Middletown, IA · Remote
$14/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
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Middletown, IA · Remote
$14/hr
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...
Burlington, IA · On-site +1
$36K - $59K/yr
Activating remote controls. * Managing office supplies. * Tracking loaner stock hearing aid ... Processing ROES transactions (E.g. certifying and issuing hearing aids, entering orders and repairs)
Burlington, IA · On-site +1
$36K - $59K/yr
Activating remote controls. * Managing office supplies. * Tracking loaner stock hearing aid ... Processing ROES transactions (E.g. certifying and issuing hearing aids, entering orders and repairs)
$9.43 - $10.79
1% of jobs
$10.79 - $12.15
1% of jobs
$12.15 - $13.51
6% of jobs
$13.51 - $14.87
14% of jobs
$15.04 is the 25th percentile. Wages below this are outliers.
$14.87 - $16.22
21% of jobs
The median wage is $16.68 / hr.
$16.22 - $17.58
19% of jobs
$17.58 - $18.94
12% of jobs
$19.01 is the 75th percentile. Wages above this are outliers.
$18.94 - $20.30
11% of jobs
$20.30 - $21.66
6% of jobs
$21.66 - $23.02
5% of jobs
$23.02 - $24.38
3% of jobs
$9
$17
$24
A typical day in Remote Order Processing involves reviewing and entering customer orders into order management systems, verifying details for accuracy, and resolving any discrepancies through communication with customers or internal teams. You may also be responsible for updating order statuses, coordinating with warehouse or shipping departments, and addressing order-related inquiries via email or phone. While the work is generally independent, collaboration with sales, logistics, and customer service teams is common. Effective multitasking and time management are key, as you’ll often juggle several orders or requests at once. This role suits those who enjoy structured responsibilities and direct impact on customer satisfaction.
A Remote Order Processing job involves handling customer orders from a remote location. Responsibilities may include entering orders into a system, verifying order details, processing payments, and ensuring timely fulfillment. This role often requires strong attention to detail, good communication skills, and familiarity with order management software. Many businesses, such as e-commerce companies and retail suppliers, hire remote order processors to streamline operations. It is a crucial role that helps ensure customer satisfaction and efficient order fulfillment.
To thrive in Remote Order Processing, strong attention to detail, organizational skills, and experience with order management or data entry are essential, often supported by a high school diploma or equivalent. Proficiency with common order processing platforms (such as SAP, Oracle, or Shopify), CRM tools, and basic spreadsheet software is typically required. Excellent communication skills, problem-solving ability, and reliability help set candidates apart in this remote environment. These skills and qualities ensure accurate, efficient order fulfillment, customer satisfaction, and seamless collaboration with internal teams.
$14/hr
Full-time
Re-posted 28 days ago
Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Responsibilities
Key Responsibilities:
Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
