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Remote Pos Support Jobs in Virginia (NOW HIRING)

asrcfh

Supervisor Procurement

Reston, VA · On-site +1

This position supports procurement operations across three remote Alaska and Pacific operating ... Award and administer Purchase Orders (POs) for materials, equipment, supplies, and commercial ...

asrcfh

Supervisor Procurement

Reston, VA · On-site +1

This position supports procurement operations across three remote Alaska and Pacific operating ... Award and administer Purchase Orders (POs) for materials, equipment, supplies, and commercial ...

NSS

Sr. Contracts Administrator

Springfield, VA · Remote

This position is 100% remote, must be able to work east core hours (9:00am/5:00pm) * This position ... support to the Contract Manager/Program Manager. * Respond to inquiries regarding contract ...

NSS

Sr. Contracts Administrator

Springfield, VA · Remote

This position is 100% remote, must be able to work east core hours (9:00am/5:00pm) * This position ... support to the Contract Manager/Program Manager. * Respond to inquiries regarding contract ...

All JobsRemote Pos Support JobsRemote Pos Support Jobs in Virginia

Remote Pos Support information

What is a Remote POS Support specialist?

A Remote POS (Point of Sale) Support specialist is a professional who provides technical assistance and troubleshooting for POS systems from a remote location. They help retail, restaurant, or service businesses resolve software, hardware, or network issues affecting their sales terminals. Their duties often include guiding users through problem-solving steps, configuring systems, and escalating complex issues as needed. Remote POS Support specialists play a crucial role in minimizing downtime and ensuring smooth sales operations.

What are the key skills and qualifications needed to thrive as a Remote POS Support Specialist, and why are they important?

To thrive as a Remote POS Support Specialist, you need strong troubleshooting abilities, familiarity with point-of-sale (POS) systems, and typically a background in IT support or customer service. Experience with remote desktop tools, ticketing systems, and knowledge of specific POS software platforms like Square, Clover, or NCR is often required. Excellent communication, patience, and problem-solving skills help you resolve issues efficiently and maintain positive client relationships. These skills ensure quick and effective support, minimize downtime for businesses, and uphold customer satisfaction in a remote environment.

What is the difference between Remote Pos Support vs Remote Customer Service Representative?

AspectRemote Pos SupportRemote Customer Service Representative
Required CredentialsBasic computer skills, POS system knowledgeCommunication skills, customer service experience
Work EnvironmentRetail or hospitality settings, remote support for POS systemsCall centers, retail, or online support roles
Employer & Industry UsageRetail, hospitality, food serviceVarious industries including retail, telecom, e-commerce
Common Search & ComparisonYesNo

Remote Pos Support focuses on assisting businesses with POS system issues, requiring technical knowledge of POS hardware and software. In contrast, Remote Customer Service Representatives handle general customer inquiries, emphasizing communication and problem-solving skills. While both roles involve remote work, they serve different industry needs and skill sets.

What are some common challenges faced by Remote POS Support specialists, and how can they effectively address them?

Remote POS Support specialists often encounter challenges such as troubleshooting technical issues without physical access to the hardware, communicating clearly with non-technical users, and managing multiple support requests simultaneously. To address these challenges, successful specialists rely on strong problem-solving skills, clear written and verbal communication, and effective use of remote access tools. Building rapport with clients and following structured troubleshooting procedures also help ensure issues are resolved efficiently and professionally.
What are the most commonly searched types of Pos Support jobs in Virginia? The most popular types of Pos Support jobs in Virginia are:
What are popular job titles related to Remote Pos Support jobs in Virginia? For Remote Pos Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Pos Support jobs in Virginia look for? The top searched job categories for Remote Pos Support jobs in Virginia are:
What cities in Virginia are hiring for Remote Pos Support jobs? Cities in Virginia with the most Remote Pos Support job openings:
Remote Pos Support jobs near you
Point of Sale (POS) System Engineer

Point of Sale (POS) System Engineer

Trilogy Federal

Arlington, VA • Remote

$95K - $125K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Trilogy Federal drives innovative solutions for complex business challenges across financial management, healthcare, and government industries. Our collaborative, client-first service approach, combined with our commitment to the rapid implementation of pragmatic solutions, has earned Trilogy an unparalleled reputation for delivering transformative results.

Trilogy Federal is seeking a remote Point of Sale (POS) System Engineer to support Department of Veterans Affairs. In this role, the Point of Sale (POS) System Engineer will be a versatile technical expert with a focus on continuous delivery and lifecycle management of software applications that fulfill technical, operational, and business requirements while excelling in a fast-paced, client-oriented environment. This role requires a collaborative, detail-oriented professional to join our team, implementing secure, scalable cloud-based solutions and DevOps processes to modernize VA corporate IT systems, including legacy applications and initiatives. 

Position Description: 

The Point of Sale (POS) System Engineer will be involved in planning system and development deployment as well as responsible for meeting software compliance standards. Prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. May build add-on modules using application program language. 

Primary Responsibilities:

  • Troubleshooting Reported Issues directly from Customer, or 3rd Party Vendor 

  • Manage DynaTrace for transactional flow / server status 

  • Manage Automated Daily Purge cycle support 

  • Manage Automated Daily RT Log Review Process support 

  • Manage Automated Daily Incoming Batch Processing support 

  • Manage Automated Daily Outgoing XML3, and Customer Account file processing support 

  • Manage 70 servers via remote access, or automated notification/task scheduler/scripting for server status/java heap dumps 

  • Maintain/Coordinate SSL and Security certs management on IBM Websphere / Apache 

  • Support Outgoing/Incoming SFTP Transfer Request with outside vendor 

  • Support Deployment/Upgrade of POS Software via specialized WAS integrated software (WASADMIN) 

  • Support Financial Department in validation of POS monthly and individual transactions, and weekly active open banking sessions for 1,030 tills Manage POS Shared Directory for all related POS files internal usage 

  • Support monthly CRISP LINUX patching schedule for 4 environments 

  • Support monthly CRISP WINDOWs patching schedule for 4 environments 

Minimum Requirements:

  • Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field (Additional 8 years of experience if substituting experience for education.)

  • 5 years of experience in DevOps engineering, cloud infrastructure, or cybersecurity

  • IBM WebSphere Application experience 

  • IBM MQ experience 

  • SQL / Powershell experience 

  • Windows 2019 Server experience 

  • Ability to obtain and maintain a Suitability/Public Trust clearance

Preferred Qualifications:

  • Experience working with the VA or other federal agencies

  • Experiencing overseeing multiple projects simultaneously 

  • Experience supporting program goals 

  • Experience collaborating with other project leaders 

Benefits (including but not limited to):
  • Health, dental, and vision plans
  • Optional FSA
  • Paid parental leave
  • Safe Harbor 401(k) with employer contributions 100% vested from day 1
  • Paid time off and 11 paid holidays
  • No cost group term life/AD&D plan, and optional supplemental coverage
  • Pet insurance
  • Monthly phone and internet stipend
  • Tuition and training reimbursement
$95,000 - $125,000 a year
This range is not a guarantee of compensation or salary, as Trilogy Federal conducts an individual equity review for every candidate based on experience, location, education, industry experience, and comparisons to internal pay bands. In addition to salary, Trilogy offers robust benefits including medical/dental/vision insurance coverage, 401(k) match, paid holidays, paid time off, tuition reimbursement, and a very supportive work/life balance.
Trilogy Federal is an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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