Contract Compensation: $800/hour Location: Remote Commitment: 20-40 hours/week Role ... Understanding of insurer duties, reservation-of-rights practices, litigation management, settlement ...
New
Quick apply
Contract Compensation: $800/hour Location: Remote Commitment: 20-40 hours/week Role ... Understanding of insurer duties, reservation-of-rights practices, litigation management, settlement ...
New
Complex Claims Director - Insurance
Toronto, ON · On-site +1
Contract Compensation: $800/hour Location: Remote Commitment: 20-40 hours/week Role ... Understanding of insurer duties, reservation-of-rights practices, litigation management, settlement ...
New
Quick apply
Complex Claims Director - Insurance
Toronto, ON · On-site +1
Contract Compensation: $800/hour Location: Remote Commitment: 20-40 hours/week Role ... Understanding of insurer duties, reservation-of-rights practices, litigation management, settlement ...
New
Remote Reservation information
See Toronto, ON salary details
$12.76 is the 25th percentile. Wages below this are outliers.
$9.18 - $14.45
37% of jobs
The median wage is $16.02 / hr.
$14.45 - $19.73
44% of jobs
$19.73 - $25.01
4% of jobs
$25.01 - $30.28
2% of jobs
$30.28 - $35.56
2% of jobs
$35.56 - $40.83
2% of jobs
$40.83 - $46.11
2% of jobs
$46.11 - $51.39
2% of jobs
$51.39 - $56.66
2% of jobs
$56.66 - $61.94
1% of jobs
$61.94 - $67.22
1% of jobs
$9
$23
$67
How much do remote reservation jobs pay per hour?
As of Aug 31, 2026, the average hourly pay for remote reservation in Toronto, ON is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.54 and $20.88 per hour, depending on experience, location, and employer.
What is a remote reservation?
Remote reservation jobs involve assisting customers with booking services such as hotels, flights, car rentals, or event tickets, all while working from a remote location. Employees in these roles typically communicate with customers via phone, email, or chat to process reservations, provide information, and resolve issues. These jobs require strong communication skills, attention to detail, and proficiency with reservation systems or software. Many companies hire remote reservation agents to provide flexible customer service and manage bookings efficiently.
What are the key skills and qualifications needed to thrive as a remote reservation agent?
To thrive as a Remote Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management software, CRM systems, and telecommunication tools is important for handling bookings efficiently. Excellent verbal communication, problem-solving abilities, and the capacity to work independently are key soft skills in this role. These skills ensure accurate reservations, customer satisfaction, and effective service delivery in a remote work environment.
What are some common challenges faced by remote reservation agents, and how can they be effectively managed?
Remote reservation agents often encounter challenges such as handling high call volumes, managing time zone differences, and ensuring clear communication with both customers and internal teams. To effectively manage these challenges, agents should develop strong organizational skills, utilize digital scheduling tools, and maintain clear written records. Regularly scheduled team meetings and ongoing training can also help agents stay aligned with company policies and enhance their problem-solving abilities, leading to a smoother workflow and improved customer satisfaction.
What is the difference between Remote Reservation vs Remote Customer Service Representative?
| Aspect | Remote Reservation | Remote Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma, reservation system training | High school diploma, customer service skills |
| Work Environment | Travel, hospitality, or travel agencies | Various industries including retail, telecom, hospitality |
| Employer & Industry Usage | Hotels, airlines, travel companies | Broad industry use across sectors |
| Common Search & Comparison | Reservations, booking, travel booking | Customer support, client service, help desk |
Remote Reservation roles focus on booking and managing reservations within the travel and hospitality industries, requiring specific reservation system knowledge. Remote Customer Service Representatives handle a wider range of customer inquiries across multiple industries, emphasizing communication skills. While both roles involve remote work and customer interaction, their primary functions and industry focus differ.
What are popular job titles related to Remote Reservation jobs in Toronto, ON?
For Remote Reservation jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Remote Reservation jobs in Toronto, ON look for?
The top searched job categories for Remote Reservation jobs in Toronto, ON are:
Full-time
Posted yesterday
New
Job description
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.
Position: Complex Claims & Coverage Director
Type: Contract
Compensation: $800/hour
Location: Remote
Commitment: 20–40 hours/week
Role Responsibilities
- Design realistic scenarios involving disputed coverage, reservations of rights, excess exposure, multiple insureds, multiple carriers, allocation, litigation, mediation, bad-faith risk, and high-severity settlement strategy.
- Create work products such as complex claim strategies, coverage-position analyses, authority requests, litigation-management plans, reserve rationales, and escalation recommendations.
- Write "golden" reference responses at senior technical claims quality.
- Grade AI-generated responses against structured rubrics for policy analysis, strategic judgment, factual support, stakeholder awareness, and escalation discipline.
- Identify claim-handling positions that are internally inconsistent, unsupported by the record, operationally unrealistic, or outside the authority of a non-lawyer claims professional.
- Provide written feedback the research team uses to improve model behavior.
Qualifications
Must-Have
- 2+ years of professional experience handling complex, litigated, high-severity, or coverage-sensitive insurance claims.
- Experience evaluating coverage issues and developing claim strategies involving multiple parties, layers, policies, or jurisdictions.
- Understanding of insurer duties, reservation-of-rights practices, litigation management, settlement authority, and escalation to internal or external counsel.
- Ability to distinguish an operational coverage position from formal legal advice and recognize when specialized legal review is required.
- Exceptional written reasoning, defensible judgment, and high attention to detail.
- Comfort with reviewing incomplete records and clearly separating facts, assumptions, open issues, and recommended next steps.
Preferred
- CPCU, AIC, SCLA, ARM, or comparable insurance designation.
- Experience with excess casualty, professional liability, directors and officers, cyber, environmental, construction-defect, or other complex lines.
- Experience managing mediations, trials, coverage disputes, or extra-contractual exposure.
- Home-office technical claims or claim-governance experience.
- Experience overseeing TPAs, independent adjusters, experts, or panel counsel.
Start Date
- Immediately; applications reviewed on a rolling basis.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check: https://talent.docs.mercor.com/welcome
- For any help or support, reach out to: support@mercor.com
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.