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Remote Reservation Jobs in Boston, MA (NOW HIRING)

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Remote Reservation information

See Boston, MA salary details

$12

$25

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How much do remote reservation jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote reservation in Boston, MA is $25.80, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $31.59 per hour, depending on experience, location, and employer.

What is a remote reservation?

Remote reservation jobs involve assisting customers with booking services such as hotels, flights, car rentals, or event tickets, all while working from a remote location. Employees in these roles typically communicate with customers via phone, email, or chat to process reservations, provide information, and resolve issues. These jobs require strong communication skills, attention to detail, and proficiency with reservation systems or software. Many companies hire remote reservation agents to provide flexible customer service and manage bookings efficiently.

What are the key skills and qualifications needed to thrive as a remote reservation agent?

To thrive as a Remote Reservation Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation management software, CRM systems, and telecommunication tools is important for handling bookings efficiently. Excellent verbal communication, problem-solving abilities, and the capacity to work independently are key soft skills in this role. These skills ensure accurate reservations, customer satisfaction, and effective service delivery in a remote work environment.

What are some common challenges faced by remote reservation agents, and how can they be effectively managed?

Remote reservation agents often encounter challenges such as handling high call volumes, managing time zone differences, and ensuring clear communication with both customers and internal teams. To effectively manage these challenges, agents should develop strong organizational skills, utilize digital scheduling tools, and maintain clear written records. Regularly scheduled team meetings and ongoing training can also help agents stay aligned with company policies and enhance their problem-solving abilities, leading to a smoother workflow and improved customer satisfaction.

What is the difference between Remote Reservation vs Remote Customer Service Representative?

AspectRemote ReservationRemote Customer Service Representative
Required CredentialsHigh school diploma, reservation system trainingHigh school diploma, customer service skills
Work EnvironmentTravel, hospitality, or travel agenciesVarious industries including retail, telecom, hospitality
Employer & Industry UsageHotels, airlines, travel companiesBroad industry use across sectors
Common Search & ComparisonReservations, booking, travel bookingCustomer support, client service, help desk

Remote Reservation roles focus on booking and managing reservations within the travel and hospitality industries, requiring specific reservation system knowledge. Remote Customer Service Representatives handle a wider range of customer inquiries across multiple industries, emphasizing communication skills. While both roles involve remote work and customer interaction, their primary functions and industry focus differ.

What are the most commonly searched types of Reservation jobs in Boston, MA?

The most popular types of Reservation jobs in Boston, MA are:

What are popular job titles related to Remote Reservation jobs in Boston, MA?

For Remote Reservation jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Reservation jobs in Boston, MA look for?

The top searched job categories for Remote Reservation jobs in Boston, MA are:

Infographic showing various Remote Reservation job openings in Boston, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,664 per year, or $25.8 per hour.

Enterprise Business Development Manager - Things to Do (TTD) - Remote US

Groupon

Boston, MA • Remote

Full-time

Posted 29 days ago


Groupon rating

4.2

Company rating: 4.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz


Job description

Groupon connects 42 million customers with local experiences - restaurants, events, wellness and travel - and the million-plus merchants who deliver them. Our mission is to get people offline and into the real world at prices that make it possible. We're an AI-native company in the middle of a platform transformation, moving from a deals marketplace to an experience discovery platform that works for customers and merchants at the same time.

This is a hunter's seat

Nationwide chains, multi-market attraction groups, major tour operators, and national activity brands — recognized names with real revenue behind them, who've never signed with us or aren't live yet. Your job is to change that.

You own new-logo enterprise acquisition for our fastest-growing category: nationwide chains and multi-market operators across Local Activities, Tours & Attractions. You'll find them, pitch them, structure the deal, and close it — often across the table from a founder, VP, or C-suite. Then you'll hand it off clean so it activates on the strategy you sold.

This isn't order-taking off a marketing list. You build the pipeline, you run the cycle end to end, and you're paid on what you actually close and turn on.

Why you'll want this one
  • Real deal authority. You carry genuine discretion on pricing, margin, availability, and contract structure within Enterprise guidelines. You decide when to hold the line and when to flex to win — you're not routing every term through three approvals.
  • Logos that matter. These are recognized national and multi-market brands. When you close one, it moves the category and it shows.
  • Paid on outcomes, not activity. You're incentivized on signed, activated revenue and new accounts. No one's counting your dials. Close well and the comp follows.
  • A category on the rise. Things To Do is scaling nationwide and leadership is watching. Your wins — and your read on the market — directly shape where we take the business next.
  • Modern tools, real leverage. You'll close faster because you've got AI in your workflow from day one (more on that below). Groupon runs on Claude Cowork and Claude Code, so the grunt work of research and drafting stops eating your selling time.
  • Autonomy by design. You run the full cycle solo, build your own playbook when the standard one doesn't fit the account, and own your number without waiting on anyone.
What you'll do
  • Run the hunt. Disciplined B2B outreach against a targeted list of high-value nationwide and multi-market prospects — pulled from your own network, your own research, and the lead pipeline.
  • Own the full cycle. Source, pitch, negotiate, and close nationwide and multi-market TTD merchants, frequently at the C-suite level.
  • Structure the deal. Build and negotiate complex terms — pricing, margin, availability, contract structure — using Enterprise guidelines and your own judgment.
  • Sell from insight. Understand each partner's business model, consumer base, competitive position, and profit drivers before you pitch, so you're negotiating from a position of understanding, not guessing.
  • Bring the strategy. Present merchants with sharp, tailored proposals and insights that win the deal.
  • Hand off clean. Align with Merchant Success on terms and strategy at close so activation keeps the momentum you built — no deals stalling, no renegotiation.
  • Know the mechanics. Speak fluently to static, variable, and dynamic pricing, redemption and voucher methodologies, and how offers work across connectivity (Voucher, API), tax, and reconciliation — with support from partner teams. You'll get training; you bring the curiosity to master it.
  • Shape the roadmap. Feed industry trends and frontline insight back to Groupon leadership to influence our strategic direction for Things To Do.
  • Use AI like a pro. AI fluency is expected from day one. You use AI daily for prospecting, research, and outreach drafting to compress the time from first contact to signed contract — and you can build automations and agents to scale yourself.

Heads up: this role includes 4–6 weeks of paid Chicago travel in your first two months — to set you up for success.

What you bring
  • BS/BA in Business, Sales, or a related field, or equivalent experience.
  • 3-5+ years of Enterprise B2B sales experience — Things to Do is the preference. SaaS, digital media, or a fast-moving marketplace also valuable — closing complex, multi-stakeholder deals.
  • A track record of hitting or beating New Revenue or Gross Profit and GP% targets, with strong historical close rates on time-to-market-critical (TMC) deals.
  • Fluency in deal structuring: margin, contract terms, and the judgment to know when to hold the line and when to flex.
  • Familiarity with ticketing / reservation platforms and connectivity APIs.
  • Comfort running the full sales cycle solo, from independent research and lead management through close, with minimal oversight.
  • A strategic thinker and presenter, and a go-getter, always driving growth and scale.
  • Working AI fluency — you use AI tools as a default part of prospecting and deal prep, not an occasional experiment.
Who you are
  • Tenacious, not rigid. You know when flexibility wins the deal. You read the room and pivot to land the story.
  • A closer. You treat "no" as a data point, not a stop sign.
  • Outcome-driven. You'd rather be measured on revenue than activity.
  • Genuinely AI-native. You use AI as a productivity multiplier, not a novelty.
  • A builder. When the standard playbook doesn't fit the account, you write your own.
How we operate

At Groupon, we build on five principles: Extreme Ownership, Speed Over Comfort, Impact Obsessed, Simplify to Scale, and Disciplined. These aren't values on a wall — they're how we show up. In this role:

  • Extreme Ownership — Your pipeline, your number. You build your own path to close instead of waiting on marketing-sourced leads.
  • Speed Over Comfort — You send the outreach before the deck is perfect. Cold, nationwide accounts don't wait for polish.
  • Impact Obsessed — You chase the logos that move GP, not the easy wins that pad activity metrics.
  • Simplify to Scale — When a deal structure works on a hard account, you document it so the next rep closes faster.
  • Disciplined — Your CRM mirrors reality: stage, next step, follow-up — always current, never optimistic.
How we measure your success
  • New enterprise TTD logos signed per quarter (nationwide + multi-market), GP-weighted.
  • New Gross Profit and GP% delivered against target.
  • Close rate on time-to-market-critical (TMC) deals.
  • Pipeline conversion from first contact to signed contract.
  • Clean handoff rate to Merchant Success — deals that activate on strategy, without renegotiation.
Why you'll love it here
  • Base Salary: $66K–$110K + 60% bonus target
  • Target OTE: $120-150K+ based on performance
  • Full benefits package including Medical, Dental, Vision, EAP, 401(k) Match, ESPP, Life & Disability Insurance, FSAs, and more
  • Real impact on a high-visibility category
  • Autonomy, ownership, and a real chance to influence how major national brands show up on Groupon

Groupon is an AI-First Company
We're committed to building smarter, faster, and more innovative ways of working and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we're always keen to hear how technology improves the way you work. If you're passionate about AI or curious to explore how it can elevate your role you'll be right at home here.
Groupon's purpose is to build strong communities through thriving small businesses. To learn more about the world's largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that's a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers


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