Hybrid / Remote with travel to Millington, TN * Status: Full-time Position summary The Operations ... POS, or BI) at multi-site scale. * DevOps and cloud experience - AWS, Azure, or GCP certification ...
Hybrid / Remote with travel to Millington, TN * Status: Full-time Position summary The Operations ... POS, or BI) at multi-site scale. * DevOps and cloud experience - AWS, Azure, or GCP certification ...
Remote Pos Engineer information
What are the key skills and qualifications needed to thrive as a Remote POS Engineer, and why are they important?
To thrive as a Remote POS Engineer, you need strong knowledge of point-of-sale systems, networking fundamentals, and troubleshooting, usually supported by a degree in computer science or related experience. Familiarity with POS software, remote desktop tools, and operating systems like Windows and Linux is typically required, along with relevant certifications such as CompTIA A+ or Network+. Excellent problem-solving, communication, and customer service skills help you deliver effective solutions and support to clients remotely. These skills and qualities are vital for minimizing downtime, ensuring seamless transactions, and maintaining client satisfaction in retail and hospitality environments.
How does a Remote POS Engineer typically collaborate with onsite teams to troubleshoot and resolve technical issues?
As a Remote POS Engineer, you will frequently coordinate with onsite staff, such as store managers and IT personnel, through video calls, remote desktop access, and collaborative ticketing systems. Effective communication and clear documentation are essential, as you often need to guide non-technical users through diagnostic steps. Building strong relationships with the onsite team and understanding their workflows can greatly improve resolution times and overall system reliability. You may also join virtual meetings with software developers or network teams to discuss recurring issues or system upgrades.
What is a Remote POS Engineer?
A Remote POS Engineer is a technology professional who specializes in the installation, maintenance, and troubleshooting of Point of Sale (POS) systems for businesses, working remotely rather than on-site. Their responsibilities often include configuring POS hardware and software, providing technical support to clients, and ensuring seamless payment processing operations. By working remotely, they can assist multiple clients across various locations, often using remote access tools and communication platforms. This role requires strong problem-solving skills, familiarity with POS technologies, and effective communication abilities.
What is the difference between Remote Pos Engineer vs Remote Network Engineer?
| Aspect | Remote Pos Engineer | Remote Network Engineer |
|---|---|---|
| Credentials | Typically requires a POS certification, technical degree, or relevant experience | Requires Cisco, CompTIA Network+, or similar networking certifications |
| Work Environment | Focuses on retail or hospitality POS systems, often on-site or remote troubleshooting | Works on enterprise or ISP networks, often remotely managing network infrastructure |
| Industry Usage | Common in retail, hospitality, and service industries | Prevalent in telecommunications, IT, and enterprise sectors |
| Search & Comparison Intent | People compare to understand job roles, skills, and certifications in POS systems | Often compared for network setup, security, and troubleshooting skills |
The main difference is that Remote Pos Engineers specialize in POS hardware and software used in retail and hospitality, while Remote Network Engineers focus on managing and troubleshooting network infrastructure across various industries. Both roles require technical certifications but differ in their specific systems and environments.
What are popular job titles related to Remote Pos Engineer jobs in Tennessee? For Remote Pos Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Pos Engineer jobs in Tennessee look for? The top searched job categories for Remote Pos Engineer jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Pos Engineer jobs? Cities in Tennessee with the most Remote Pos Engineer job openings:
Full-time
Posted 2 days ago
Job description
- Location: Hybrid / Remote with travel to Millington, TN
- Status: Full-time
Position summary
The Operations Lead is the senior accountable for the full operations technical area (PWS C-8.3.1) across CNIC F&FR's enterprise environment. Functioning as Senior Information Systems Manager, you will lead the Operations workforce - Training/Development Consultants, Systems Administrators, and Support Specialists - and own the four operational scopes the PWS specifies: data conversion, training and change management, troubleshooting and resolution support, and cloud managed services. You will sit alongside the Cybersecurity Lead and Network Lead at the weekly Integration Review and Joint Change Advisory Board so operational changes are evaluated for cross-domain impact before they reach production.
What you will own
- Tier II and Tier III service desk operations supporting 17,000+ users across 70+ installations - incident triage, system-down response, and performance issue resolution against the SLA targets defined in each task order.
- Patching, bug fixes, and operational sustainment of live systems of record across the enterprise application portfolio.
- Data conversion engagements - planning, pre-conversion data analysis, execution, and post-conversion validation against business acceptance criteria.
- Cloud managed services - daily operation of the shared enterprise environment, dedicated IA support, and DevOps pipelines automating code and database schema deployments into UAT.
- Enterprise-wide training programs and change management and communications for system rollouts - directing Training/Development Consultants on the team in collaboration with the Quality Manager.
- Workforce leadership across Training/Development Consultants, Systems Administrators), Support Specialists.
- Standing seat on the weekly Integration Review and Joint Change Advisory Board (JCAB).
Required qualifications
- Active ITIL v4 Foundation certification at minimum; ITIL Managing Professional or Strategist preferred.
- 10+ years progressive operations and service management leadership in federal IT or comparable enterprise environments.
- Demonstrated experience leading Tier II/III support teams supporting enterprise applications (ERP, HR/payroll, financial, POS, or BI) at multi-site scale.
- DevOps and cloud experience - AWS, Azure, or GCP certification at the DevOps Engineer or Solutions Architect level, with hands-on experience automating CI/CD pipelines into UAT and production.
- Direct experience leading or coordinating data conversion engagements across enterprise systems.
- DoD 8140 / 8570 IAT Level 2 baseline certification (Security+ or equivalent).
- Working knowledge of change management methodology (Prosci ADKAR, Kotter, or equivalent) and enterprise training program leadership.
- U.S. citizenship; ability to obtain and maintain the appropriate background investigation level.
Preferred qualifications
- Prosci Change Management Certification or equivalent.
- Active or recent Secret clearance (likely required at the task order level for systems touching DoD-connected environments).
- Prior NAF or Navy operations leadership.
- Experience with FedRAMP-authorized cloud environments or DISA SRG IL2 / IL4 deployments.
- PMP certification.
About Connexus Hub
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Irvine, CA, US
Year founded
2014