $50K/yr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

New

Integrityfex

Client Services Representative

Boulder, CO · Remote

$16.50 - $22.50/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help ... Deliver professional customer service before and after enrollment. * Continue learning through ...

CableLabs

Customer Care Representative

Louisville, CO · Remote

$36K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Consistent service delivery supports organizational objectives related to engagement, retention ... This position is fully remote and requires a dedicated home workspace with reliable high-speed ...

CableLabs

Customer Care Representative

Louisville, CO · On-site +1

$36K - $43K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Consistent service delivery supports organizational objectives related to engagement, retention ... This position is fully remote and requires a dedicated home workspace with reliable high-speed ...

The Hiring Platform

Customer Experience Specialist

Denver, CO · Remote

$18.25 - $23/hr

Previous customer service experience is preferred but not required Benefits * Remote work environment * Training provided * Continuing education * Professional development opportunities * Access to ...

Posted today

HMG Careers

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Revolve Customer Service information

What is a remote Revolve Customer Service representative?

A Remote Revolve Customer Service representative is a professional who assists Revolve's customers with their inquiries, orders, returns, and issues via online or phone communication, working from a remote location. They provide support related to products, shipping, sizing, and account management, ensuring a positive shopping experience for customers. These representatives are expected to have strong communication skills, product knowledge, and the ability to resolve problems efficiently while working independently.

How does working remotely as a Revolve Customer Service representative impact daily communication and collaboration with team members?

As a remote Revolve Customer Service representative, you’ll primarily communicate with your team and supervisors via digital channels like chat, email, and video calls. This setup requires strong written communication skills and the ability to stay organized while managing multiple tasks independently. Regular virtual meetings and scheduled check-ins help maintain team cohesion and ensure everyone stays aligned on goals and updates. While you have the flexibility of working from home, being proactive about reaching out for support or clarification is key to thriving in this role.

What are the key skills and qualifications needed to thrive as a remote Revolve Customer Service representative, and why are they important?

To excel as a Remote Revolve Customer Service Representative, you need strong communication skills, proficiency in problem-solving, and experience in customer support, typically supported by a high school diploma or equivalent. Familiarity with CRM platforms like Zendesk, live chat systems, and e-commerce order management tools is highly beneficial. Outstanding patience, adaptability, and a customer-focused attitude help you build rapport and handle diverse inquiries effectively. These skills and qualities are essential for ensuring customer satisfaction and maintaining Revolve's reputation for excellent service in a virtual environment.

What are the most commonly searched types of Revolve Customer Service jobs in Colorado?

The most popular types of Revolve Customer Service jobs in Colorado are:

What are popular job titles related to Remote Revolve Customer Service jobs in Colorado?

For Remote Revolve Customer Service jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Revolve Customer Service jobs in Colorado look for?

The top searched job categories for Remote Revolve Customer Service jobs in Colorado are:

What cities in Colorado are hiring for Remote Revolve Customer Service jobs?

Cities in Colorado with the most Remote Revolve Customer Service job openings:

Remote Revolve Customer Service jobs near you

Customer Support Representative (Remote)

ECP

Denver, CO • Remote

$17.50 - $22.50/hr

Full-time

Posted 13 days ago

Job description

ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.

Role Overview 

As a Customer Support Representative at ECP, you serve as the first point of contact for our customers and play a critical role in delivering an exceptional support experience. You are responsible for resolving customer questions, troubleshooting issues, training refreshers, and ensuring timely and accurate communication across all support channels according to SLAs & tracked KPIs.  

This role requires strong product knowledge, clear communication, and consistent execution of support best practices. You are expected to independently manage tickets from intake to resolution while meeting established service standards and contributing to overall team success, and to escalate when required according to established process. 

Core Responsibilities 

Customer Support & Issue Resolution 

  • Serve as the primary contact for customer inquiries via phone, email, and the ticketing system 
  • Manage support tickets from intake through resolution in accordance with SLA expectations 
  • Clarify customer requests to accurately identify needs and scope 
  • Troubleshoot product and workflow issues by identifying root causes and determining appropriate solutions 
  • Clearly explain solutions to customers and confirm resolution 

Documentation & Systems Management 

  • Maintain accurate and complete ticket documentation following ECP best practices 
  • Update and manage customer account records in HubSpot 
  • Ensure all case activity is properly tracked and categorized 

Product Knowledge & Continuous Learning 

  • Develop and maintain strong working knowledge of ECP products, features, and company workflows 
  • Stay current on new releases, updates, and process changes 
  • Serve as a reliable resource for teammates by sharing knowledge and insights 
  • Work cross-functionally as required to provide seamless customer experience 

Performance & Operational Excellence 

  • Consistently meet or exceed established KPIs, SLAs, and quality metrics 
  • Participate in ECP's rotating on-call schedule to provide after-hours support coverage 
  • Manage time effectively to balance ticket volume, follow-ups, and internal responsibilities 
Expectations for Success in This Role 
  • Demonstrate professionalism, empathy, and a customer-first mindset in every interaction 
  • Communicate clearly and confidently, both verbally and in writing 
  • Remain organized and adaptable in a fast-paced environment 
  • Take ownership of assigned work and follow through consistently according to established process 
  • Uphold ECP's values and represent the company positively in all customer interactions 

Requirements

    • Customer Service Experience
    • Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
    • Strong problem-solving capabilities
    • Excellent verbal and written communication skills
    • Comfort learning new systems and technologies quickly 
    • Bachelor or Associate's degree preferred
    • A remote work environment that is compliant with cybersecurity and other company workplace policies
    • Work Hours / Schedule:
      • The regular work hours will be 9:30 am CT (7:30 am PT, 8:30 am MT, 10:30 am ET) to 6:00 pm CT (4:00 pm PT, 5:00 pm MT, 7:00 pm ET), Monday through Friday.
      • Support team members are required to participate in the on-call/after-hours rotational schedule

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