Remote Python Data Analysis Jobs in Nebraska (NOW HIRING)

Data Analysis & Reporting:

• Develop and maintain ongoing performance reporting (daily, weekly, monthly) and extract, manipulate, and analyze large datasets from multiple sources (Snowflake, SQL Server, flat files, Excel) using SQL, SAS, or similar tools to generate meaningful business insights
• Partner with the Partnership Data (PDM) team to design, clearly define requirements, build, and enhance dashboards and accurate reporting solutions, utilizing Excel (pivot tables, macros/VBA) and BI tools to create compelling visualizations that communicate performance metrics to stakeholders at all levels
• Validate and reconcile data within Snowflake and reporting tools to ensure accuracy, consistency, and reliability of outputs, including validation of AI-generated insights and model outputs, while identifying data gaps and proactively working with partners to resolve discrepancies and improve data integrity

Interaction Analytics & Customer Insights:

• Serve as the primary subject matter expert for the NiCE Interaction Analytics (Nexidia) and Quality Central platform, ensuring maximum value extraction from the technology investment through sophisticated query design, implementation, and quality assurance of transcriptions and categorizations
• Leverage interaction analytics to extract meaningful insights from customer interactions across all contact center channels, identifying customer sentiment and the behaviors contributing to or detracting from it, compliance issues, process improvement opportunities, and intent classification patterns
• Analyze customer interaction data and behavioral patterns to identify automation and self-service opportunities, creating unified customer journey analyses and translating findings into actionable, data-driven recommendations for process improvements, including opportunities to implement AI-powered solutions such as chatbots, virtual agents, or agentic AI capabilities

Strategic Analysis & Continuous Improvement:

• Produce ad hoc analysis and reporting to support new feature capability releases and early-stage monitoring, while analyzing trends and performance results to identify insights, root causes, and improvement opportunities across customer and employee experiences
• Lead regular analytics reviews with directors and managers to drive performance improvements, collaborating cross-functionally with Quality Assurance, Training, Operations, and Technology teams to target skill development based on interaction analytics insights and agent behavior analysis
• Support continuous improvement efforts by measuring outcomes of enhancements, providing data-backed recommendations to optimize processes, tools, and customer journeys, and leading project-based work as directed by management

Collaboration & Documentation:

• Translate business questions into data requirements, informing the PDM team of needed data elements, definitions, and reporting logic to support decision-making
• Partner with vendor customer success support, contact center leadership, operations teams, and technology stakeholders to align analytics initiatives with strategic objectives and develop metrics aligned with strategic business objectives
• Create and maintain comprehensive documentation for NiCE Interaction Analytics (Nexidia) and Quality Central platform usage, data quality processes, analytics standards, and policies and procedures for interaction analytics best practices and platform governance
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties, ensuring platform support and access procedures are consistently accurate and up to date

Key Skills:

• Advanced SQL and data manipulation- 5+ years experience writing complex queries, joining multiple datasets, creating aggregations, and validating outputs across large data environments (e.g., Snowflake, SQL Server, DB2)
• Data visualization and dashboard development- Proficiency with Power BI, Tableau, QuickSight, or similar platforms to create compelling visualizations and interactive dashboards for operational teams
• Microsoft Suite expertise- Advanced Excel skills (pivot tables, macros/VBA, complex formulas) and proficiency in PowerPoint and Word for professional deliverables
• AI and interaction analytics platform proficiency- Experience with NiCE Interaction Analytics (Nexidia) and Quality Central or similar platforms, including creating custom queries, leveraging Topic AI and natural language processing capabilities, and interpreting AI-generated results to drive business value
• AI analytics and emerging technology exposure- Understanding of AI/ML concepts including generative AI, sentiment analysis, intent classification, and predictive analytics; ability to evaluate AI-driven insights, validate AI model outputs, and support implementation of agentic AI solutions in contact center environments
• Critical thinking and analytical rigor- Ability to question assumptions, identify root causes, challenge data anomalies (including AI-generated outputs), and explore data beyond initial findings to uncover deeper insights
• Pattern recognition and insight generation- Skill in identifying trends, outliers, and correlations across large datasets, including unstructured data from customer interactions, while balancing data accuracy with timely delivery of actionable information
• Data quality assurance- Meticulous attention to detail in testing, reconciling, and validating data outputs to ensure accuracy, consistency, and reliability across traditional and AI-generated analytics