Customer Advocate - Full-Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose - Not Just a Job
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.
This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.
The Role
As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.
This is a fast-paced, structured environment requiring:
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Real-time navigation of multiple web-based platforms
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Accurate documentation across systems
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Confident use of Microsoft Word, Excel, Outlook, and Teams
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Strong written and verbal communication
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Consistent adherence to process and compliance standards
Success in this role requires both compassion and technical precision.
Technical & Computer Proficiency (Critical Requirement)
This is not an entry-level computer role.
Candidates must be comfortable:
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Navigating multiple browser windows simultaneously
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Switching between systems while actively speaking with members
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Documenting in real time without sacrificing call quality
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Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently
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Troubleshooting basic system or navigation issues independently
Candidates will be evaluated for computer proficiency during the hiring process.
Schedule & Training
Full-Time | 100% Remote | Monday-Friday
Shifts are 8 hours between 8:00 AM - 8:00 PM EST.
Training Schedule:
8:00 AM - 4:30 PM EST
100% mandatory attendance for the full 8-week program.
Permanent Schedule:
Monday through Friday: 9:30 AM - 6:00 PM EST
Start Date: May 11, 2026
This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.
Required Qualifications
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High School Diploma (Associate degree or higher preferred)
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Prior customer service experience handling complex or sensitive matters
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Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
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Ability to navigate multiple web-based systems simultaneously
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Excellent attention to detail and organizational skills
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Clear, professional written and verbal communication
Preferred Experience
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High-volume or call-driven service environments
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Healthcare, insurance, or medical terminology exposure
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Advocacy-based roles such as social work or behavioral health
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Customer-facing retail roles requiring problem resolution
Compensation & Growth
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Competitive pay based on qualifications
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Bonus opportunities
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Comprehensive benefits package
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Clear advancement pathways for high performers
Who Thrives Here
Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.
If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.
Join DVS - where your work matters and your career can advance.
A pre-employment drug screening and criminal background check are required prior to employment.