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Remote Qa Tester Jobs in Reading, PA (NOW HIRING)

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Remote Qa Tester information

See Reading, PA salary details

$14

$41

$60

How much do remote qa tester jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote qa tester in Reading, PA is $41.25, according to ZipRecruiter salary data. Most workers in this role earn between $31.63 and $50.10 per hour, depending on experience, location, and employer.

What is a remote QA tester?

Remote QA Testers are professionals who work from home or other remote locations to evaluate software applications and systems for quality assurance. Their main job is to identify bugs, usability issues, and performance problems before software is released to users. They use various testing methods, such as manual and automated tests, to ensure the software meets specified requirements and works as intended. Remote QA Testers communicate findings with development teams and may use tools like bug trackers and test management software. This role requires attention to detail, analytical skills, and strong communication abilities.

What does a remote QA tester do?

As a remote QA tester, you test products to avoid manufacturing defects and other errors before they are available for sale. In this work from home position, your responsibilities include testing existing and new features, reporting failures and errors, debugging code, gathering requirements to document any issues, and working with the development team to create strategies that ensure optimal software performance. Other duties include testing methodology and automation. In some cases, you work as part of a team during the design process to assess risks, determine if there are operational issues, and resolve problems before the developers complete the software.

What are the key skills and qualifications needed to thrive as a remote QA tester, and why are they important?

To thrive as a Remote QA Tester, you need strong analytical skills, attention to detail, and a solid understanding of software development and testing fundamentals, usually supported by a relevant degree or certifications like ISTQB. Familiarity with testing tools such as Selenium, JIRA, and test management systems is typically required. Excellent communication, problem-solving abilities, and self-motivation are standout soft skills, especially for remote collaboration. These skills ensure thorough defect detection, effective teamwork, and high-quality software delivery in a distributed work environment.

How does a remote QA tester effectively collaborate with development teams to resolve issues?

As a Remote QA Tester, effective collaboration with development teams usually involves regular communication through project management tools, video meetings, and detailed bug reports. Testers often participate in agile ceremonies like daily standups or sprint planning to discuss progress and clarify requirements. Clear documentation and concise feedback help developers quickly understand and address issues. Building strong professional relationships and maintaining proactive communication are key to overcoming the challenges of remote teamwork and ensuring high-quality software releases.

What is the difference between Remote Qa Tester vs Remote Software Developer?

AspectRemote Qa TesterRemote Software Developer
Required CredentialsQA certifications, testing tools knowledgeProgramming certifications, coding skills
Work EnvironmentTesting labs, bug tracking toolsDevelopment environments, IDEs
Industry UsageQuality assurance teams across industriesDevelopment teams in tech, software firms
Common Search/ComparisonYesYes

Remote Qa Testers focus on testing software quality, identifying bugs, and ensuring functionality, often working with testing tools and scripts. Remote Software Developers write, test, and maintain code, building software applications. While both roles may collaborate, their core responsibilities differ: QA testers verify quality, whereas developers create the software. Understanding these differences helps job seekers find the right remote position aligned with their skills and career goals.

Are remote QA testers still in demand?

Remote QA testers are still in demand as companies continue to prioritize software quality assurance and digital transformation. Skills in automation tools, testing frameworks, and remote collaboration are highly valued in this role, which often offers flexible schedules and requires attention to detail. The demand is expected to remain steady due to ongoing technology development and the need for thorough testing across industries.

Can you work remotely as a remote QA tester?

Yes, remote QA testers can work from home or any location with internet access, as many companies offer remote positions for quality assurance roles. These jobs often require familiarity with testing tools, bug tracking software, and good communication skills, and may involve flexible schedules. Remote QA testing is common in the software industry and can be suitable for individuals with relevant technical skills and certifications.
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Remote Qa Tester jobs near you
Infographic showing various Remote Qa Tester job openings in Reading, PA as of August 2026, with employment types broken down into 42% Full Time, 31% Part Time, and 27% Contract. Highlights an 100% Remote job distribution, with an average salary of $85,791 per year, or $41.2 per hour.

