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Remote Operations Support Jobs in California (NOW HIRING)

mew

Remote Operations Technician - Biogas

Redding, CA · On-site +1

Position Description Maas Energy Works (MEW) is seeking a new Remote Operations Technician to support and maintain the ongoing operations of projects throughout the western United States. These ...

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Remote Operations Support information

What is a Remote Operations Support role?

A Remote Operations Support role involves assisting an organization’s operations from a remote location, often through digital communication tools. Responsibilities typically include monitoring workflows, troubleshooting issues, coordinating with on-site teams, and ensuring that business processes run smoothly. This role is essential for companies with distributed teams or those that operate across multiple locations. Strong organizational, communication, and problem-solving skills are important for success in this position. Remote Operations Support professionals help maintain efficiency and continuity of operations, even when physical presence is not possible.

What are the key skills and qualifications needed to thrive as a Remote Operations Support specialist, and why are they important?

To thrive as a Remote Operations Support specialist, you need strong organizational, problem-solving, and communication skills, often supported by experience in administrative or technical support roles. Familiarity with remote collaboration tools, ticketing systems, and platforms like Slack, Zoom, or Microsoft Teams is typically required. Proactivity, attention to detail, and the ability to manage time independently are essential soft skills for this position. These abilities ensure seamless remote operations, efficient issue resolution, and effective support for distributed teams.

What are some common challenges faced by Remote Operations Support professionals, and how can they be addressed?

Remote Operations Support professionals often encounter challenges such as coordinating across different time zones, maintaining effective communication with distributed teams, and managing multiple support requests simultaneously. To address these, it's important to establish clear protocols for communication, leverage collaboration tools like Slack or Microsoft Teams, and prioritize tasks using ticketing systems. Regular virtual check-ins and a structured workflow can help ensure alignment and efficient problem-solving, even when working remotely.

What is the difference between Remote Operations Support vs Remote Customer Service Representative?

AspectRemote Operations SupportRemote Customer Service Representative
Required CredentialsBasic technical skills, industry-specific knowledgeCommunication skills, customer service experience
Work EnvironmentSupport teams, technical platforms, internal systemsCustomer interaction, call centers, chat platforms
Employer & Industry UsageIT, logistics, manufacturing, tech companiesRetail, telecom, e-commerce, service industries
Common Search & ComparisonOften compared for support roles involving technical or operational tasksCompared for roles focused on customer interaction and service

Remote Operations Support and Remote Customer Service Representative roles differ mainly in their focus and skill requirements. Operations support emphasizes technical knowledge and internal process support, while customer service roles prioritize communication and customer interaction. Both are vital in remote work environments across various industries.

What are the most commonly searched types of Operations Support jobs in California? The most popular types of Operations Support jobs in California are:
What cities in California are hiring for Remote Operations Support jobs? Cities in California with the most Remote Operations Support job openings:

Remote Operations Technician - Biogas

mew

Redding, CA • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Position Title: Remote Operations Technician

Department: Operations 

Reports to:  Remote Operations Manager 

Compensation: Hourly, Commensurate to Skills and Experience 

Hours: 40-45 hours per week, Monday through Friday. The position includes some on-call hours during evenings and weekends. Ther will be some expected travel, average 2 trips per month, of which most will be day trips, with some overnights. Multi-night trips are rare, perhaps once every 2 months. 

Benefits

  • Two weeks paid vacation. 
  • Eight paid holidays per year. 
  • Two paid flexible holidays per year. 
  • ICHRA Health Insurance Reimbursement or Health Insurance Reimbursement. 
  • 100% Employer Paid Dental & Vision Insurance. 
  • 100% Employer Paid Life Insurance. 
  • Other benefits accrue over the first 3-24 months, including additional paid vacation, no-cost primary medical care membership, 401k, 401k matching, and quarterly profit sharing. 

Place of Work: Corporate Headquarters - 1730 South Street, Redding, CA 96001 

Company Overview

Maas Energy Works is the leading developer and operator of on-farm, waste-to-energy systems in the United States. The Company designs, develops, constructs, and operates biogas renewable energy generation systems, primarily on dairy farms. Our projects include anaerobic digesters, biogas-powered electric generation, and renewable natural gas upgrading. 

Position Description

Maas Energy Works (MEW) is seeking a new Remote Operations Technician to support and maintain the ongoing operations of projects throughout the western United States. These facilities are located on host dairy farms, where an anaerobic digester produces renewable biomethane gas which is processed on site and then either used to power lean burn piston electric power generators or is delivered into a private natural gas pipeline network operated by the company. Our operations team is split into office staff (this position) and field staff that work on the job sites.

Office staff’s close coordination with company field staff ensures high quality outcomes for operations and good relationships with partners, and overall accountability. The role of the office staff is to remotely monitor and troubleshoot electrical generation equipment, biogas cleanup facilities, and biogas pipelines, including order parts and materials.  A high degree of organization and systems awareness will be required for this position. Many skills can be learned on the job from existing experts, and the job has an opportunity for advancement.  

Responsibilities

  • Remotely monitor and troubleshoot issues at assigned digester facilities and cleanup plants 
  • Communicate regularly with Field Ops Manager and on-site operators to ensure proper operation and maintenance of equipment 
  • Travel to digester sites and cleanup facilities once per month 
  • Be an avid learner, and support ROM in the monthly operations reports 
  • Requires extensive communication via email, text, phone 

Qualifications & Skills

  • Must be proficient in English. 
  • Strong written and verbal communication skills 
  • Mechanical equipment knowledge 
  • Able to learn customized applications such as MaintainX, TeamViewer, Intelimonitor, and various SCADA equipment. 
  • Self-motivated 
  • Able to quickly learn extensive industry specific skills and methods. 
  • General understanding of internal combustion engines is preferred but not required 
  • Additional proficiency in Spanish is helpful but not required 
  • Must possess valid US driver's license 

Other Duties: 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

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