Philadelphia, PA · On-site +1
$83K - $83K/yr
Required Competencies Tealeaf implementation, administration, configuration - PCA, Canisters ... remote work may be discussed) Desired Competencies Ability to perform data analysis for web ...
Philadelphia, PA · On-site +1
$83K - $83K/yr
Required Competencies Tealeaf implementation, administration, configuration - PCA, Canisters ... remote work may be discussed) Desired Competencies Ability to perform data analysis for web ...
Cherry Hill, NJ · Remote
$20 - $22/hr
This is a remote position.
To excel as a Remote PCA (Personal Care Assistant), you need a background in caregiving, basic medical knowledge, and, often, a high school diploma or relevant certification in personal care or home health assistance. Familiarity with telehealth platforms, digital timekeeping systems, and electronic documentation tools is commonly required. Strong communication, patience, empathy, and the ability to stay organized when working independently make you stand out in this role. These skills are crucial because remote PCAs must deliver quality care and support while ensuring client safety and well-being without direct, in-person supervision.
As a Remote PCA, your daily responsibilities may include assisting clients with personal care routines via video or phone calls, providing medication or activity reminders, tracking health-related data, and supporting clients with companionship and emotional well-being. You may also help coordinate appointments, communicate with family members or healthcare professionals, and update client care records electronically. The work is often structured around client schedules and may involve working independently while maintaining regular check-ins with supervisors or care coordinators. This setup allows for flexibility but requires excellent organizational and communication skills to ensure clients receive attentive, high-quality care.
A Remote PCA (Personal Care Assistant) job involves providing virtual support to individuals who require assistance with daily living activities. This may include scheduling medical appointments, offering reminders for medications, providing companionship through virtual check-ins, or coordinating in-home care services. Unlike traditional PCAs who provide hands-on assistance, remote PCAs primarily support clients through phone calls, video chats, or online platforms. This role is ideal for those who want to help others while working from home.
$83K - $83K/yr
Full-time
Re-posted 24 days ago
Backfill - Tealeaf Admin or Analyst - EAD or GC or USC
Duration: 6+ Months
Phila, PA
Responsibilities:
Perform business ad hoc Tealeaf analysis, reporting on customer journey/experience for our various digital assets.
Provide user coaching on the use of Tealeaf and best practices.
Conduct exploratory analysis to identify and present improvement opportunities on the customer journey/experience for our various digital assets.
Proactively review planned web changes with web teams, to identify and mitigate Tealeaf impact (field data, reporting, replay fidelity, etc.).
Create custom Tealeaf events and configurations based upon explicit business needs and best practices.
Assist in the performance of Tealeaf administration, optimization, planning, and maintenance tasks.
Implementation of Tealeaf for new digital assets, including Tealeaf UI capture, server installation, and installing/configuring new Cx modules.
Required Competencies
Tealeaf implementation, administration, configuration - PCA, Canisters, Portal, Replay server (minimum of 3-5 yrs experience)
Tealeaf analytics and replay configuration - Events, dimensions, privacy rules, replay rules (minimum of 3-5 yrs experience)
Tealeaf deep-dive data analysis and presenting actionable business insights (minimum of 3-5 yrs experience)
Familiarity (at the user level) with other analytics tools such as Adobe SiteCatalyst
Good understanding of website and web server architecture, including web 2.0 (JSON, JavaScript)
Professional, communication/presentation skills, focus on value-added delivery
Local availability / on-site (after 3-6 months of proven track record partial remote work may be discussed)
Desired Competencies
Ability to perform data analysis for web questions from both business and IT, identify insights, and present findings.
Strong in understanding the inner workings of Tealeaf replay, with the ability to troubleshoot replay fidelity issues, configure Tealeaf to optimize replay fidelity, and work with the web team to explain what changes we need from them
Ability to work seamlessly and efficiently with both local and remote teams, and manage follow-up on a large number of diverse issues/questions
Proficient with Excel for data analysis, ex. pivot tables
Navya
navyar@usmsystems.com
703-953-1819
You can reach me at navyar(at)usmsystems.com or 703-953-1819