Customer Success Agent

SYNERGIS TECHNOLOGIES, LLC

Quakertown, PA • Remote

$15.75 - $21.25/hr

Full-time

Posted 26 days ago

Job description

Position SummaryThe Customer Success Agent (CSA) is responsible for delivering exceptional technical support and customer service to Adept customers throughout the customer lifecycle. Acting as the primary technical resource for support requests, the CSA diagnoses, troubleshoots, and resolves issues involving Adept software, Microsoft Windows Server environments, Microsoft SQL Server, IIS, authentication services, engineering applications, and related infrastructure.
The CSA partners closely with Customer Success Managers (CSMs), Quality Assurance, Product Management, Development, Professional Services, and Sales to ensure customer issues are resolved efficiently while continuously improving the customer experience. In addition to technical support, the CSA contributes to product quality through testing, documentation, and knowledge sharing.
This position requires strong technical aptitude, excellent communication skills, and a customer-first mindset. The CSA participates in an after-hours on-call rotation providing 24x7 support for critical customer issues in accordance with company support policies and customer service level agreements (SLAs).
Essential AccountabilitiesTimeResponsibilityDescription65%Customer Technical SupportProvide world-class technical support to Adept customers through phone, email, remote sessions, and ticketing systems.25%Quality Assurance & Technical ValidationAssist with software testing, issue replication, and validation of product fixes.5%Documentation & Knowledge ManagementCreate and maintain technical documentation and customer knowledge resources.5%Professional Services & Additional ResponsibilitiesSupport customer events, training, and other departmental initiatives. Essential Duties & Responsibilities1. Customer Technical Support (65%)
Serve as the primary point of contact for customer technical support by:
  • Responding to customer requests through phone, email, web, and support ticket systems.
  • Diagnosing and resolving issues involving:
    • Adept Desktop and Web applications
    • Microsoft Windows Server
    • Microsoft SQL Server
    • IIS
    • Authentication (Active Directory, LDAP, SSO)
    • CAD integrations (AutoCAD, Inventor, SOLIDWORKS, etc.)
    • File management, document lifecycle, and engineering workflows
  • Managing customer cases using Salesforce and Atlassian Jira while maintaining accurate documentation and timely updates.
  • Prioritizing and resolving incidents according to defined service level agreements.
  • Escalating complex technical issues to Engineering or Product Management when appropriate.
  • Performing remote troubleshooting sessions to identify root causes and implement corrective actions.
  • Restoring customer confidence through professional, timely, and effective communication.
  • Following established troubleshooting procedures while documenting resolutions for future reference.
  • Participating in regular team meetings, case reviews, and continuous improvement initiatives.
  • Building strong customer relationships through professionalism, responsiveness, and technical expertise.

24x7 On-Call Support
  • Participate in a rotating after-hours on-call schedule providing 24 hours per day, 7 days per week support for customer issues.
  • Respond to emergency support requests within established response time objectives.
  • Coordinate with Development, Product Management, and leadership during critical customer outages.
  • Ensure timely communication and resolution of after-hours production incidents.
  • Participate in weekend, holiday, and overnight support rotations as assigned.

2. Quality Assurance & Technical Validation (25%)
Improve product quality by:
  • Reproducing customer-reported defects in controlled environments.
  • Maintaining virtual test environments.
  • Installing, configuring, and upgrading Adept software.
  • Restoring and managing Microsoft SQL Server databases.
  • Configuring IIS websites and application pools.
  • Installing and configuring SSL certificates.
  • Testing software fixes and verifying defect resolution.
  • Logging defects and enhancement requests in Jira with complete reproduction steps.
  • Collaborating closely with Development and Product Owners to improve product stability and usability.

3. Documentation & Knowledge Management (5%)
Support customer success by developing technical resources including:
  • Knowledge Base articles
  • Technical Bulletins
  • Installation Guides
  • Troubleshooting Guides
  • Best Practice documentation
  • Internal Support Procedures
Additionally:
  • Review existing documentation for technical accuracy.
  • Document recurring issues and proven solutions.
  • Share technical knowledge with teammates to improve overall support effectiveness.

4. Professional Services & Additional Responsibilities (5%)
  • Support customer conferences, and training events.
  • Assist Customer Success Managers during customer implementations when required.
  • Participate in product demonstrations and internal technical training.
  • Cross-train with other Customer Success team members.
  • Perform additional duties as assigned.
 Knowledge, Skills & AbilitiesExperience
  • Minimum of 3 years supporting enterprise software applications.
  • Experience supporting PDM, PLM, Document Management, CAD, or Engineering software preferred.
  • Experience working directly with external customers in a technical support environment.
Technical Knowledge
Strong working knowledge of:
  • Microsoft Windows Server
  • Microsoft SQL Server
  • Microsoft IIS
  • Microsoft Active Directory
  • SSL Certificates
  • Networking fundamentals (DNS, TCP/IP, Firewalls)
  • Windows Desktop operating systems
  • Virtualization technologies (VMware, Hyper-V)
  • CAD applications such as AutoCAD, Inventor, or SOLIDWORKS
  • Document Management or Product Data Management systems
Experience with the following is highly desirable:
  • Salesforce
  • Atlassian Jira
  • Azure Active Directory / Entra ID
  • LDAP
  • SAML / Single Sign-On
  • PowerShell
  • OpenSearch
Communication
  • Excellent verbal and written communication skills.
  • Ability to explain complex technical concepts to both technical and non-technical audiences.
  • Professional, patient, and customer-focused demeanor.
  • Strong documentation skills.
Problem Solving
  • Strong analytical and troubleshooting abilities.
  • Ability to independently identify root causes and develop effective solutions.
  • Ability to manage multiple priorities while maintaining attention to detail.
  • Sound judgment regarding escalation and prioritization.
Teamwork
  • Demonstrated ability to collaborate across departments.
  • Positive attitude with a willingness to mentor and share knowledge.
  • Strong organizational and time management skills.
Flexibility
  • Willingness to participate in rotating evening, weekend, holiday, and overnight on-call schedules.
  • Ability to occasionally work outside normal business hours to support customer emergencies and planned maintenance activities.
 Working ConditionsConditionPercentageIndoor Office Environment100%InternetEthernet, Hi-Speed Internet ServicesOutdoor Work