Remote Observability Engineer Jobs in Redmond, WA

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

At Docusign, documents are at the center of everything we do. The Document Management team owns how documents work across Docusign; how they are stored, processed, protected, and managed throughout their lifecycle, at global scale. We are hiring a Software Engineer in Seattle to help us take that on. This is a role for someone who wants hard, high-impact problems: Tier-0 services that many products depend on, large and growing data volumes, and the opportunity to shape how we bring AI-native approaches to documents. You will own ambiguous problems end to end and see your work make a difference quickly.

This position is an individual contributor role reporting to the Sr. Manager, Engineering.

Responsibility

• Design, build, and operate backend services that power documents at Docusign at global scale

• Own features end to end, design, implementation, deployment, and operations

• Contribute to the reliability, performance, and security of Tier-0 services that other teams depend on

• Apply AI-native development practices in how you build, and help build AI-powered capabilities on top of our documents

• Participate in design and code reviews with a focus on resilience and graceful failure, not just functionality

• Troubleshoot and resolve issues across environments, and improve alerting, dashboards, and operational runbooks

• Collaborate across teams and help raise the engineering bar

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor's degree in Computer Science or a related field, or equivalent practical experience

• 5+ years of professional software engineering experience building and operating production backend services

• Experience developing microservices with C#

• Experience operating high-availability services where uptime, security, and correctness are non-negotiable

• Experience with large-scale, distributed systems

• Experience owning and solving complex problems end-to-end

Preferred

• Experience operating Tier-0 or mission-critical services at large, global scale

• AI-native development experience - using AI tools in your day-to-day workflow and/or building AI-powered product features

• Experience with cloud platforms (Azure), microservices, and REST API design

• Experience with high data volumes, storage systems, or content/document processing

• Experience with observability tooling, CI/CD pipelines, and on-call operations

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington: $146,400.00 - $206,775.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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