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Remote Pet Jobs in Ohio (NOW HIRING)

Embrace Pet Insurance

Retention Agent

Akron, OH · On-site +1

$13.75 - $18.75/hr

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a ... Job Location: Remote - USA Main Responsibilities: * Develop and implement strategies to retain ...

Embrace Pet Insurance

Sales Agent

Akron, OH · On-site +1

... Pet Parents. No cold calling! We are looking for a self-motivated, driven individual who has the work ethic and personality to thrive on our fast-paced team. Job Location: Remote - USA This position ...

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All JobsPet JobsRemote Pet JobsRemote Pet Jobs in Ohio

Remote Pet information

What is a remote pet?

Remote pet jobs refer to employment opportunities that allow you to work with pets or in the pet industry from a remote location, typically from home. These jobs can include roles such as virtual pet trainers, remote customer service representatives for pet companies, pet product sales, and online pet content creators. Remote pet jobs are ideal for those who love animals and want to combine that passion with flexible, home-based work. They often require strong communication skills, a good understanding of animal behavior, and sometimes specialized certifications depending on the role.

What is the difference between Remote Pet vs Remote Veterinary Technician?

AspectRemote PetRemote Veterinary Technician
Required CredentialsPet care knowledge, customer service skillsVeterinary technician certification, licensing
Work EnvironmentHome-based, client communication, pet care adviceHome-based, supporting veterinary clinics, technical tasks
Industry UsagePet care companies, pet insurance, telehealthVeterinary clinics, animal hospitals, telehealth services

Remote Pet roles focus on providing pet care advice and customer support, often requiring pet knowledge and communication skills. Remote Veterinary Technicians have specialized certifications and support veterinary practices remotely, handling technical and clinical tasks. While both work from home and serve pet-related industries, their credentials and responsibilities differ significantly.

What are common challenges of working as a remote pet care specialist, and how can they be overcome?

One of the main challenges of working as a remote pet care specialist is building trust and clear communication with pet owners when you are not physically present. It’s important to provide regular updates, photos, and detailed reports to reassure owners about their pets’ well-being. Managing time zones and coordinating virtual check-ins can also be tricky, so using reliable scheduling tools and setting clear expectations is key. Additionally, staying updated on virtual pet care best practices can help you continuously improve the quality of your remote services.

What skills and qualifications are needed to thrive as a remote pet care specialist?

To thrive as a Remote Pet Care Specialist, you need a background in animal care or veterinary assistance, as well as knowledge of pet behavior and health. Familiarity with virtual communication tools, pet monitoring apps, and scheduling software is typically required. Strong communication, patience, and empathy are crucial soft skills for building trust with pet owners and responding to pets' needs remotely. These skills ensure pets receive proper care and owners feel confident in your ability to manage their pets' well-being from a distance.
What are the most commonly searched types of Pet jobs in Ohio? The most popular types of Pet jobs in Ohio are:
What are popular job titles related to Remote Pet jobs in Ohio? For Remote Pet jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Pet jobs in Ohio look for? The top searched job categories for Remote Pet jobs in Ohio are:
What cities in Ohio are hiring for Remote Pet jobs? Cities in Ohio with the most Remote Pet job openings:
Remote Pet jobs near you
Infographic showing various Remote Pet job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Temporary. Highlights an 100% Remote job distribution.

Retention Agent

Embrace Pet Insurance

Akron, OH • On-site, Remote

$13.75 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
Embrace Pet Insurance, a subsidiary of IPH, is leading the way in redefining pet health insurance in the U.S. We're committed to open and honest communication, products that earn the trust of our Embraced pet parents, and customer service that's both personal and professional.
Join an award-winning team at the forefront of the industry. Our Sales and Service teams are J.D. Power certified for Outstanding Customer Service Experience for Phone Support. This recognition marks a turning point in how pet insurance providers are evaluated, and we're proud to lead the way in setting a new standard for clarity, compassion, and reliability every time a pet parent reaches out for support.
Job Summary:
Embrace Pet Insurance is seeking a Retention Specialist. The main role of the Retention Specialist is to work closely with existing customers to address their concerns, preserve their trust, and retain their business. The ideal candidate will be an excellent communicator with strong problem-solving skills and a customer-focused attitude.
Job Location: Remote - USA
Main Responsibilities:
  • Develop and implement strategies to retain existing customers
  • Communicate with customers via phone, email, and chat to address their concerns and resolve issues
  • Identify causes of customer dissatisfaction and work to resolve the underlying problems
  • Work with other departments to resolve customer concerns and ensure timely resolution
  • Monitor customer retention metrics and report on trends to the management team
  • Stay up-to-date on product and industry trends to better serve customers
  • Continuously identify and implement process improvements to deliver better customer experience and improve retention rates

Basic Qualifications:
  • Excellent communication skills, both verbal and written
  • Proven customer service and/or sales experience, preferably in a retention capacity
  • Ability to understand and address customer concerns effectively
  • Strong problem-solving skills
  • Ability to work in a fast-paced, team-oriented environment
  • Proficiency with customer management systems and call center technology
  • High school diploma or equivalent, bachelor's degree preferred

#remote
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)

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