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Our Mission  We are on a mission to tackle America\'s metabolic health crisis by educating the public on its challenges and offering safe, science-backed treatments. With over 80 million Americans affected and $600 billion in annual medical costs attributed to metabolic disorders, we provide accessible solutions that empower people to improve their health and maintain lasting results. Our goal is simple: transform lives through education and effective, outcomes-driven care.

About the Role  Eden Health is hiring a Pharmacy Supply Chain Manager to join the Telehealth Operations team. This role sits at the intersection of pharmacy partner development, supply chain economics, and fulfillment operations. You will own Eden\'s pharmacy partner network end to end: sourcing and negotiating new relationships, driving down COGs, ensuring we have redundant coverage for every drug in every state we operate in, and making sure our fulfillment SLAs hold as we scale.

This is a hands-on role. You\'ll negotiate directly with 503A and 503B pharmacies, build the systems and automation that give us real-time visibility into fulfillment and cost, and partner closely with our internal ops, data, and tech teams to close gaps before they become member-facing issues. You\'ll also serve as the primary liaison between Eden\'s internal functions (clinical ops, member communications, finance, tech) and our external pharmacy and EMR partners.

Why This Role Exists As Eden\'s telehealth business scales, so does the complexity and financial weight of our pharmacy supply chain. We work with multiple 503A and 503B partners across different product lines, each with their own pricing, regulatory requirements, and fulfillment workflows. Today we have single points of failure on several drugs and states, limited visibility into daily cost movement, and invoice review that still runs on manual spot-checks.

We need a dedicated owner who can build redundancy into the network, negotiate better economics, and stand up the systems that let leadership run this function with confidence.   Your Responsibilities   Partner Sourcing, Development & Negotiation Own the full lifecycle of pharmacy partner relationships — from sourcing to contract to ongoing performance. \tIdentify, evaluate, and onboard new 503A and 503B pharmacy partners to expand Eden\'s fulfillment network \tLead commercial negotiations on pricing, rebates, minimum volumes, SLAs, and contract terms \tBuild and maintain a pipeline of backup partners so Eden is never dependent on a single supplier for any drug or state \tServe as Eden\'s primary day-to-day relationship owner across all pharmacy partners, including quarterly business reviews COGs & Financial Performance Drive measurable improvement in Eden\'s cost of goods sold across every SKU and partner.

\tOwn end-to-end COGs reporting: pricing validation, SKU mapping, margin analysis, and variance tracking \tNegotiate lower unit costs, volume tiers, and preferred pricing across the partner network \tAnalyze partner mix and routing to shift volume toward the lowest-cost qualified supplier without compromising SLAs \tPartner with Finance to reconcile pricing discrepancies and close margin leakage Network Redundancy Across Drugs and States Ensure Eden has a qualified backup for every drug in every state. \tMaintain a live coverage matrix of drug × state × pharmacy partner, with primary and secondary fulfillment paths \tIdentify single points of failure and close them through new partner onboarding or contract expansion \tCoordinate with Legal, Clinical, and Regulatory on licensing, BUD requirements, and state-by-state compliance \tStress-test the network on a regular cadence and run tabletop exercises for partner outage scenarios Fulfillment SLAs & Ops Partnership Partner with the Ops team to own fulfillment performance end to end. \tDefine and operationalize fulfillment SLAs (fill rate, on-time ship, turnaround time) with each partner \tWork with Ops to investigate and resolve SLA misses, with clear root-cause and corrective action \tEscalate systemic issues (routing failures, platform bugs, fulfillment delays) and drive them to resolution \tLead partner onboarding for new SKUs, hubs, and product launches alongside Ops Systems, Process & Automation Build the infrastructure that lets Eden run this function without manual spreadsheets and end-of-month surprises.

