Remote Observability Jobs in Gig Harbor, WA (NOW HIRING)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This position is fully remote and can be performed from any location within the United States. The role requires reliable internet connection and the ability to work independently in a remote environment.

Join the Splunk Observability Cloud team as we build AI agents that help engineering and operations teams detect problems, investigate root causes, and safely remediate issues across complex cloud environments. Work within a collaborative, cross-functional group of product managers, engineers, designers, researchers, and go-to-market partners focused on making production operations more reliable. Connect the team's AI-agent experiences to Splunk's broader mission of helping customers maintain secure and resilient digital systems. Thrive in a fast-moving, experimental environment that values customer insight, technical curiosity, thoughtful risk management, and measurable outcomes. Help shape an emerging product area with the potential to transform how teams understand and resolve operational issues.

• Lead the strategy and roadmap for AI agents spanning detection, troubleshooting, and remediation.
• Set 12-18-month goals, milestones, and success measures aligned with customer and business needs.
• Discover high-value problems through customer interviews, product data, field feedback, market research, and competitive analysis.
• Prototype concepts with tools such as Codex, Claude, and similar AI development platforms to test workflows, gather feedback, and accelerate product decisions.
• Define requirements and evaluation methods for agent accuracy, reliability, explainability, safety, and user trust.
• Prioritize new capabilities, platform investments, customer requests, technical debt, and quality improvements.
• Partner with engineering and design from discovery through delivery, then measure adoption and refine the product.
• Represent the product with customers, advisory councils, internal teams, and company leaders.

• Bachelor's degree with 8 years of related experience, master's degree with 6 years of related experience, PhD with 3 years of related experience, or equivalent practical experience.
• Experience managing technically complex products in one or more of the following areas: enterprise software, cloud computing, data platforms, infrastructure, observability, or artificial intelligence.
• Experience defining product strategy, roadmaps, requirements, milestones, and measurable success criteria for software products.
• Experience conducting customer research and using qualitative and quantitative evidence to prioritize product opportunities.
• Experience partnering with engineering and design teams throughout product discovery, development, launch, adoption, and improvement.

• Experience building or managing AI-powered, generative AI, or agentic products.
• Working knowledge of observability, Kubernetes, microservices, distributed systems, and DevOps or site reliability engineering practices.
• Familiarity with metrics, logs, traces, alerts, incident response, root-cause analysis, and production operations.
• Experience using AI-assisted development tools, such as Codex or Claude, to create prototypes, demonstrations, or proofs of concept.
• Ability to evaluate technical trade-offs, align cross-functional teams around measurable outcomes, and represent products with customers, advisory councils, internal stakeholders, and senior leaders.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.