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Remote Pos Support Jobs in Olney, MD (NOW HIRING)

Optimal Networks

SupportCenter Specialist - Tier 1

Rockville, MD · Remote

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Position Summary As an Optimal SupportCenter Specialist, you will provide remote support services ... Software Support across various types of software (e.g., MS Office, POS system, accounting software ...

asrcfh

Supervisor Procurement

Reston, VA · On-site +1

This position supports procurement operations across three remote Alaska and Pacific operating ... Award and administer Purchase Orders (POs) for materials, equipment, supplies, and commercial ...

asrcfh

Supervisor Procurement

Reston, VA · On-site +1

This position supports procurement operations across three remote Alaska and Pacific operating ... Award and administer Purchase Orders (POs) for materials, equipment, supplies, and commercial ...

Capital Bank

Mortgage Systems Administrator

Rockville, MD · On-site +1

$90K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support integration efforts between CRM, POS, LOS (e.g., Encompass), and other internal systems ... Working Arrangements * Full Time Remote Why Join Us? * Join a growing company with a culture that ...

Stafford Consulting

Budget Analyst

Mclean, VA · Remote

$70K - $85K/yr

Location: 100% Remote * Clearance: Public Trust Contract: VA RPOW Support Summary Supports VA ... Track PRs, POs, invoices, and financial actions through VA workflows. * Maintain financial ...

Booz Allen Hamilton, Inc.

Cloud Engineer

Chantilly, VA · On-site +1

$69K - $158K/yr

  • Medical

  • Life

  • Retirement

  • PTO

To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. * Remote : If this position is listed as remote, there ...

Reachdesk Ltd

Production Specialist

Washington, DC · On-site +1

$18.75 - $25.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Production Specialist Remote (U.S. Eastern Time Zone) or Hybrid (New York Metro Area) - your choice ... Support the build and presentation of client proposals alongside the Project Lead. * Provide ...

All JobsPos Support JobsRemote Pos Support JobsRemote Pos Support Jobs in Olney, MD

Remote Pos Support information

See Olney, MD salary details

$10

$20

$29

How much do remote pos support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote pos support in Olney, MD is $20.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $21.63 per hour, depending on experience, location, and employer.

What is a Remote POS Support specialist?

A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.

What are the key skills and qualifications needed to thrive as a Remote POS Support specialist?

To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.

What is the difference between Remote Pos Support vs Remote Customer Service Representative?

AspectRemote Pos SupportRemote Customer Service Representative
Required CredentialsBasic computer skills, POS system knowledgeCommunication skills, customer service experience
Work EnvironmentRetail or hospitality settings, remote support for POS systemsCall centers, retail, or online support roles
Employer & Industry UsageRetail, hospitality, food serviceVarious industries including retail, telecom, e-commerce
Common Search & ComparisonYesNo

Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.

What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?

Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.

What job categories do people searching Remote Pos Support jobs in Olney, MD look for?

The top searched job categories for Remote Pos Support jobs in Olney, MD are:

What cities near Olney, MD are hiring for Remote Pos Support jobs?

Cities near Olney, MD with the most Remote Pos Support job openings:

Remote Pos Support jobs near you
Infographic showing various Remote Pos Support job openings in Olney, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,656 per year, or $20 per hour.

SupportCenter Specialist - Tier 1

Optimal Networks

Rockville, MD • Remote

$25 - $28/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 16 days ago

Job description

Position Summary

As an Optimal SupportCenter Specialist, you will provide remote support services for our clients. Working remotely, you will gather the client's information and determine the customer's issue by analyzing the symptoms and determining the underlying problem. You will be troubleshooting a wide variety of issues and supporting a huge range of operating environments.


Location: Hybrid - Monday Remote, 4 days in office, 1 day remote

Scheduled Weekly Hours: 40 (Full-Time)

Travel Required: Less than 5%


Responsibilities

This position has the following responsibilities.

  • Handling customer technical support cases through phone and email submission
  • Establish, maintain, and increase client satisfaction through professional, courteous, and caring service.
  • Provide superb technical support for:
  • End-user devices: desktops, laptops, mobile devices, printers, scanners etc.
  • Desktop Operating Systems - Windows and MAC OS
  • Software Support across various types of software (e.g., MS Office, POS system, accounting software etc.)
  • User Administration and Identity Management - Active Directory, MFA (Azure AD, Okta etc.)
  • Cloud based (SaaS) system - Microsoft 365, Windows365 etc.
  • Resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
  • Document clear and concise facts-based actions and information in the ITSM system and maintain accurate time recording.
  • Ensure the user is updated on status of incident, communicated on the solution, and is satisfied with solution before closing ticket.
  • Provide case status updates to management and end-users according to service level guidelines
  • Collaborate with higher level support functions to transfer actions undertaken to ensure smooth transition and knowledge transfer
  • Provide / offer guidance and help users solve common IT problems.
  • Create and maintain relevant processes, procedures, and knowledge article documentation.
  • Maintain your knowledge and expertise by learning new and evolving technologies and by achieving appropriate industry and professional certifications.
  • Performs miscellaneous job-related duties as assigned.


