ZipRecruiter

Log In

2

Remote Msp System Administrator Jobs in Tennessee

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year Description As a Customer Experience (CX) Systems Administrator , you will serve as the technical ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... ServiceNow Certified System Administrator (CSA) certification or demonstrated progress toward ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... ServiceNow Certified System Administrator (CSA) certification or demonstrated progress toward ...

ITR

Kubernetes Platform Systems Engineer

Oak Ridge, TN · On-site +1

This position can be remote, but it'd require you to come on-site twice a year. * Must be eligible ... Systems Administrator/Systems Engineer * Bachelor's degree or an equivalent combination of ...

next page

Showing results 1-20

All JobsMsp System Administrator JobsRemote Msp System Administrator JobsRemote Msp System Administrator Jobs in Tennessee

Remote Msp System Administrator information

What is a Remote MSP System Administrator?

A Remote MSP (Managed Service Provider) System Administrator is an IT professional who manages, monitors, and maintains the technology infrastructure of clients from a remote location. They handle tasks such as server administration, software updates, network security, and technical support, all through remote tools and platforms. Working for an MSP means supporting multiple clients, often simultaneously, and ensuring their systems remain secure, stable, and efficient. This role requires strong problem-solving skills and familiarity with a variety of IT environments.

What are the key skills and qualifications needed to thrive as a Remote MSP System Administrator?

To thrive as a Remote MSP System Administrator, you need strong expertise in network management, server administration, cybersecurity, and a solid understanding of Windows and Linux environments, often supported by certifications like CompTIA A+, Network+, or Microsoft certifications. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and backup solutions is typically required. Excellent problem-solving abilities, clear communication, and the ability to work independently are critical soft skills in this remote role. These skills ensure efficient client support, secure network operations, and effective incident resolution across diverse client environments.

What are some common challenges faced by Remote MSP System Administrators, and how can they be effectively managed?

Remote MSP System Administrators often encounter challenges such as managing multiple client environments, troubleshooting issues without onsite access, and balancing urgent support tickets across various time zones. To effectively manage these challenges, strong organizational skills, clear communication, and robust remote monitoring tools are essential. Proactively documenting procedures, maintaining regular client updates, and leveraging automation can also help streamline workflows and reduce response times.

What is the difference between Remote Msp System Administrator vs Remote Msp Network Technician?

AspectRemote Msp System AdministratorRemote Msp Network Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, remote support, client sitesNetwork infrastructure, troubleshooting, remote and on-site
Employer & Industry UsageIT service providers, MSPs, tech support firmsNetwork service providers, MSPs, enterprise IT teams

The Remote Msp System Administrator and Remote Msp Network Technician roles share many certifications and work environments, often within MSPs and IT service firms. While the System Administrator focuses on overall system management, server administration, and user support, the Network Technician specializes in network infrastructure, troubleshooting, and connectivity issues. Both roles are essential in MSP operations, but their core responsibilities differ, with the System Administrator overseeing broader IT systems and the Network Technician concentrating on network-specific tasks.

What are the most commonly searched types of Msp System Administrator jobs in Tennessee?

The most popular types of Msp System Administrator jobs in Tennessee are:

What are popular job titles related to Remote Msp System Administrator jobs in Tennessee?

For Remote Msp System Administrator jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Msp System Administrator jobs in Tennessee look for?

The top searched job categories for Remote Msp System Administrator jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Msp System Administrator jobs?

Cities in Tennessee with the most Remote Msp System Administrator job openings:

Remote Msp System Administrator jobs near you

CX Systems Administrator

Nashville, TN • On-site, Remote

Tithely
Software Development • 51 - 200 employees
Learn more about Tithelyexternal

$65K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

CX Systems Administrator
Department: Customer Experience
Employment Type: Full Time
Location: Remote - USA
Reporting To: Director of Customer Operations
Compensation: $65,000 - $80,000 / year
Description
As a Customer Experience (CX) Systems Administrator, you will serve as the technical backbone of Tithely's customer experience engine by leading the administration, configuration, and optimization of our core CX technology stack. In this role, you will architect scalable workflows, maintain data integrity across platforms, and build the automation logic that powers our AI and workforce management tools, ensuring our teams can efficiently support churches around the world.
Primary Responsibilities of the Role
System Administration & Integration Management
  • Serve as the full technical owner of Zendesk (triggers, macros, routing logic), Community Software, and associated CX tools.
  • Manage data mapping, sync logic, and technical integrations between core platforms, including HubSpot, Zendesk, and ChurnZero.
  • Build and maintain complex automated workflows, nested triggers, and custom fields across all internal and external CX systems.
  • Configure feedback mechanisms via Simplesat and manage automated retention/cancellation workflows in ProsperStack.

Internal Tooling, Workforce & AI Support
  • Administer workforce management platforms (Assembled) and deploy, tune, and optimize AI Agents to improve operational efficiency.
  • Provide technical maintenance for specialized applications, including the Customer Context App, text validation tools, and Trucentive.
  • Serve as the primary technical escalation point for internal team members experiencing issues within the CX technology stack.

Data Governance & Vendor Management
  • Conduct regular system audits to eliminate redundant tags, repair broken automations, and manage user security and permission settings.
  • Interface directly with software vendors to resolve technical issues and evaluate new features that enhance team capabilities.
  • Execute CX operations and technical initiatives to support the scaling needs of the broader Customer Experience department.

Qualifications
A Successful Candidate Will:
  • Optimize Work Processes: Know the most effective and efficient processes to get things done, focusing on continuous improvement and managing systems at scale.
  • Cultivate Innovation: Introduce new, practical ideas and approaches to solve complex operational challenges.
  • Drive Results: Persist in accomplishing key objectives despite setbacks, maintaining high standards for system reliability and operational uptime.
  • Be Resourceful: Effectively deploy tools, technology, and internal processes to solve problems and support cross-functional teams.
  • Have a Strategic Mindset: See ahead to future technical requirements and translate operational needs into scalable automation logic.

Required Technical Qualifications:
  • 3+ years of technical administration experience within SaaS environment.
  • Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations.
  • Strong logical reasoning skills with experience mapping out complex, conditional processes (If/Then logic) prior to build.
  • Solid understanding of SaaS integration methods, including webhooks, APIs, and middleware tools (e.g., Zapier, Workato).
  • Meticulous attention to detail and a track record of rigorous workflow testing prior to deployment.

Preferred Technical Qualifications:
  • Hands-on experience with workforce management (WFM) tools such as Assembled, or customer success platforms like ChurnZero.
  • Experience deploying and tuning AI-powered customer service agents or automated support tools.
  • Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization.

Office Requirements:
  • We are a fully distributed team (100% remote) with travel sometimes required 1-2 times per year.
  • A stable work environment with designated workspace and access to high-speed internet.
  • US-based and legally able to work full time in the US. Sponsorships are not available at this time.
  • Tithely is currently able to employ in the following states: AL, AR, AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, KY, MA, MI, MN, MT, NC, NE, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WV

Additional Information
Health insurance, dental, vision for your family, 401K, paid time off, sick leave, parental leave, and more. We believe taking care of our team is important and want to be sure you have what you need.
Tithely is an Equal Opportunity Employer
Yourgiving, Inc. DBA Tithe.ly (herein, "the Company") is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race (including hairstyles), color, alienage or national origin, ancestry, citizenship status, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability or handicap, mental disability or handicap, age, medical condition (cancer), marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Apply