Regional remote Customer Service Representatives Provo, Utah-based CSR and quoting teams Outbound ... Experience with CRM and ERP systems preferred (Salesforce, Odoo, Infor, or similar platforms)
Regional remote Customer Service Representatives Provo, Utah-based CSR and quoting teams Outbound ... Experience with CRM and ERP systems preferred (Salesforce, Odoo, Infor, or similar platforms)
Remote Odoo information
What are some common challenges faced by remote Odoo developers and how can they be managed?
Remote Odoo developers often face challenges such as coordinating with distributed teams across different time zones, ensuring clear communication on project requirements, and managing version control with collaborative codebases. To address these, it's important to establish regular check-ins via video or chat, use collaborative project management tools like Jira or Trello, and follow best practices for Git repositories. Proactively seeking feedback and documenting solutions also helps maintain team alignment and smooth project workflows.
What are the key skills and qualifications needed to thrive as a remote Odoo developer?
To thrive as a Remote Odoo Developer, you need strong proficiency in Python programming, a solid understanding of business processes, and experience with the Odoo ERP platform. Familiarity with PostgreSQL, Odoo modules, Git version control, and relevant Odoo certifications are highly valued. Effective communication, problem-solving, and self-motivation are crucial soft skills for collaborating with remote teams and clients. These skills ensure efficient customization, integration, and support of Odoo solutions while maintaining productivity in a remote work environment.
What is a remote Odoo developer?
A Remote Odoo Developer is a software professional who specializes in developing, customizing, and maintaining Odoo ERP (Enterprise Resource Planning) systems while working remotely. Their role includes configuring Odoo modules, integrating third-party applications, and providing technical support to businesses using Odoo. These developers collaborate with clients and teams via digital communication tools, allowing them to work from any location. Remote Odoo Developers are skilled in Python, JavaScript, and have a strong understanding of business processes to tailor Odoo to specific organizational needs.
What is the difference between Remote Odoo vs Remote Odoo Developer?
| Aspect | Remote Odoo | Remote Odoo Developer |
|---|---|---|
| Credentials | Typically requires Odoo certifications or ERP knowledge | Requires Odoo certifications, programming skills, and ERP experience |
| Work Environment | Remote, often in consulting or support roles | Remote, focused on development and customization tasks |
| Industry Usage | Used across industries for ERP implementation and support | Primarily in software development, ERP customization |
| Search & Comparison Intent | Looking for general ERP or Odoo-related roles | Seeking technical development roles within Odoo projects |
Remote Odoo roles encompass a broad range of positions including support, implementation, and consulting, while Remote Odoo Developers focus specifically on coding, customizing, and developing Odoo modules. Both roles require ERP knowledge, but developers need programming skills, making the latter more technical.
What are the most commonly searched types of Odoo jobs in Georgia? The most popular types of Odoo jobs in Georgia are:
What are popular job titles related to Remote Odoo jobs in Georgia? For Remote Odoo jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Odoo jobs in Georgia look for? The top searched job categories for Remote Odoo jobs in Georgia are:
What cities in Georgia are hiring for Remote Odoo jobs? Cities in Georgia with the most Remote Odoo job openings:
Other
Re-posted 12 days ago
Job description
Description
Position Overview
Fencing Supply Group is seeking a strategic, process-driven, and people-focused Manager of Customer Experience to lead the evolution of our customer support organization. This role will be responsible for developing scalable customer service processes, improving operational execution, and creating a best-in-class customer experience across all touchpoints.
The ideal candidate is both a strategic thinker and hands-on leader who thrives in a fast-paced distribution environment. This individual will lead a multi-function support organization that includes:
Regional remote Customer Service Representatives
Provo, Utah-based CSR and quoting teams
Outbound quote follow-up and customer engagement specialists
This leader will play a critical role in aligning customer service, sales, operations, and branch teams while driving accountability, process improvement, communication standards, and KPI performance across the organization.
Key Responsibilities
Strategic Leadership & Process Improvement
- Develop and execute a scalable customer experience strategy aligned with FSG's growth objectives and operational priorities.
- Lead process improvement initiatives focused on quote turnaround time, order accuracy, communication standards, service consistency, and overall customer satisfaction.
- Evaluate existing workflows and implement standardized SOPs, tools, and accountability measures across customer support functions.
- Drive organizational change management initiatives that improve efficiency, responsiveness, and customer outcomes.
- Identify opportunities to leverage technology, CRM systems, automation, and reporting tools to improve team effectiveness and visibility.
Team Leadership & Organizational Development
- Lead, mentor, and develop a geographically dispersed customer support organization, including remote regional support personnel and the Provo-based CSR team.
- Build a high-performance culture centered around accountability, responsiveness, collaboration, and customer advocacy.
- Establish clear roles, responsibilities, KPI expectations, and performance management processes for all team members.
- Recruit, train, and develop talent to support future organizational growth.
- Create career development paths and succession planning within the customer experience organization.
Customer Journey & Service Excellence
- Analyze the customer journey from lead intake and quoting through order fulfillment and post-sale support.
- Identify customer pain points and operational gaps, then implement solutions that improve the overall customer experience.
- Ensure customers, branches, and sales teams receive timely, professional, and proactive communication throughout the sales and fulfillment process.
- Partner with leadership to improve quote follow-up processes and conversion performance
KPI Management & Data-Driven Execution
Develop and manage KPIs and reporting dashboards related to:
- Quote turnaround times
- Quote conversion rates
- Customer response times
- Order accuracy
- Customer satisfaction
- Team productivity and service levels
- Utilize data and analytics to identify trends, measure performance, and drive continuous improvement initiatives.
- Provide regular operational and customer experience reporting to senior leadership.
Cross-Functional Collaboration
- Partner closely with Sales, Operations, Marketing, Product Management, and Branch Leadership to ensure alignment and execution consistency.
- Serve as a key liaison between customer service operations and field sales teams to improve communication and customer outcomes.
- Advocate for the customer perspective in organizational planning and decision-making
Requirements
Qualifications
- 5+ years of leadership experience in customer service, customer experience, operations, or related business functions.
- Proven success leading process improvement and organizational change initiatives.
- Experience managing remote teams and multi-site customer support organizations.
- Strong operational mindset with the ability to build scalable processes and drive accountability.
- Excellent leadership, communication, coaching, and interpersonal skills.
- Strong analytical and problem-solving capabilities with a data-driven management style.
- Experience with CRM and ERP systems preferred (Salesforce, Odoo, Infor, or similar platforms).
- Experience in building materials, distribution, manufacturing, or contractor-focused industries strongly preferred.
What Success Looks Like
- Faster and more consistent quote turnaround times
- Improved quote-to-order conversion rates
- Increased customer satisfaction and responsiveness
- Standardized processes and communication across all regions
- Stronger collaboration between branches, sales, and customer support teams
- A scalable customer experience organization capable of supporting aggressive national growth
- Seniority Level Mid-Senior level
- Industry
- Parts Distribution
- Employment Type Full-time
- Job Functions
- Customer Service
- Skills
- Customer Support
- Customer Experience
- Customer Relationship Management (CRM)
- Service Operations
- Sales
- Customer Engagement
- Coaching
- Multi-Site