I have an opportunity for a "Genesys Cloud - 100% REMOTE" and I am looking for a candidate who can join Immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it.
Position : Genesys Cloud - Google Contact Center
Location : Alpharetta GA - Remote
Duration : 6 to 12 Months Contract
Minimum Qualifications:
1. Good knowledge of the Google Contact Center AI solution
2. Bachelors / Masters in Computer Science / Mathematics or equivalent practical experience (at least 4-5 years)
3. Experience in Machine Learning Tools and Algorithms like TensorFlow, AI, DL or NLP
4. Excellent command over spoken, written and business communication skills
5. Should have undergone Google's Cloud Fundamentals: Core Infrastructure Course
Job Requirements:
1. Can configure, setup, administer and customize the CCAI solution per custom requirements
2. Experience in delivering complex AI (or) DA projects
3. Experience coding using one or more languages such as Python, Scala, Java, Go, combined with DataStructures, algorithms and software design
4. Experience in DL frameworks such as TensorFlow, PyTorch, XGBoost, (or other)
5. Knowledge of data flow and dialog flow in CCAI applications
6. Deep knowledge of how NLU (natural language understanding) is used to implement Dialogflow conversations
7. Implementation of chat virtual agent
8. Implementation of voice virtual agent
9. Integrating agents with third-party applications, data sources, API, etc
10. Deep knowledge of options for storing parameters and fulfilling user requests
11. Knowledge of taking actions with fulfillment
12. Testing and Logging
13. Knowledge of how to draw insights from recordings
14. Environment Management
15. Identification and implementation of best practices for the design and deployment of virtual agents
16. Identify key aspects, such as security and compliance in the context of contact centers
17. Knowledge of methods of compliance with Federal Regulations
Miscellaneous Requirements - Good to have:
1. Knowledge of multiple CRM systems and integrating CCAI with other third-party CRM systems
2. Knowledge of application migration and data migration from traditional (or legacy) systems to the Cloud
3. Workflow based implementation and understanding of multiple business domains or processes
Regards,
Alex . K
NAVTECH INC
P : (224) 348-1340 E : Alex@navtechusa.com
1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008
www.Navtechusa.com E-Verified Company.