Remote Professional Services Operations Manager Jobs in Miami, FL

Location: 100% Remote
Reports To: CEO
Compensation: $45,000-60,000/year + health benefits

HOUSE OF HEARTS ABA is a mission-driven ABA therapy provider committed to delivering compassionate, high-quality care to children with autism. We are a growing organization serving families across multiple states, with ongoing expansion into new markets. Our team values integrity, responsiveness, and a deep commitment to client care — and we're looking for an Operations Manager who shares that vision.

The Operations Manager plays a critical leadership role, responsible for the seamless day-to-day operations of the organization across numerous states and multiple departments. This includes oversight of staffing, scheduling, intake, billing, and ensuring a responsive and client-centered experience throughout the care journey.

This is a 100% remote position, ideal for a dynamic and self-motivated leader who thrives in a fast-paced, mission-driven environment. The Operations Manager will work closely with clinical, administrative, and billing teams to ensure that internal systems are aligned and efficient in supporting high-quality service delivery.

Staffing & Scheduling

• Oversee the full staffing pipeline from onboarding to deployment

• Match behavior technicians (RBTs) with clients based on availability, location, and clinical fit

• Monitor coverage and address scheduling gaps or conflicts in real time

• Ensure optimal staff utilization while maintaining high satisfaction for both clients and team members

Client Services Oversight

• Ensure new clients are onboarded efficiently and service start timelines are met

• Partner with clinical leadership to ensure visibility into client progress and support needs

• Monitor service delivery for consistency with authorized care

• Address operational barriers and client concerns swiftly and professionally

Intake & Onboarding Oversight

• Supervise the intake team and manage the intake process from inquiry through service launch

• Oversee benefit verification, authorization, and document collection

• Maintain quick turnaround times to minimize delays in care

• Refine and optimize intake workflows for scalability and quality

Billing Oversight

• Oversee the billing team to ensure timely and accurate claims submission

• Monitor claim trends, denials, and payment issues; coordinate timely resolutions

• Collaborate with verification and authorization teams to avoid billing disruptions

• Maintain oversight of quality control and accountability in the revenue cycle

Operational Leadership

• Act as the operational bridge across clinical, billing, and administrative functions

• Track and analyze KPIs related to efficiency, staffing, client conversion, and claim success

• Develop, maintain, and enforce SOPs and workflows to ensure standardization and compliance

• Identify inefficiencies and implement solutions to improve internal systems and client outcomes

Team & Culture

• Build and support a culture of clarity, accountability, and mission alignment

• Mentor and lead team members in intake, scheduling, and billing functions

• Promote seamless communication and collaboration across departments

• Champion a solutions-focused mindset and encourage proactive problem-solving

• Minimum 3 years of experience in healthcare operations, ABA, or a similar client-service field

• Proven leadership experience overseeing cross-functional teams and workflows

• Exceptionally organized and process-driven, with strong follow-through

• Excellent communication and problem-solving skills

• Proficient with Google Workspace, EHRs, CRMs, and scheduling systems

• Bachelor’s degree required; Master’s degree preferred

• $45k-60k annual salary

• Comprehensive health benefits

• Paid time off and flexible holiday policy

• 100% remote work environment

• Opportunity for growth and advancement within a mission-driven, expanding organization

• Supportive leadership and a collaborative, high-impact team culture

Please Note:
All applications will be reviewed equally and fairly. Applicants who call the company phone line regarding their application will be automatically disqualified from consideration.
We kindly ask that all communication take place through the application portal or email only. Thank you for understanding!