Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Partner with Product and QA to validate fixes and communicate resolutions back to users.
Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving ... Partner with Product and QA to validate fixes and communicate resolutions back to users.
Remote Quality Assurance information
See Rockingham, NC salary details
$12.75 - $16.52
5% of jobs
$16.52 - $20.29
1% of jobs
$20.29 - $24.06
4% of jobs
$24.06 - $27.84
8% of jobs
$30.55 is the 25th percentile. Wages below this are outliers.
$27.84 - $31.61
8% of jobs
$31.61 - $35.38
13% of jobs
The median wage is $37.94 / hr.
$35.38 - $39.15
15% of jobs
$39.15 - $42.92
16% of jobs
$44.38 is the 75th percentile. Wages above this are outliers.
$42.92 - $46.69
12% of jobs
$46.69 - $50.46
12% of jobs
$50.46 - $54.24
6% of jobs
$12
$37
$54
How much do remote quality assurance jobs pay per hour?
As of Sep 6, 2026, the average hourly pay for remote quality assurance in Rockingham, NC is $37.78, according to ZipRecruiter salary data. Most workers in this role earn between $30.77 and $45.96 per hour, depending on experience, location, and employer.
What is a remote quality assurance?
A Remote Quality Assurance (QA) job involves testing software, websites, or products to ensure they meet specified standards and function correctly, all while working from a location outside of a traditional office. Remote QA professionals use various tools to identify bugs, document issues, and collaborate with development teams to resolve problems. They may perform manual or automated testing and are responsible for maintaining the quality and reliability of products before release. Communication and attention to detail are key skills in this role.
What are the key skills and qualifications needed to thrive as a remote quality assurance professional?
To thrive as a Remote Quality Assurance professional, you need strong analytical skills, attention to detail, and a solid understanding of software testing methodologies, usually supported by a degree in computer science or a related field. Familiarity with QA tools such as Selenium, JIRA, and test management systems, as well as certifications like ISTQB, is typically required. Excellent communication, problem-solving, and self-motivation are vital soft skills for effective collaboration and independent work in a remote environment. These skills ensure the delivery of high-quality software products and seamless coordination with distributed development teams.
How do remote quality assurance professionals effectively collaborate with development teams to resolve issues?
Remote Quality Assurance (QA) professionals frequently use collaborative tools such as project management software, instant messaging, and video conferencing to communicate with development teams. They participate in daily standups, bug triage meetings, and sprint reviews to discuss test results, clarify requirements, and prioritize issues. Strong documentation skills and clear communication are essential to ensure that bugs are well-described and reproducible. By proactively engaging with developers and providing timely feedback, remote QA professionals help maintain product quality and foster a collaborative environment despite physical distance.
What is the difference between Remote Quality Assurance vs Remote Software Tester?
| Aspect | Remote Quality Assurance | Remote Software Tester |
|---|---|---|
| Credentials | QA certifications, understanding of testing methodologies | Basic testing knowledge, sometimes certifications |
| Work Environment | Collaborative teams, testing labs, project management tools | Similar environments, often part of development teams |
| Industry Usage | Used across software, hardware, and product industries | Primarily in software development |
| Job Focus | Ensuring quality, process improvement, documentation | Executing test cases, identifying bugs |
Remote Quality Assurance and Remote Software Tester roles overlap significantly, especially in skills and work environment. QA professionals often handle broader quality processes, while software testers focus on executing tests and bug reporting. Both roles are essential in software development and frequently require similar credentials and tools.
Are remote quality assurance jobs hard to get?
Remote quality assurance jobs can be competitive, especially for entry-level positions, but they often require knowledge of testing tools, attention to detail, and sometimes certifications like ISTQB. Strong communication skills and experience with software development processes can improve chances of securing these roles.
Can you work remotely as a remote quality assurance tester?
Remote quality assurance testers can often work from home, as many companies offer remote positions that focus on testing software, websites, or applications. These roles typically require familiarity with testing tools, bug tracking software, and good communication skills, and they often follow standard work hours or flexible schedules. However, availability depends on the employer and specific job requirements.
More about Remote Quality Assurance jobs
What are the most commonly searched types of Quality Assurance jobs in Rockingham, NC?
The most popular types of Quality Assurance jobs in Rockingham, NC are:
What job categories do people searching Remote Quality Assurance jobs in Rockingham, NC look for?
The top searched job categories for Remote Quality Assurance jobs in Rockingham, NC are:
What cities near Rockingham, NC are hiring for Remote Quality Assurance jobs?
Cities near Rockingham, NC with the most Remote Quality Assurance job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 27 days ago
Job description
EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.
Responsibilities- Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
- Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
- Ensure SLA adherence and consistent response quality across active conversations.
- Identify patterns in support issues and proactively recommend solutions.
Support Leadership & Enablement
- Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
- Review tickets for accuracy, tone, and technical correctness.
- Assist with onboarding and ramping new support hires.
- Contribute to and refine support macros, workflows, and automations in Intercom.
Technical Troubleshooting
- Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
- Clearly document bugs, edge cases, and reproduction steps for Engineering.
- Partner with Product and QA to validate fixes and communicate resolutions back to users.
Documentation & Process Improvement
- Own and improve internal and external documentation using Notion and Intercom Articles.
- Identify gaps in onboarding, help content, and self-service resources.
- Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
- Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
- Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
- Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
Requirements
- 2-4 years of experience in technical support, customer support, or a similar role.
- Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
- Experience working in a ticket-based support environment (Intercom, Zendesk,
- Freshdesk, Jira Service Management, etc.).
- Comfortable troubleshooting browser-based applications using developer tools.
- Excellent written communication and a calm, customer-first mindset.
- Proven ability to manage multiple priorities in a fast-paced, remote environment.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- Medical: 4 United Healthcare medical plans (including an HSA option)
- Dental: 3 dental plans (Aetna and MetLife)
- Vision: 2 Aetna vision plans
- Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- Ancillary Coverage: 4 ancillary plans and supplemental life insurance
- Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
- PTO & Flexibility: Generous PTO and remote work support
- Growth: Learning stipends and opportunities for professional development