2

Remote Reliability Engineer Jobs in Lehigh Acres, FL

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

Remote - FL Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 ... reliability. * Configure and maintain contact center features including call routing, reporting ...

Frontend Software Engineer

Fort Myers, FL · On-site +1

$85K - $110K/yr

... reliability and performance. You're detail-oriented yet understand the importance of balancing ... This position is fully remote and requires you to reside in the U.S. Responsibilities * Coordinate ...

Frontend Software Engineer

Fort Myers, FL · On-site +1

$85K - $110K/yr

... reliability and performance. You're detail-oriented yet understand the importance of balancing ... This position is fully remote and requires you to reside in the U.S. Responsibilities * Coordinate ...

Remote Reliability Engineer information

See Lehigh Acres, FL salary details

$55.3K

$106.9K

$127.7K

How much do remote reliability engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for remote reliability engineer in Lehigh Acres, FL is $106,871.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,900.00 and $116,900.00 per year, depending on experience, location, and employer.

What is a remote reliability engineer?

A Remote Reliability Engineer is a professional who works from a remote location to ensure that systems, applications, or infrastructure are reliable, available, and performing well. Their responsibilities typically include monitoring system health, diagnosing issues, implementing preventative measures, and collaborating with teams to improve system reliability. They often use tools for automation, incident response, and performance monitoring, all while working offsite. This role is critical in minimizing downtime and ensuring a smooth user experience, especially for companies with complex technical environments. Remote Reliability Engineers must have strong problem-solving skills and be proficient in cloud technologies, automation, and incident management.

What are the key skills and qualifications needed to thrive as a remote reliability engineer?

To thrive as a Remote Reliability Engineer, you need a strong background in systems engineering, software development, and infrastructure management, often supported by a degree in computer science or a related field. Proficiency with cloud platforms (such as AWS, Azure, or GCP), monitoring tools (like Prometheus, Grafana), and relevant certifications (e.g., AWS Certified DevOps Engineer) is highly valuable. Excellent problem-solving, communication, and collaboration skills are crucial for working effectively across distributed teams and responding to incidents. These abilities ensure system reliability, quick incident resolution, and seamless remote teamwork, which are vital for maintaining high service uptime and user satisfaction.

How do remote reliability engineers typically collaborate with on-site teams to address urgent technical issues?

Remote Reliability Engineers often utilize a combination of video conferencing, instant messaging, and collaborative monitoring tools to stay closely connected with on-site teams. When urgent technical issues arise, they participate in real-time troubleshooting sessions, analyze system logs remotely, and may guide on-site staff through step-by-step resolution procedures. Building strong communication channels and regular check-ins are essential to ensure swift and effective collaboration, even across different time zones. This structure allows Remote Reliability Engineers to contribute significantly to system uptime while working from a distance.

What is the difference between Remote Reliability Engineer vs Remote Site Reliability Engineer?

AspectRemote Reliability EngineerRemote Site Reliability Engineer
CredentialsTypically requires certifications like AWS Certified Solutions Architect, Linux Foundation certificationsSimilar credentials, often with additional focus on site-specific tools and monitoring
Work EnvironmentPrimarily remote, focusing on cloud infrastructure and system reliabilityRemote with some on-site responsibilities, focusing on infrastructure and operational stability
Industry UsageUsed across tech, cloud providers, SaaS companiesCommon in data centers, cloud providers, and large enterprise IT
Search & Comparison IntentOften compared due to overlapping roles in system reliability and cloud infrastructureCompared for on-site vs remote operational responsibilities

The main difference is that Remote Reliability Engineers focus on cloud and system reliability remotely, while Remote Site Reliability Engineers may have some on-site duties related to infrastructure. Both roles require similar skills and certifications but differ in their work environment and specific responsibilities.

What are popular job titles related to Remote Reliability Engineer jobs in Lehigh Acres, FL?

For Remote Reliability Engineer jobs in Lehigh Acres, FL, the most frequently searched job titles are:

What cities near Lehigh Acres, FL are hiring for Remote Reliability Engineer jobs?

Cities near Lehigh Acres, FL with the most Remote Reliability Engineer job openings:

Sr WebEx Contact Center Engineer

Lee Health

Fort Myers, FL • On-site, Remote

$50.37 - $65.48/hr

Full-time

Re-posted 23 days ago


Lee Health rating

7.0

Company rating: 7.0 out of 10

Based on 196 frontline employees who took The Breakroom Quiz

379th of 894 rated healthcare providers


Job description

Location: Remote - FL
Department: IS Information Technology Svcs
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $50.37 - $65.48 / hour
Position Overview:
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.
Key Responsibilities:
WebEx Contact Center Management:
  • Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.
  • Configure and maintain contact center features including call routing, reporting, and system integrations.
  • Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.
  • Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.
Cisco Unified Communications Manager (CUCM):
  • Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.
  • Ensure high availability and reliable functionality of CUCM services.
  • Collaborate with network and IT teams to integrate CUCM with other business systems and applications.
  • Perform routine operational and maintenance activities within Cisco Unified Communications Manager.
Documentation and Reporting:
  • Maintain detailed documentation of system configurations, changes, and incident resolutions.
  • Generate regular reports to monitor system performance and identify improvement opportunities.
  • Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.
Technical Support:
  • Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.
  • Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.
Qualifications:
  • 5+ years of experience managing day-to-day operations of WebEx Contact Center.
  • Strong working knowledge of Cisco Unified Communications Manager (CUCM).
  • Hands-on experience configuring and troubleshooting contact center call routing and reporting.
  • Familiarity with telephony and VoIP technologies.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Strong organizational skills with a high attention to detail.

What Lee Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Lee Health logo

About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916