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Remote Order Processing Jobs in Oshawa, ON (NOW HIRING)

Deloitte

Remote Contact Centre Agent

Toronto, ON · Remote

CA$20 - CA$22/hr

Identify opportunities for innovation and improvements in client service delivery and process ... and employment, in order to build an inclusive and sustainable future for all. By living our ...

Aspire Lifestyles

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Remote Customer Service Representative

Oshawa, ON · Remote

CA$20 - CA$22/hr

Remote Customer Service Representative Location: Remote - Ontario, Canada Start Date: September ... process Company Description Aspire Lifestyles Services Limited is a leader in premium customer ...

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Remote Order Processing information

What is a remote order processing?

A Remote Order Processing job involves handling customer orders from a remote location. Responsibilities may include entering orders into a system, verifying order details, processing payments, and ensuring timely fulfillment. This role often requires strong attention to detail, good communication skills, and familiarity with order management software. Many businesses, such as e-commerce companies and retail suppliers, hire remote order processors to streamline operations. It is a crucial role that helps ensure customer satisfaction and efficient order fulfillment.

What does a remote order processing do?

A typical day in Remote Order Processing involves reviewing and entering customer orders into order management systems, verifying details for accuracy, and resolving any discrepancies through communication with customers or internal teams. You may also be responsible for updating order statuses, coordinating with warehouse or shipping departments, and addressing order-related inquiries via email or phone. While the work is generally independent, collaboration with sales, logistics, and customer service teams is common. Effective multitasking and time management are key, as you’ll often juggle several orders or requests at once. This role suits those who enjoy structured responsibilities and direct impact on customer satisfaction.

What are the key skills and qualifications needed to thrive in remote order processing?

To thrive in Remote Order Processing, strong attention to detail, organizational skills, and experience with order management or data entry are essential, often supported by a high school diploma or equivalent. Proficiency with common order processing platforms (such as SAP, Oracle, or Shopify), CRM tools, and basic spreadsheet software is typically required. Excellent communication skills, problem-solving ability, and reliability help set candidates apart in this remote environment. These skills and qualities ensure accurate, efficient order fulfillment, customer satisfaction, and seamless collaboration with internal teams.

What are popular job titles related to Remote Order Processing jobs in Oshawa, ON?

For Remote Order Processing jobs in Oshawa, ON, the most frequently searched job titles are:

What job categories do people searching Remote Order Processing jobs in Oshawa, ON look for?

The top searched job categories for Remote Order Processing jobs in Oshawa, ON are:

What cities near Oshawa, ON are hiring for Remote Order Processing jobs?

Cities near Oshawa, ON with the most Remote Order Processing job openings:

Remote Order Processing jobs near you

Customer Success Manager - Order tracking and Return app

CWILL

Toronto, ON • Remote

Full-time

Retirement, PTO

Posted 13 days ago

Job description

Role Type: Full-Time Work Location: Remote (Toronto, Canada)

Reports to: Head of Customer Success

Work Authorization: Candidates must have legal authorization to work in Canada at the time of hire. CWILL is not able to provide visa sponsorship at this time.

About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. We help merchants reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

www.cwill.com

The Role

  • CWILL is hiring a Customer Success Manager to own merchant relationships for two core post-purchase products: Order Tracking and Returns & Exchanges.
  • You will be the primary point of contact for a portfolio of eCommerce merchants using these tools — guiding them through onboarding, driving adoption, resolving issues, and making sure they're getting real business value. This is a hands-on, customer-facing role where you'll work closely with merchants, the CS Lead, and internal product and engineering teams.
  • The ideal candidate is customer-obsessed, comfortable discussing tracking workflows and returns flows with a merchant ops team, and thrives in a fast-moving startup where some processes are still being built.
Onboarding & Adoption
  • Guide new merchants through setup and configuration of CWILL's Order Tracking and Returns & Exchanges products
  • Help merchants understand and activate key features: branded tracking pages, carrier integrations, automated return rules, exchange flows, and refund policies
  • Identify early adoption risks and proactively help customers reach their first value milestone faster
  • Maintain onboarding checklists and enablement materials for common merchant segments
Account Management & Retention

Manage a portfolio of SMB and mid-market merchants as their main point of contact for both products

Monitor account health signals: tracking page engagement, return request volume, exchange rates, carrier success rates, and churn risk indicators

Run regular merchant check-ins focused on business outcomes — reduced WISMO tickets, improved return conversion, faster resolution times

Surface upsell and cross-sell opportunities, including plan upgrades and expansion to additional CWILL products

Support & Issue Resolution

  • Triage merchant issues related to tracking accuracy, carrier data delays, return portal errors, or exchange flow configuration — coordinating with engineering through to resolution
  • Identify recurring support themes and route them as structured product feedback
  • Maintain high standards for responsiveness, follow-through, and documentation
Insights & Collaboration
  • Capture merchant feedback, feature requests, and competitive insights from daily conversations
  • Share customer context with Product to inform roadmap priorities for both Order Tracking and Returns
  • Keep CRM records, account health notes, and lifecycle stages accurate and up to date

Requirements

What We're Looking For
  •  Bachelor's degree or equivalent practical experience.
  • 2–4 years in Customer Success, Account Management — ideally at a SaaS or shipping company
  • Comfortable reading API documentation and troubleshooting basic integration issues (you don't need to write code, but you should know what a webhook is)
  • Experience working with eCommerce, logistics, or shipping technology is a strong plus
  • Clear written and verbal communicator — able to translate technical issues for non-technical stakeholders and vice versa
  • Self-starter comfortable in a fast-moving startup where processes are still being built
  • Experience working with B2B SaaS customers; eCommerce, Shopify ecosystem, DTC, or order tracking software experience is a plus.
  • Comfortable using CRM and support tools such as HubSpot, Intercom, Zendesk, Gorgias, or similar platforms.
Nice to Haves

· Familiarity with post-purchase, returns, order tracking products

· Experience supporting SMB or founder-led eCommerce brands.

· Basic data skills in Excel, Google Sheets, or HubSpot reporting.

Benefits

Starting Pay: Canadian dollar 80-120K + Commission, depends on experiences, open to negotiation

401(k)

PTO

Paid Holidays

Insurance

CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds.