Remote Online Content Moderator Jobs in Decatur, GA

This position sits within our Training & Presales division, which is responsible for external client training, advanced sales/product demonstrations, internal product training, and ongoing support/partnerships with internal stakeholders for the Takeoff Quotesoft Platform (HVAC).

The Opportunity

The most important thing you will do at ConstructConnect is to find ways to "delight the customer", with outrageous, passionate customer service and support.  On the Training & PreSales Team, we do this by guiding our customers through all the stages of adopting new technology including the initial consideration, the implementation, and the ongoing support of their new software.

What You'll Be Doing

• TRAINING - Provide scheduled QuoteSoft product training sessions to new and existing HVAC customers in both classroom and online training environments. As our products evolve, be able to update curriculum and documentation. Document training path of our clients in CRM. Responsible for being a subject matter expert on QuoteSoft Duct or Pipe, BIM Connect, Plasma Connect, Rep, FabShop or SheetMetal, and can transfer detailed product usability knowledge to both customers and prospects
• PRESALES SUPPORT - Support the Sales Team by sharing expertise and specialized, custom demonstrations of our software solutions
• TICKET QUEUE - Share in team responsibility for resolving inbound QuoteSoft product user requests for HVAC Estimator Assistance
• ON-GOING EDUCATION - Maintain an expertise on each of our ever-evolving software products as well as the industry they serve
• INTERNAL TRAINING - Occasional training of internal team for the purposes of onboarding and increasing product and industry expertise
• PRODUCT MANAGEMENT SUPPORT - Occasionally provide consultative support to Product Management Team as directed by management.
• MARKETING TEAM SUPPORT - Occasionally support Marketing efforts with our presence trade shows, hosting prospect webinars, review of white papers, or by producing written content
• ONLINE RESOURCING - Occasional support of Documentation and Media Design team members in reviewing content for user guides and training media
• TRAVEL - Occasional travel may be required for Custom Client Training, Regional Classroom Training, Trade Shows, and Association Conferences.
• MISC - Extended hours of sitting, standing, and speaking required
• This job description in no way implies that the duties listed here are the only ones that team members can be required to perform

What You Bring to the Team

• Experience in delivering both classroom and online training (to both groups and individuals). Must present a professional, clear, and engaging approach.
• Excellent verbal, interpersonal and written communication skills
• Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions (Head's up. There will be math.)
• Ability to work closely and efficiently with a team of training professionals
• Ability to multi-task in a fast-paced environment
• Organization and efficiency in time and task management
• Outstanding professionalism in providing a world-class training experience
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to work with all levels of internal staff, as well as outside clients and vendors
• Creative, innovative disposition
• General proficiency in the use of most common business software, i.e., Office 365, Zoom, Salesforce, etc.
• Experience using digital takeoff and estimating products such as On-Screen Takeoff, Quick Bid, Digital Production Control, ConstructConnect Takeoff, PlanSwift, and Quotesoft.
• HVAC industry experience
• Degree or experience in construction science, estimating, or project management 
• Experience in general contracting, commercial, residential, or non-drywall subcontracting
• Accomplished public speaking skills
• Experience with Camtasia a plus

Physical Demands and Work Environment:

• The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes. 

• Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace. 

• Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence every Tuesday and Wednesday each week. 

• All team members must reside and perform their work within the United States. 

E-Verify Statement 

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security. 

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