\tDevelop systems, processes, and automation to monitor fulfillment SLAs in near real time \tStand up daily cost tracking by pharmacy, by SKU, and by state, with alerting on unexpected variance \tOwn the invoice review and approval process: build controls that catch pricing errors, duplicate charges, and off-contract billing before payment \tDocument SOPs and failure-mode playbooks so partner issues are handled consistently and don\'t require executive escalation Data & Tech Partnership Work with Eden\'s data and tech teams to turn the supply chain into a measurable, automated system. \tPartner with Data to build dashboards and pipelines for fulfillment SLAs, COGs, partner performance, and invoice reconciliation \tPartner with Tech to improve order routing logic, EMR integrations, and automated handoffs between Eden and pharmacy partners \tTranslate operational pain points into clear requirements and prioritized work for Data and Tech \tCo-own the data model for pharmacy operations so every KPI has a single source of truth Success Metrics Success in this role is measured by both operational excellence and financial performance: \tNetwork Redundancy: great than or equal to 2 qualified pharmacy partners for every active drug × state combination \tFill Rate: greater than or equal to 98% across all pharmacy partners \tOn-Time Fulfillment: greater than or equal to 98% against defined SLAs \tCOGs: measurable year-over-year reduction in cost per unit across the top SKUs \tInvoice Accuracy: greater than or equal to 99% of invoices approved without manual correction \tCapacity: fulfillment network can absorb planned growth without SLA degradation  Qualifications  What You Bring to Eden  Required \t3-6 years of experience in supply chain, pharmacy operations, procurement, or a related field \tDemonstrated experience sourcing vendors and negotiating commercial terms (pricing, SLAs, contracts) \tStrong analytical skills — comfortable building reports, tracking KPIs, and using data to drive decisions and negotiations \tExperience owning external partner or vendor relationships in an operational capacity \tProficiency with spreadsheets and basic data tools (Google Sheets, Excel, or similar) \tProcess architecture: experience documenting SOPs and building failure-mode playbooks that reduce executive escalations \tCross-functional coordination: able to translate operational bottlenecks into clear requirements for Legal, Finance, Data, and Tech \tClarity and professionalism: represents Eden with external partners credibly and holds vendors to our standards for quality and speed \tBias for action: prefers building a repeatable process over a manual workaround, and consistently looks for ways to automate Preferred Experience \tDirect experience managing 503A and 503B pharmacy partners, including BUD tracking and regulated fulfillment \tProven ability to own COGs reporting, map complex SKU data, and use BI tools for margin and capacity analysis \tFamiliarity with BI tools (Omni, Looker, Tableau, or similar) \tExperience with pharmacy management or order routing platforms \tBackground in telehealth, digital health, or DTC healthcare \tSQL or other data querying experience What Success Looks Like First 30 Days \tUnderstand Eden\'s pharmacy partner landscape, product lines, and order routing setup \tMap current drug × state coverage and flag any single points of failure \tReview existing COGs data and identify gaps in pricing and SKU mapping \tBegin taking ownership of day-to-day partner communication First 90 Days \tOwn the day-to-day relationship for all active pharmacy partners \tDeliver a complete, accurate COGs report with all active SKUs mapped and a prioritized list of negotiation targets \tStand up daily cost tracking by pharmacy and a first-pass SLA monitoring dashboard with Data and Tech \tDocument SOPs for the three most common operational failure modes \tClose at least one redundancy gap through partner expansion or onboarding First 6 Months \tEvery active drug × state combination has a qualified backup pharmacy partner \tLive dashboards for fulfillment SLAs, daily COGs, and invoice status used by leadership in weekly reviews \tAutomated invoice review and approval workflow catching pricing errors before payment \tMeasurable COGs improvement on the top SKUs through renegotiation or partner mix shift \tAt least one new pharmacy partner or product launch delivered end to end Compensation & Benefits Compensation details to be confirmed by HR. Eden Health offers a competitive salary, equity, comprehensive health benefits, and a remote-first work environment.

  Housekeeping Eden is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Eden brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.  Compensation at Eden will be determined by skills, experience, and geographic location.

Eden has identified the expected annual base salary range for this role: $75-$90k At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal  we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.  California Consumer Privacy Act Notice