Remote Observability Engineer Jobs in Camden, NJ

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

Due to our continued growth, we are hiring for a Head of Engineering to join PracticeMatch, an M3 company.

About the Business Unit:

PracticeMatch is the industry leader in providing practicing physician and resident/fellow data and services to in-house physician staffing professionals and offers a continuum of services designed to provide a clear competitive hiring advantage to health organizations.

As the physician recruiting industry evolves, PracticeMatch continues to innovate with new solutions for physician sourcing, developing sourcing solutions enhanced with the power of PracticeMatch databases. With an in-house staff of experts, telemarketing, email marketing, and direct marketing, PracticeMatch offers healthcare sourcing solutions and customer service unsurpassed in the industry.

Technology Strategy and Transformation

• Define and execute a multi-year technology roadmap that systematically modernizes PracticeMatch's legacy platform, prioritizing migrations and rewrites based on business value, risk, and continuity.
• Partner with product and business leadership to align engineering priorities with PracticeMatch's competitive strategy and customer outcomes.
• Establish a pragmatic, phased approach to system transformation — maintaining product stability and customer commitments while executing toward a modern, maintainable architecture.
• Evaluate and recommend modern technology choices (languages, frameworks, cloud infrastructure, data platforms) that position PracticeMatch for long-term scalability.
• Champion the responsible adoption of agentic AI across the engineering lifecycle — from planning, design, and development through testing, deployment, and production operations — ensuring engineers build the review discipline and repository context that make AI-assisted work reliable.

Engineering Leadership and Team Development

• Lead, manage, and develop the PracticeMatch engineering team, including direct and indirect reports across software engineering and QA functions.
• Build and sustain a culture of engineering excellence: clear standards for code quality, security, documentation, peer review, and test automation.
• Attract, recruit, and retain strong engineering talent; build career paths and development plans that grow engineers at every level.
• Conduct regular performance conversations; provide direct, constructive feedback; and address performance issues promptly and fairly in partnership with HR.
• Foster psychological safety and a team environment where engineers can raise concerns, propose improvements, and learn from failure.

Engineering Execution and Delivery

• Own engineering delivery — ensuring that projects are scoped well, executed reliably, and completed to a standard of quality the team can stand behind.
• Maintain and improve the engineering systems — CI/CD pipelines, automated testing, deployment infrastructure, quality gates, and observability — that allow the team to ship confidently.
• Troubleshoot complex production incidents; drive root cause analysis and durable fixes.
• Implement and refine the repository context, conventions, and executable plans that support effective agentic coding with tools such as Claude Code and Codex.
• Identify engineering work that can move to AI-assisted or automated workflows, keeping human review in place where it protects quality, accuracy, and compliance.

Cross-Functional Partnership and Communication

• Serve as the primary technology partner to PracticeMatch's business and product leadership, translating technical considerations into business terms and business priorities into engineering plans.
• Collaborate with M3 USA's broader technology leadership and other business unit CTOs on shared infrastructure, platforms, and standards.
• Communicate architecture decisions, transformation progress, and engineering health clearly to senior leadership, including the M3 USA CEO and CHRO.
• Partner with HR on workforce planning, organizational design, compensation benchmarking, and talent strategy for the engineering team.

• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent experience.
• Active engagement with M3 USA's AI training and upskilling programs; demonstrated adoption of agentic coding tools.
• 12+ years of progressive software engineering experience, including significant time in a hands-on technical role.
• 5+ years of engineering leadership experience, including direct management of engineering teams.
• Demonstrated experience leading legacy system modernization or technology platform migration efforts.
• Experience in a SaaS, data, or platform product environment; healthcare technology or physician recruiting industry experience a plus.
• Expert-level understanding of web application architecture.
• Strong working knowledge of modern web technologies (React or equivalent front-end frameworks, RESTful APIs, cloud infrastructure, containerization).
• Experience designing and operating CI/CD pipelines, automated test frameworks, and observability systems.
• Practical knowledge of application security, data privacy, and compliance requirements in web products.
• Working knowledge of agentic coding tools (Claude Code, Codex, or equivalents) and the techniques — repository context, quality gates, review discipline — that make them reliable in production engineering.
• Proven ability to recruit, manage, and develop engineering talent at multiple levels.
• Strong written and verbal communication; able to present technical information to executive, business, and engineering audiences.
• Familiarity with the physician recruiting or healthcare data domain is an advantage.

Benefits:

A career opportunity with M3USA offers competitive wages, and benefits such as:

• Health and Dental
• Life, Accident and Disability Insurance
• Prescription Plan
• Flexible Spending Account
• 401k Plan and Match
• Paid Holidays and Vacation
• Sick Days and Personal Day

*M3 reserves the right to change this job description to meet the business needs of the organization

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