Remote Professional Services Operations Manager Jobs in Chicago, IL

Pricefx is the global leader in enterprise pricing intelligence. We help the world’s largest companies find and recover hidden margin, govern pricing decisions at scale, and turn insight into action across every deal, product, and customer.

Most companies make hundreds of thousands, or even millions, of pricing decisions every year, and small mistakes quietly drain millions in margin.

Pricefx helps companies find that hidden margin fast. Our Agents quickly identify where they’re losing money or missing growth opportunities and connect those actions to core price management and quote-to-cash processes to optimize value capture at scale.

Our product vision is: Every Deal. Priced Right. Every Time.

In this highly visible role, you will lead strategic pre-sales engagements and help customers envision how our software can transform their pricing processes. Working across customer stakeholders and internal teams, you will shape implementation solutions that address complex business needs, create lasting value, and set each engagement up for success.

• Lead discovery and implementation workshops that align customer goals with pricing and implementation best practices.
• Facilitate discussions with business and technical stakeholders to understand current processes, challenges, and strategic objectives.
• Define future-state business requirements that leverage the capabilities of our software.
• Translate complex requirements into clear process models, functional designs, and actionable user stories.
• Serve as a trusted advisor on pricing strategy, business processes, and industry best practices.
• Analyze and communicate business and technical pricing processes within the context of each customer’s organization, technology landscape, and operating model.
• Partner with Account Executives to identify service opportunities, shape solution strategies, and develop tailored proposals
• Present professional services offerings and implementation methodologies in a compelling, customer-focused manner.
• Collaborate with Solution Architects to develop realistic project estimates, delivery approaches, and implementation timelines.
• Prepare detailed budgetary estimates and high-quality proposals in partnership with the Revenue team.
• Negotiate Statements of Work that balance customer outcomes, delivery feasibility, and long-term value.
• Build trusted relationships with customer stakeholders at both project and executive levels.
• Help ensure a smooth transition from sales through delivery by clearly documenting scope, assumptions, requirements, and success criteria.

• Minimum 5 years' experience in consulting, professional services, solution consulting, business analysis, or another customer-facing role where you have helped organizations solve complex business challenges.
• Knowledge of pricing, commercial strategy, or business process transformation, with the curiosity to understand how technology can enable better outcomes.
• The ability to translate customer objectives into practical solution concepts, implementation approaches, and measurable value.
• Strong workshop facilitation, executive presentation, written communication, and negotiation skills.
• Experience developing project estimates, proposals, delivery plans, or Statements of Work.
• The confidence to build credibility with business leaders, subject-matter experts, and technical stakeholders.
• Strong analytical and problem-solving skills, combined with sound judgment and attention to detail.
• A consultative, collaborative mindset and the ability to manage multiple opportunities while maintaining a high standard of quality.
• A genuine interest in pricing technology and a passion for helping customers achieve meaningful, lasting business results.

• Pricing knowledge and an IT background
• MBA is highly desirable
• Exposure to ERP and/or CRM systems (SAP, SFDC, MS Dynamics, …)
• SAP experience is an advantage
• CPQ experience
• SaaS experience

• Travel domestically up to 75%, with occasional international travel

• Open to all regions of the US
  • Prefer Eastern or Central time zones

Our people appreciate the warm and friendly atmosphere, as well as the flexibility and growth opportunities we provide. Check out our Glassdoor & Atmoskop scores and reviews.

We will support your home office setup with a monthly IT allowance. We prioritize work-life balance and, in addition to vacation, we offer free (sick) days, your birthday, and CSR days off. Building a sense of community is important. We organize regular virtual or in-person meetups and many social activities and challenges. Pricefx is also an environment where diversity, equity, and inclusion are supported and respected. This is why we are proud members of the Pride Business Forum and ensure fairness in the Gender Pay Gap.

We’re also proud to offer some amazing benefits.

Compensation

The base salary range for this role is $135,000-$150,000 per year, with actual pay determined by experience, skills, and location. This role is also eligible for variable pay targeted at 15% of base salary, with actual payout to be determined in accordance with then-current variable pay policy(ies).

Pricefx is committed to ensuring competitive and equitable compensation practices, including with respect to pay transparency. We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Please be aware that scammers often target job applicants by posing as recruiters. Pricefx will never ask you to download third-party applications, provide sensitive personal information (e.g., bank details or identification numbers) over the phone, or request payment for application processing. All communications will come from our official company email domain (@pricefx.com). If you have any concerns about the legitimacy of a recruitment contact, please verify directly through the contact information listed on our website.

By applying, I confirm that I acknowledge and understand how Pricefx processes my personal data as per information in GDPR for Candidates.

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