Remote Reliability Engineer Jobs in Hyattsville, MD

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Monitoring / SRE Engineer to support KITS and our government customer in Washington, DC. The position is remote. This position requires the candidate to be able to obtain a Public Trust.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag IT Systems (KITS) is seeking a Monitoring / SRE Engineer with a minimum of 5 years of experience to support enterprise monitoring, alerting, and incident response for a federal civilian customer's hybrid infrastructure environment.

This is a strong opportunity for an operations-minded engineer to build site reliability engineering skills while supporting a large-scale infrastructure modernization program. 
The Monitoring / SRE Engineer will be responsible for monitoring enterprise infrastructure, application, and cloud dashboards, responding to system alerts, and supporting the build and maintenance of dashboards and alerting rules across the customer's hybrid on-premises and AWS cloud environment.

Key responsibilities include but are not limited to:

• Monitor enterprise infrastructure, application, and cloud dashboards (e.g., Splunk, SolarWinds, Grafana, or CloudWatch) to identify and triage issues.
• Respond to system alerts, perform initial troubleshooting, and escalate incidents per established runbooks and ServiceNow processes.
• Assist in building and maintaining dashboards, alert rules, and automated notifications for infrastructure and application health.
• Support root cause analysis and after-action documentation for production incidents.
• Assist with synthetic monitoring and validation checks supporting the customer's business disaster continuity and recovery (BDCR) testing.
• Maintain accurate incident tickets, monitoring runbooks, and knowledge base articles.
• Collaborate with server, cloud, storage, and database engineers to ensure systems are properly instrumented and monitored.
• Participate in an on-call rotation to support after-hours incident response.

Education and Experience:
Required:

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent professional experience
• Minimum of 5 years of experience in IT operations, monitoring, or a related support role
• Familiarity with enterprise monitoring/observability tools (Splunk, SolarWinds, Grafana, Datadog, or similar)
• Basic understanding of cloud infrastructure concepts (AWS preferred)

Required Skills and Competencies:

• Strong attention to detail and ability to follow incident response procedures
• Understanding of ITSM ticketing and escalation processes
• Basic scripting ability (Python, PowerShell, or Bash) is a plus
• Ability to obtain Public Trust clearance
• Ability to work collaboratively in a fast-paced environment
• Excellent communication skills and the ability to convey complex technical concepts to non-technical stakeholders

Security Requirement:

• Ability to obtain public trust clearance

Desired Skills and Competencies:

• Experience working in a federal government IT environment
• CompTIA Network+, Splunk Core Certified User, or AWS Certified Cloud Practitioner
• Exposure to ServiceNow or similar ITSM/on-call platforms
• Prior experience on a federal government IT support contract
• Interest in growing toward a Site Reliability Engineering (SRE) career path

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants.

If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352