Remote Reproductive Rights Jobs in Milford, OH (NOW HIRING)

Location: Remote (United States)

Job Type: W2 Contract (6 Months with Potential Extension or Conversion)

Pay Rate: $19.00 per Hour

Schedule: 40 Hours per Week | Sunday–Saturday | Any Shift Between 6:00 AM – 11:00 PM EST

Training: Monday–Friday, 8:00 AM – 5:00 PM (4 Weeks)

Nesting Period: Monday–Friday, 8:00 AM – 5:00 PM (3 Weeks)

Start Date: 07/27

Position Overview

Pride Health is seeking a Bilingual Customer Service Representative to support patients in scheduling healthcare appointments and navigating services. This fully remote position requires strong customer service skills, attention to detail, and the ability to work efficiently in a fast-paced call center environment while utilizing EPIC and other workflow tools.

Key Responsibilities

· Provide professional telephone-based customer service to patients and community members.

· Schedule, reschedule, and coordinate medical appointments accurately and efficiently.

· Utilize EPIC and internal systems to document and update patient information.

· Follow established workflows, policies, and procedures to ensure quality and compliance.

· Maintain accurate data entry and documentation standards.

· Adhere to assigned schedules, attendance requirements, and performance metrics.

· Collaborate with team members and leadership to support operational goals.

· Assist callers with appointment-related inquiries and direct them to appropriate resources when needed.

Required Qualifications

· Minimum of 1 year of customer service experience.

· Strong verbal and written communication skills.

· Excellent attention to detail and data entry accuracy.

· Ability to follow workflows, directions, and schedules consistently.

· Friendly, compassionate, and patient-focused approach to customer interactions.

· Ability to work a flexible schedule, including weekends, between 6:00 AM and 11:00 PM EST.

· Reliable internet connection and dedicated remote work environment.

· Bilingual in English and Spanish.

· Experience scheduling medical appointments.

· Previous healthcare, hospital, clinic, or medical office experience.

· Experience using EPIC or other Electronic Medical Record (EMR) systems.

· Call center or contact center experience.

Interested? Apply now!

Pride-Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.