Remote Prop Trading Jobs (NOW HIRING)

Reporting Line

Reports directly to the Group CEO. Senior leadership role with dozens of direct and indirect reports across customer-facing functions.

Location

Fully remote. Candidates based in or near one of our hubs — Dubai, Kuala Lumpur, Limassol, or Bangkok — are strongly preferred. Occasional travel to company locations and key markets. No relocation requirement.

General Purpose

This is one of the broadest CX mandates in multi-asset brokerage: ownership of every client touchpoint across forex, crypto, prop trading, prediction markets, and education, with a direct line to the Group CEO and dozens of people behind you. The role exists to turn that scale into a structural advantage — building a single, coherent client experience where today there are fragmented journeys, and making that experience the reason clients choose us and stay.

Like most brokers, our client functions have grown in silos — onboarding, support, retention, and product experience each doing their own thing, with no shared logic and no single owner. That's the problem this role was created to fix.

The candidate who thrives here won't be managing a tidy function; they'll be the first person to own the full picture, with the seniority and remit to actually change it.

The competitive bet is specific: in a market where most multi-asset brokers compete on price and acquisition, we intend to win on retention and trust. This role is how we do that.

Specific Objectives

Phase 1 — Diagnose (days 1–90)

The firm knows exactly where its client experience is broken

Phase 2 — Build (months 3–9)

Clients get support that's measurably better than the market

The firm's highest-value clients stay and spend more

The function scales with the business, not against it

Experience failures are caught and contained before they hurt the business

Phase 3 — Commercialise (months 9–12)

CX is a quantifiable business driver, not a cost centre

Key Activities

Run a structured CX audit

Design the CX operating model

Run and improve support operations

Build the VIP client programme

Make CX operations scale

Deploy CX health monitoring

Align the organisation around CX outcomes

Measure and report CX as a commercial driver

Key Competences

CX architecture and operating model design

Data and analytics fluency

AI and automation literacy

Commercial acumen

Cross-functional influence

Leading large, distributed teams

Likely Current Job

Head of CX / VP Customer Experience at a retail broker or fintech

Chief Experience Officer at a mid-size regulated financial services firm

Head of Operations at a retail broker (transition hire)

Senior CX leader at a high-growth payments or digital banking firm

Global Support / Service Delivery Director at a multi-product financial platform

Employer Value Proposition

The broadest CX canvas in multi-asset brokerage

Global scale as a design constraint

A direct line to commercial outcomes

Real strategic autonomy at Group CEO level

No playbook, no prior owner, and teams that didn't ask for a unified boss

Compensation

Competitive base salary plus performance-based bonus. Standard employee benefits apply.