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Remote Order Processor Jobs in Baltimore, MD (NOW HIRING)

Staples, Inc.

COA Order Processor

Baltimore, MD · On-site +1

$15.50 - $20/hr

The COA Order Processor is a member of the Central Order Administration (COA) Team and is responsible for processing customer print orders from intake through routing to the appropriate Staples ...

New

ForgeFit

Remote Customer Service Specialist

Baltimore, MD · On-site +1

$17 - $22.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Help customers with orders, shipping questions, product details, and troubleshooting * Track and ...

ABB

Service Sales Specialist

Baltimore, MD · Remote

Remote {#LI-Remote}, this role provides support for the East Coast and will require East Coast ... Process orders once received and ensure proper handoff to operations. * Gather and report ...

XACT

Customer Service Specialist - MD

Baltimore, MD · Remote

$14.99 - $15/hr

This is a remote position. We are looking for energetic individuals who have an interest in ... order process. You'll use your empathy, resourcefulness, and problem-solving skills to deliver ...

Quora

iOS Engineer -Remote

Baltimore, MD · Remote

$166K - $191K/yr

Own the entire software development process from timeline estimation to coding, testing and release ... identifying issues in order to unblock yourself for a given project Preferred Requirements:

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Remote Order Processor information

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How much do remote order processor jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for remote order processor in Baltimore, MD is $18.19, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.05 per hour, depending on experience, location, and employer.

What is the difference between Remote Order Processor vs Remote Customer Service Representative?

AspectRemote Order ProcessorRemote Customer Service Representative
CredentialsBasic computer skills, order management software familiarityCommunication skills, customer service experience
Work EnvironmentOrder processing systems, inventory databasesCall centers, chat platforms, email support
Industry UsageRetail, wholesale, logisticsRetail, telecom, tech support
Common Search IntentOrder processing tasks, remote order jobsCustomer support roles, remote service jobs

Remote Order Processors focus on managing and processing customer orders using specialized software, often within retail or logistics industries. Remote Customer Service Representatives handle customer inquiries and support via calls or chats. While both roles require strong communication skills, the primary difference lies in their core responsibilities and work tools.

What are some common challenges faced by Remote Order Processors, and how can they be managed effectively?

Remote Order Processors often encounter challenges such as managing a high volume of orders, ensuring accuracy when entering data, and coordinating efficiently with other departments like shipping or customer service. These challenges can be managed by developing strong organizational skills, utilizing order management software effectively, and maintaining clear communication channels with team members. Staying proactive in resolving discrepancies and regularly reviewing order information also helps minimize errors and keeps processes running smoothly.

What are Remote Order Processors?

Remote Order Processors are professionals who manage customer orders for products or services from a remote location, often working from home. Their responsibilities typically include receiving and reviewing orders, entering order information into computer systems, verifying details for accuracy, and coordinating with other departments to ensure timely delivery. They may also handle customer inquiries related to orders and resolve any issues that arise during the process. Remote Order Processors play a vital role in ensuring a smooth order fulfillment process for businesses operating online or with distributed teams.

What are the key skills and qualifications needed to thrive as a Remote Order Processor, and why are they important?

To thrive as a Remote Order Processor, you need strong attention to detail, organizational skills, and data entry proficiency, often supported by a high school diploma or equivalent. Familiarity with order management systems, ERP software, and basic spreadsheet tools is typically required. Excellent communication, time management, and problem-solving abilities distinguish top performers in this role. These skills ensure accurate order fulfillment, efficient workflow, and high customer satisfaction in a remote environment.
What are popular job titles related to Remote Order Processor jobs in Baltimore, MD? For Remote Order Processor jobs in Baltimore, MD, the most frequently searched job titles are:
What job categories do people searching Remote Order Processor jobs in Baltimore, MD look for? The top searched job categories for Remote Order Processor jobs in Baltimore, MD are:
Remote Order Processor jobs near you
Infographic showing various Remote Order Processor job openings in Baltimore, MD as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,845 per year, or $18.2 per hour.

COA Order Processor

Staples, Inc.

Baltimore, MD • On-site, Remote

$15.50 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 628 frontline employees who took The Breakroom Quiz

429th of 729 rated retailers

Job description


The COA Order Processor is a member of the Central Order Administration (COA) Team and is responsible for processing customer print orders from intake through routing to the appropriate Staples Digital Production Facility (DPF). This role ensures that order specifications, artwork, and configurations are production-ready and aligned to established standards so orders flow seamlessly through DPF automation systems.
Order Processors collaborate closely with internal partners, including Design Teams and DPFs, to resolve issues related to artwork or specifications prior to production. Success in this role requires strong attention to detail, effective communication, and the ability to manage multiple priorities while ensuring orders are produced accurately and delivered on time to meet customer expectations.
Customer Service Responsibilities
  • Deliver excellent customer service through professional phone, email, and written communication.
  • Monitor and respond to inboxes, store inquiries, and incoming correspondence in a timely manner.
  • Accept, route, and transfer requests to appropriate partners, following up as needed with internal stakeholders or customers.
  • Utilize multiple order entry, tracking, and production systems simultaneously.
  • Effectively manage multiple priorities, shifting between job functions such as data entry, order processing, and customer support.

Job Ticketing & Routing Responsibilities
  • Review, validate, and process print orders for production readiness.
  • Make minor edits and updates to Solution Builder job tickets as required.
  • Verify that order specifications and print files match to ensure compatibility with DPF automation systems.
  • Review and clearly document due dates, shipping details, and special instructions; communicate updates to DPFs as needed.
  • Collaborate with Design Teams to ensure files are print- and production-ready prior to routing.
  • Utilize the Order Routing Matrix to determine the appropriate Digital Production Facility.
  • Apply standard file naming conventions for all production-ready files.

Skills and Competencies
  • Demonstrated ability to manage multiple priorities and job functions in a fast-paced environment.
  • Strong attention to detail and sound organizational skills.
  • Proven ability to build relationships and work collaboratively across teams.
  • Experience in roles requiring negotiation, problem-solving, and proactive issue resolution.
  • Ability to read, interpret, and follow instructions while identifying missing or incorrect information and addressing issues proactively.

Basic Qualifications
  • 2-4 years of experience in a Customer Service or Office Administration role.
  • Proficiency with computer applications including Microsoft Office, Adobe Acrobat, and FlightDeck.
  • Strong written and verbal communication skills.

Get great perks.
  • Generous amount of paid time off, including one Floating Holiday each year
  • Flexible work arrangements, including flexible work hours
  • 401(k) plan with company match, medical, dental, vision, life and disability insurance with many more optional benefits
  • Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
#LI-KA1
About Us
The world of working and learning has changed. This is your opportunity to be a part of a brand transformation and growth strategy within the retail industry. Staples is helping our customers and community discover innovative products, services, and inspiration that unlock what's possible, while empowering you to unlock your potential. Our people are the heart of our success and there has never been a better time to join us as we lead the way in a new era of working and learning.
Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.
Click here to learn more about the employee benefits, programs and perks offered at Staples!
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 1-888-490-4747 for more information.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act; as well as with any other state and local Fair Chance Ordinance/Act regulations.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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