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Remote Overnight Customer Service Representative Jobs in Minnesota

Horizontal Talent

Customer Service Representative

Maplewood, MN · Remote

$16.50 - $22.25/hr

Join a dynamic customer service team supporting order management, customer inquiries, and issue ... This remote role offers the opportunity to help improve customer satisfaction while working across ...

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The Misch Group

Personal Lines CSR

Alexandria, MN · Remote

Description This is a remote role in Minnesota but the right candidate will need to travel to ... The Personal Lines CSR provides complete support for our Personal Lines Department with expertise ...

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Remote Overnight Customer Service Representative information

See Minnesota salary details

$9

$18

$26

How much do remote overnight customer service representative jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote overnight customer service representative in Minnesota is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote overnight customer service representative?

To thrive as a Remote Overnight Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic troubleshooting tools is typically required. Patience, self-motivation, and the ability to work independently during non-traditional hours are standout soft skills. These competencies ensure timely, effective support for customers and help maintain company reputation during critical overnight shifts.

What are some common challenges faced by remote overnight customer service representatives and how can they be managed?

Remote Overnight Customer Service Representatives often encounter challenges such as managing fatigue during late hours, maintaining engagement without in-person supervision, and handling urgent or escalated customer issues with limited immediate support. To overcome these, it's important to establish a consistent sleep schedule, create a dedicated and distraction-free workspace, and stay connected with team members through regular virtual meetings or messaging platforms. Many companies also provide resources for mental health and encourage teamwork, so taking advantage of these can help maintain productivity and well-being during overnight shifts.

What is a remote overnight customer service representative?

A Remote Overnight Customer Service Representative is a professional who provides customer support services from a remote location, typically during nighttime hours. Their main responsibilities include assisting customers via phone, email, or chat, resolving issues, and answering questions outside of standard business hours. These roles are essential for companies that offer 24/7 customer support, ensuring that customers receive help whenever they need it. Working remotely allows flexibility, but overnight shifts can require strong time management and the ability to stay focused during late hours.

What is the difference between Remote Overnight Customer Service Representative vs Remote Customer Support Agent?

AspectRemote Overnight Customer Service RepresentativeRemote Customer Support Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, overnight shifts, often in call centers or home officesRemote, flexible hours, often in call centers or home offices
Industry UsageCustomer service, retail, telecom, e-commerceCustomer support, tech support, retail, telecom
Search & Comparison IntentFocus on overnight shifts, customer service rolesBroader customer support roles, including day shifts

The main difference is that Remote Overnight Customer Service Representatives work primarily during overnight hours, handling customer inquiries remotely, while Remote Customer Support Agents may work flexible hours and handle a wider range of support tasks. Both roles require similar credentials and are used across various industries, but the overnight schedule distinguishes the Customer Service Representative position.

What are popular job titles related to Remote Overnight Customer Service Representative jobs in Minnesota?

For Remote Overnight Customer Service Representative jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Overnight Customer Service Representative jobs in Minnesota look for?

The top searched job categories for Remote Overnight Customer Service Representative jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Overnight Customer Service Representative jobs?

Cities in Minnesota with the most Remote Overnight Customer Service Representative job openings:

Remote Overnight Customer Service Representative jobs near you
Infographic showing various Remote Overnight Customer Service Representative job openings in Minnesota as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 1% In-person, and 99% Remote job distribution, with an average salary of $38,293 per year, or $18.4 per hour.

Remote Customer Service Representative

Liveops

Minneapolis, MN • Remote

$20/hr

Contractor

Re-posted 5 hours ago

Job description

Tax Software Support – Independent Contractor

Location: Remote (US-Based)

Apply today to join the 1/5/26 certification class and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide support services.
  • Set your own schedule.
  • Provide a distraction-free home office.
  • Provide your own home office equipment.
  • Handle customer calls, assess needs, and solve problems.
Requirements
  • Experience taking inbound and outbound calls.
  • Computer skills, including navigating multiple systems and documenting call notes.
  • Strong communication skills and the ability to connect with diverse individuals.
  • Ability to sit for long periods.
  • Patience and empathy.
  • Ability to provide services pursuant to your contract independently.
Preferred Qualifications
  • Available to provide services on April 14 and 15.
  • Comfortable using video chat and screen-sharing tools.
  • Adaptable to changing procedures and tech challenges.
  • Experience with inbound/outbound customer support; call center experience is a plus.
Hours
  • Choose your own schedule by self-scheduling 30-minute blocks or commits.
  • Hours of Operation (Jan–Apr): 7 days/week, 8:00 AM – 12:00 AM ET.
  • Client seeks agents who can support a minimum of 80 commits/month (Jan–Apr), with 10+ commits on April 14 and 12+ commits on April 15.
Compensation
  • Submit invoices and receive payment for completed services pursuant to contract.
  • Invoice $0.34 per minute of talk time for providing services January–April.
  • Agents new to the program may be eligible for a $200 incentive for meeting client metrics through Tax Day.
  • Additional performance-based pay may be announced during the season.
  • ICs are responsible for their own taxes and expenses.
  • Earn up to $20/hour; earnings vary and are not guaranteed.
Computer Requirements
  • CPU: Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
  • Internet: Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
  • OS: Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
  • Equipment: Dual monitors required (1920×1080), USB headset required, webcam required.
  • Review the Liveops Mobile Device and Security Requirements
Application and Certification Process
  • Complete an application and pass a background check.
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete program-specific certifications.
Background Check

For a limited time, it’s only $20. Background check requires a non-refundable fee paid to the vendor. View background requirements

Important Notes
  • Client-required certification is approximately 3 weeks with self-paced eLearning and live classroom sessions.
  • Certification sessions are normally scheduled between 10:00 AM ET and 8:00 PM ET, but actual session times and lengths will vary.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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