Reporting Relationship

Reports to: Reactive Operations Center (ROC) team lead


Attributes

To be successful in this position employee will have the following attributes

  • Client-focused. You are empathetic and "read" people and situations well. You understand that helping clients meet their business goals is critical to success. You like to take care of people and help make their work easier. You are excellent at setting expectations and careful to deliver on your promises.
  • Attention to detail. You pay meticulous attention to detail; you always spot the typo, the grammatical mistake, the error in the database, or the incorrect calculation in Excel.
  • Scrupulous, ethical, and honest. You are beyond reproach in business dealings. Internally and externally, you are known to be reliable, accountable, and trustworthy.
  • Problem Solver. You use your skills and knowledge to solve the problem, not just the symptoms, looking to ensure that it is always fixed the first time.


Skills, Qualifications and Experience


Skills

Mandatory

  • Strong knowledge of customer service practices and procedures
  • Strong interpersonal and communication skills; able to translate technical issues to non-technical people, in written, verbal, and non-verbal communications
  • Developed troubleshooting and diagnostic skills
  • Demonstrated ability to function in a non-scripted helpdesk environment
  • Demonstrated experience providing remote support via remote tools
  • Demonstrated knowledge and understanding of Microsoft Windows Desktop Operating systems, Microsoft 365, Collaboration tools, virus protection, and similar technologies critical to business operations.

Desirable

  • Demonstrated knowledge and understanding of Microsoft Windows Server products (2012 R2, 2016, 2019), Microsoft Azure Cloud based services.
  • Demonstrated knowledge and understanding networking technologies and concepts (TCP/IP, Wireless, Security etc.)


Qualifications

Mandatory

  • High school diploma or GED
  • CompTIA A+

Desirable

  • HDI - Support Center Analyst (HDI-SCA)
  • ITIL v4 Foundations Certification or Knowledge Centered Service (KCS) Principles and Foundations
  • CompTIA Network+, CompTIA Security+
  • Microsoft 365 Certified: Fundamentals
  • Microsoft 365 Certified: Modern Desktop Administrator Associate


Experience

Mandatory

  • 2+ years of Service/Help Desk experience providing IT Support
  • Experience working cooperatively in a team environment with other support groups via phone calls, email, and messaging chat tools.
  • Comfortable working a shift that falls between 10:00 AM and 9:00 PM to help provide late-day coverage in our 24/7/365 operation.

Desirable

Managed Service Provider (MSP) Experience in a Service Desk Role

What We Offer

  • You won't have to leave us to get ahead. Our high performers stick with us and grow with us. We're good at what we do. We have fun, and we are fun.
  • You play a key role in helping others succeed, and you get to see the daily impact and importance of your work. You aren't a cog in the wheel - you matter.
  • As you spend time with us, you will quickly see that we live by our core values. Tell the Truth, Do the Right Thing, Everyone Benefits
  • We offer a competitive salary and benefits, including medical, dental, vision, and life insurance, 15 days of PTO annually, tuition reimbursement, and more.

About Optimal Networks

Founded in 1991, Optimal Networks, LLC is a values-based consulting organization that helps small and mid-sized law firms, associations, and businesses solve problems by way of thoughtful technology guidance and white-glove service.


Last year, our Founder & CEO literally wrote the book on strategic legal technology, which you can learn more about here. https://www.modernlawfirmbook.com/


With nearly 20 workplace excellence awards under our belts and a top ethics award to boot, we take our people and our environment to heart. Take a look at the Scrapbook page on our website and listen to this podcast with our Founder & CEO to see (and hear) what we mean.


https://www.optimalnetworks.com/company/scrapbook/

https://theteamworkadvantage.transistor.fm/episodes/heinan-landa-the-power-of-strong-organizational-core-values


It boils down to this: a team that is happy and engaged is going to provide its clients with the absolute highest level of service. We're about helping people in the best possible way and delivering the kind of support that our competitors wish they could match.


Join us?

Apply