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Bilingual Customer Care Specialist (Hindi-Speaking) Application Window closes on August 18th, 2026Remote | 30 Hours per Week | Colorado, New Jersey, Pennsylvania & Washington, DCPay: $19.00 per hourAt Leading Edge Extended Learning, we believe every interaction with a family matters.As our Bilingual Customer Care Specialist, you'll be one of the first people our families connect with when they have questions about enrollment, billing, or our programs. We're looking for someone who genuinely enjoys helping others, stays calm under pressure, and thrives in a fast-paced environment where no two days are exactly alike.This is a fully remote position supporting families across multiple states. Candidates must reside in New Jersey, Pennsylvania, or Washington, DC, and be fluent in both English and Hindi; Gujarati, Punjabi, Telugu, or Spanish is a plus.ScheduleThis is a 30-hour per week position.Monday-Friday11:00 AM - 5:00 PM EasternWhat You will Do:As a Customer Care Specialist, you'll serve as a trusted resource for families by providing exceptional customer service and helping ensure a smooth experience from registration through ongoing program participation.Responsibilities include:Answer incoming phone calls from families and prospective customersRespond to emails, text messages, and customer inquiries in both English and HindiAssist families with program registration and enrollmentSupport customers with billing questions, payments, account updates, credits, and invoicesMaintain accurate customer records and detailed account notesMake outbound follow-up calls regarding registrations, payments, and account questionsProcess and manage state childcare subsidy documentation, vouchers, attendance reporting, payment collection, and account follow-upDocument and report technical issues when neededNavigate multiple web-based systems including RingCentral, Leading Edge Connect (Line Leader) & Google WorkspaceDeliver compassionate, professional, and solution-focused customer service during every interactionCollaborate with teammates while successfully managing responsibilities independentlyPerform additional duties as assignedWhat We're Looking ForRequired Qualifications:High school diploma or equivalentFluent in both English and HindiAt least one year of call center or high-volume customer service experienceAbility to work Monday through Friday remotely during scheduled hoursStrong computer skills and confidence learning new technologyExcellent written and verbal communication skillsOutstanding organization and attention to detailAbility to multitask while maintaining accuracyProfessional phone etiquette and customer-first mindsetStrong problem-solving and follow-through skillsAbility to work independently in a remote environmentThis position reports directly to the Head of Family Services.BenefitsMedical, Dental, and Vision Insurance401(k) with automatic enrollment after eligibility requirements are metAflac Supplemental Insurance optionsCalm Premium Membership100% Employee Child Care Tuition DiscountEmployee Assistance Program resourcesPaid Holidays State-mandated Paid Sick Leave (amount varies by state)Professional development and ongoing trainingOpportunities for growth within a rapidly expanding organizationOur Hiring ProcessWe strive to make our interview process straightforward and transparent.Step 1: Application ReviewStep 2: 30-minute virtual Zoom interview with our Recruiting TeamStep 3: Virtual interview with the Head of Family ServicesStep 4: Employment offer and onboardingSelected candidates will receive an email invitation to schedule an initial Zoom interview at a convenient time. Please select a date and time when you are certain you can attend, as last-minute rescheduling may affect your continued consideration.About Leading Edge Extended LearningLeading Edge Extended Learning partners with schools to provide high-quality before-school, after-school, preschool, and summer learning programs that inspire curiosity, build confidence, and create meaningful experiences for children.We recognize that an important part of learning is feeling confident in the material being taught in school. We focus on core academic areas such as reading, writing, math, and science to build confidence, while also offering fun enrichment opportunities daily. We also understand that children's social/emotional development is key during these early years of school. Our lab-based model creates ongoing opportunities for students to interact and work in teams in order to expand their leadership, communication, and interpersonal skills.We are fully committed to supporting our students' growth so they stay on the leading edge of their lives. 96% of our families would recommend Leading Edge to a friend. Discover what families are saying about our programs and explore our website to learn more.If you're passionate about helping people, enjoy solving problems, and want to be part of a growing organization that values teamwork and outstanding customer service, we'd love to hear from you.Leading Edge Extended Learning is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law.