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Remote Patient Service Representative Jobs in Rochester, NY

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Remote Patient Service Representative information

See Rochester, NY salary details

$13

$19

$26

How much do remote patient service representative jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote patient service representative in Rochester, NY is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.11 per hour, depending on experience, location, and employer.

How does a Remote Patient Service Representative collaborate with clinical and administrative teams to ensure patient satisfaction?

As a Remote Patient Service Representative, you will regularly communicate with clinical staff, such as nurses and physicians, to relay patient concerns and coordinate appointment scheduling or follow-ups. You will also work closely with administrative teams to manage insurance verification, billing inquiries, and patient records. Effective collaboration is typically facilitated through secure messaging platforms, virtual meetings, and shared databases, ensuring smooth information flow and prompt resolution of patient issues. This teamwork is essential to providing a seamless patient experience, even from a remote setting.

What is a Remote Patient Service Representative?

A Remote Patient Service Representative is a healthcare professional who works from a remote location to assist patients with scheduling appointments, answering questions, verifying insurance, and managing other administrative tasks. They typically communicate with patients via phone, email, or online messaging platforms. Their role is essential in ensuring smooth communication between patients and healthcare providers, improving patient experience and access to care. This position requires strong communication skills, familiarity with healthcare systems, and the ability to handle sensitive information confidentially.

What is the difference between Remote Patient Service Representative vs Remote Medical Scheduler?

AspectRemote Patient Service RepresentativeRemote Medical Scheduler
CredentialsHigh school diploma or equivalent; healthcare customer service experienceHigh school diploma; healthcare scheduling experience preferred
Work EnvironmentHome-based, healthcare call centers or officesHome-based, healthcare clinics or hospitals
Employer & IndustryHospitals, clinics, insurance companiesMedical offices, clinics, hospitals
Primary ResponsibilitiesAssisting patients, answering inquiries, verifying insuranceScheduling appointments, managing calendars, coordinating patient visits

Both roles support healthcare operations remotely but focus on different tasks. The Remote Patient Service Representative handles patient interactions and insurance verification, while the Remote Medical Scheduler manages appointment scheduling. Understanding these differences helps job seekers find the right fit based on skills and interests.

What are the key skills and qualifications needed to thrive as a Remote Patient Service Representative, and why are they important?

To thrive as a Remote Patient Service Representative, you need strong communication skills, knowledge of medical terminology, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, call center software, and secure messaging platforms is typically required. Outstanding soft skills include empathy, patience, and the ability to multitask in a fast-paced, virtual environment. These skills are crucial for ensuring efficient, compassionate patient interactions and maintaining seamless healthcare service delivery remotely.
What cities near Rochester, NY are hiring for Remote Patient Service Representative jobs? Cities near Rochester, NY with the most Remote Patient Service Representative job openings:
Infographic showing various Remote Patient Service Representative job openings in Rochester, NY as of June 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% Remote job distribution, with an average salary of $40,525 per year, or $19.5 per hour.

Remote Customer Service and Sales | Bilingual(Spanish/English)

HMG Careers

East Rochester, NY • Remote

$69K/yr

Full-time

Posted 27 days ago

Job description

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based

This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families.

What We Offer

  • Remote, work-from-home career
  • Average first-year earnings of $69K through commissions and bonuses
  • Increased earning potential in later years through performance and renewals
  • Residual income opportunities through client renewals
  • Unionized position with stock options
  • Comprehensive benefits package including medical, dental, and prescription coverage
  • Ongoing training and mentorship from experienced managers
  • High-quality leads provided with no cold calling friends or family
  • Flexible scheduling within a career-focused structure
  • Advancement and recognition opportunities with promotion from within
  • Supportive and collaborative virtual team environment

Qualities We Value

  • Willingness to learn and be coached through structured training
  • Friendly, outgoing, and professional communication style
  • Genuine desire to help others by providing guidance and solutions
  • Strong verbal communication and relationship-building skills
  • Sales or customer service experience is helpful but not required

Qualifications

  • Laptop or desktop computer with a working camera
  • Insurance license required or willingness to obtain one
  • Basic computer skills
  • Must reside in North America including the United States or Canada
  • We do not hire candidates residing outside North America

Responsibilities

  • Contact provided leads to schedule virtual meetings with clients
  • Present benefit programs and assist clients with enrollment
  • Build and maintain strong client relationships
  • Work closely with your manager to set goals and achieve them