Salary: See Position Description
Location : Harrisburg/Pittsburgh/Philadelphia, PA
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 50417342
Division: Public Protection Division
Section: Bureau of Consumer Protection
Opening Date: 07/22/2026
Closing Date: 8/5/2026 11:59 PM Eastern
Position Information
Section: Bureau of Consumer Protection/Public Protection Division
Class: Consumer Protection Agent I/II
Location: Pittsburgh, Harrisburg, or Philadelphia
Telework: This position will report to the headquartered location a minimum of 2 days per week. You may have the opportunity to telework the remainder of the week, if desired and based on business need.
Position Type: Full-time, Non-civil service, Union
Work Hours: 8:30 - 5:00
Salary Range: CPA I, Pay Range 6 - Starting salary of $56,541
CPA II, Pay Range 7 - Starting salary of $64,574
Basic Function
An employee in this position is responsible for mediating consumer complaints, investigating violations of consumer laws, and educating the public on the function and jurisdiction of the Bureau of Consumer Protection. A Consumer Protection Agent II (CPA II) maybe required to provide on-the-job training to lower-level agents. Employees utilize a variety of investigative techniques including interviewing witnesses and complainants, and reviewing business records, correspondence, and other documents. An employee receives assignments from a supervisor or attorney. Work is evaluated by a supervisor to ensure the compliance with protocols and procedures as well as the utilization of appropriate investigative techniques when collecting and evaluating evidence and to ensure that employees reach sound conclusions in investigative and mediation work.
Examples Of Duties
- Conducts, or assists with the conduct of, investigations into fraud, misrepresentation, and deception in the sale, servicing, and financing of consumer goods and products, and into commercial and trade practices in the distribution, financing, and furnishing of goods and services
- Collects, or assists with the collection of, evidence by interviewing parties andwitnesses to obtain testimonies, and examining business records,correspondence and other documents
- Evaluates, or assists with the evaluation of, collected information by comparingvarious witness or partytestimonies to one anotherandcomparingcollected written information to witness and partytestimonies in order to verifyfacts
- Prepares, or assists with the preparation of, subpoenas andaccess letters, and servessubpoenas
- Prepares, or assists with the preparation of,written summaryreports by writingan evaluation of the collected(evidence)information and recommendingthecourseof action to be taken based on the evaluation
- Conducts, or assists with the conduct of, hearings on consumer complaints
- Testifies in court as aprosecution witness
- Appears before public consumer groups in order to disseminate consumer related information
- Recommends changes in business practices so thatbusinesses mayavoid violatingof consumer laws
- Performs, or assists with the performance of, undercoverassignments by posingas aconsumer
- Performs related duties as required
Minimum Experience and Training
Consumer Protection Agent I:
- A Bachelor's Degree OR
- Four years of investigative, paralegal, consumer relations, or other applicable areas of experience OR
- Any equivalent combination of experience, training, and education
Consumer Protection Agent II:
- One year of experience as a Consumer Protection Agent I OR
- A Bachelor's Degree and one year of investigative, paralegal, consumer relations, or other applicable areas of experience OR
- Any equivalent combination of experience, training, and education
Preferred Knowledge, Skills, and Abilities
- Knowledge of investigative principles and techniques
- Ability to ascertain facts by interviewing parties and witnesses and examining business records, correspondence, accounting ledgers, and tax returns
- Ability to establish and maintain effective rapport with parties and witnesses
- Ability to evaluate and analyze significant and relevant facts, figures, reports, and other information and draw sound conclusions from the information
- Ability to assemble, organize, interpret, and present information relevant to laws, rules, procedures, reports, and other sources both orally and in writing to persons with varying degrees of information and technical expertise
- Ability to motivate, lead, and persuade persons with differing viewpoints, priorities, and objectives to resolve existing problems and differences
- Ability to effectively communicate with the public and other governmental agencies
Health Benefits
This position qualifies you for the Commonwealth's benefits package which includes medical, prescription, dental, and vision coverage. Medical coverage is available on your first day of employment! Prescription is also available on your first day, for an additional cost for the first 90 days of employment. Dental and vision are available after 90 days of employment as well.
Flexible Spending Accounts (FSA) are available to all employees, regardless of enrollment in our benefits.
Paid Time Off
OAG employees receive 12 paid holidays each calendar year, along with earning paid vacation time and sick leave each pay period.
Retirement
For new employees, the State Employees' Retirement System offers various options for enrollment into our retirement plans. You will receive specific information on these options shortly after you begin employment.
To learn more about the benefits available to OAG employees, please review the
01
What is your highest level of education?
- Some High School
- High School or GED
- Some College
- Technical College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctorate
02
How many years of investigative, paralegal, or consumer relations experience do you have?
- None
- Less than 1 year
- 1-2 years
- 2-3 years
- 3-4 years
- 4+ years
Required Question