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Remote Point Cloud Jobs in Atlanta, GA (NOW HIRING)

Dot Compliance

Customer Support Team Lead

Atlanta, GA · On-site +1

Description Dot Compliance is a leading provider of cloud Quality and Compliance management ... Manage an active caseload as a product expert and serve as the primary escalation point to directly ...

Dot Compliance

Customer Support Team Lead

Atlanta, GA · Remote

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the ... Manage an active caseload as a product expert and serve as the primary escalation point to directly ...

Transact Campus

Implementation Consultant

Atlanta, GA · On-site +1

$64K - $107K/yr

As an Implementation Consultant, you deploy Illumia's Cloud POS, Mobile Ordering, and related ... Deliver onsite and remote installation duties as assigned. * Support launch events for clients ...

Honeywell

Lead Account Manager - REMOTE

Atlanta, GA · On-site +1

... point of contact. * Develop and execute comprehensive account strategies aligned with Honeywell ... cloud-based monitoring and analytics. * Collaborate with cross-functional teams to design and ...

Compunnel, Inc.

Customer Service Trainee

Atlanta, GA · Remote

$14/hr

This is a fully remote position within a structured call center environment, supporting Medicare ... Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to ...

Oak Dental Partners

Guest Care Specialist

Alpharetta, GA · Remote

$13.50 - $17.50/hr

The Guest Care Specialist is the primary point of contact for our guests. The GCS coordinates ... Knowledge of Denticon, Cloud 9, Zoom Phone and ZCC, LMS, Microsoft Outlook- our practice management ...

Worth AI

Data Platform Engineer

Atlanta, GA · On-site +1

$110K - $132K/yr

Hands-on experience building data pipelines and ETL/ELT workflows on a major cloud provider (AWS ... All Remote Hires - will be required to travel to Orlando, Florida at least twice per year for Town ...

Vesta

Senior Network Engineer

Atlanta, GA · On-site +1

$100K - $137K/yr

... remote sites, and AWS/Azure cloud environments. • Architect and operate routing and switching ... Cisco ASA/FTD, pfSense, and Check Point. Rule management, segmentation strategy, and change control ...

Worth AI

Data Platform Engineer

Atlanta, GA · Remote

$117K - $140K/yr

Hands-on experience building data pipelines and ETL/ELT workflows on a major cloud provider (AWS ... All Remote Hires - will be required to travel to Orlando, Florida at least twice per year for Town ...

OnPay

Payroll Analyst

Atlanta, GA · Remote

$28.84 - $31.25/hr

The Payroll Analyst serves as a primary point of contact for payroll-related support for our ... Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta ...

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As of Aug 23, 2026, the average hourly pay for remote point cloud in Atlanta, GA is $59.35, according to ZipRecruiter salary data. Most workers in this role earn between $52.02 and $71.20 per hour, depending on experience, location, and employer.

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Customer Support Team Lead

Dot Compliance

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Description
Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot's SaaS solutions are based on the world's most innovative cloud technology provider, Salesforce.com. We are a young and innovative software company looking to dramatically change how pharma, biotech, and medical device companies manage their quality and compliance-regulated processes.
Role Overview
As a Customer Support Team Lead, you will manage the day-to-day operations of our North America customer support team, ensuring a seamless and consistent experience for our customers. You will be responsible for driving regional operational excellence, coaching and developing Customer Support Engineers, and collaborating with cross-functional teams to ensure support cases are handled to the organization's service levels. This role is a strong next step for someone looking to grow their leadership as our global team scales.
Key Responsibilities
Day-to-Day Support Activities
  • Manage an active caseload as a product expert and serve as the primary escalation point to directly resolve critical regional customer issues.
  • Participate in on-call rotation (once every 4-6 weeks) alongside other US-based team members.

Leadership & Team Management
  • Lead, mentor, and develop a small team, conducting regular one-on-ones and coaching
  • Manage onboarding, and training programs to support team growth and operational consistency.

Operational Excellence
  • Oversee daily queue health, ensure SLA adherence, and drive team KPIs (like CSAT and response times) while optimizing support processes and maintaining our Knowledge Base.

Cross-Functional Collaboration
  • Collaborate with Regional Support, Customer Success, Professional Services, and Product to escalate customer or product issues and ensure seamless case handling and timely resolution of cross-functional issues.

Requirements
  • 5+ years of experience in Customer Support for SaaS or enterprise software.
  • 2+ years managing teams or informal leadership roles within a Support organization.
  • Experience with Salesforce administration or highly customizable softwares
  • Proven ability to carry an active support caseload while contributing to team operations and performance.
  • Strong analytical skills and experience using support tools (e.g., Zendesk, Salesforce Service Cloud, Intercom, Freshdesk).
  • Excellent proactive communication and cross-functional collaboration skills
  • Familiarity with AI-powered support tools, knowledge management, and proactive support strategies-Preferred.
  • Bachelor's degree or equivalent experience in Technology, Business, Management, or a related field-Preferred.

Benefits:
  • 401(k) plan with company match
  • Paid parental leave
  • Comprehensive health, dental, and vision insurance
  • Monthly stipend for internet and mobile phone expenses
  • Flexible PTO and remote-first work environment
  • Professional development and leadership training

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