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Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Sr. within PNC's Technology organization, you will be based in Pittsburgh, PA.
Senior Software Engineer - RTB (Production Support)
Asset Management Group (AMG) | Software Reliability & Controls (SRC)
Job Description
The Asset Management Group (AMG) is seeking a Senior Software Engineer to support our Run the Bank (RTB) application portfolio within the Software Reliability & Controls (SRC) organization. This role is focused on production stability, operational excellence, and risk management for missioncritical systems.
This position is ideal for an experienced engineer who thrives in production environments, takes ownership of system stability, and can partner effectively across infrastructure, security, and application teams to reduce operational risk and improve reliability.
Key Responsibilities
Production Support & Monitoring
Monitor, maintain, and support systems and software to ensure high availability and production stability
Monitor system health and availability, responding to incidents, alerts, and escalations as needed
Act as a senior technical resource during production incidents, driving timely resolution and clear communication
Maintenance & Operational Execution
Perform maintenance activities such as patching, upgrades, configuration changes, and automation, with a strong understanding of production environments and dependencies
Troubleshoot issues across application, infrastructure, network, and database layers
Partner with internal technology teams to execute production changes safely and in accordance with change management processes
Root Cause Analysis & Continuous Improvement
Conduct detailed root cause analysis (RCA) for incidents and production issues
Implement corrective and preventative actions to prevent recurrence
Identify recurring issues and drive process improvements and automation to reduce risk and manual effort
Documentation & Knowledge Management
Develop and maintain documentation for supported systems and applications, including runbooks and operational procedures
Ensure system knowledge is documented, current, and accessible to support continuity and resiliency
Risk, Governance & Compliance
Follow and support application governance, audit, and regulatory requirements
Participate in business continuity, resiliency, and disaster recovery activities as required
Maintain a strong focus on risk awareness and customer impact
Preferred Technical Skills
Operating Systems
Linux
Windows Administration
Databases & Data Access
Oracle
Microsoft SQL Server
Knowledge of NDM / data transfer mechanisms
Application & Integration
DNS
JSON
JWT
Platforms & Tools
Incident, change, and problem management - ServiceNow preferred.
Knowledge of OpenShift Container Platform (OCP)
TOAD
MS SQL Studio
General
Strong Excel skills for tracking, analysis, and reporting
Ability to communicate technical concepts clearly with partner teams across multiple domains
Preferred / NicetoHave Skills
Red Hat OpenShift / Kubernetes
MongoDB
Advanced ServiceNow usage
Venafi / certificate management
Disaster recovery and data center failover
PING
CA7
Sterling Control Center
Azure
CyberArk
Dynatrace
F5
Ansible
Soft Skills & Behavioral Expectations
Strong organizational skills with the ability to manage multiple priorities
Motivated selfstarter who takes ownership and follows issues through to resolution
Ability to learn quickly in a complex production environment
Comfortable working independently without the need for micromanagement
Calm, professional communicator during highpressure situations
Why Join AMG SRC
Work on missioncritical financial systems
Play a key role in improving stability, reliability, and operational maturity
Be trusted with ownership and impact in a productionfocused engineering role
Collaborate with experienced engineers across application, infrastructure, and security teams
This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsApplication Development, Business Management, Customer Solutions, Design, Group Problem Solving, Linux, Oracle, Process Improvements, Release Management, Software Solutions, User Experience (UX) DesignCompetenciesApplication Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/DocumentationWork ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.EducationBachelorsCertificationsNo Required Certification(s)LicensesNo Required License(s)Pay TransparencyBase Salary: $86,250.00 - $158,125.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.Application WindowGenerally, this opening is expected to be posted for two business days from 04/14/2026, although it may be longer with business discretion.BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.