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Remote Mobile Text Chat Operator Jobs in Rosemont, IL

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

... remote users through phone, email, chat, and ticketing systems. * Troubleshoot and resolve issues related to Microsoft 365, Outlook, Windows operating systems, and end-user applications. * Assist ...

DVM Elite

Sales Growth Marketer (Remote)

Chicago, IL · Remote

$18.50/hr

We're looking for a high-urgency, momentum-driven operator to step in as our Driver of Momentum ... Activate "move now" plans, text, invite, reframe, escalate. * Recommend mini-push campaigns for ...

DVM Elite

Sales Growth Marketer (Remote)

Chicago, IL · On-site +1

$18.50/hr

We're looking for a high-urgency, momentum-driven operator to step in as our Driver of Momentum ... Activate "move now" plans, text, invite, reframe, escalate. * Recommend mini-push campaigns for ...

Homelink Corporation

Claims Coordinator

Schaumburg, IL · Remote

... ie., mobile applications, text messaging, Salesforce/CRM, etc). Work Environment and Physical Demands: This job operates in a fully remote environment. This role routinely uses standard equipment ...

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Remote Mobile Text Chat Operator information

See Rosemont, IL salary details

$11

$21

$33

How much do remote mobile text chat operator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote mobile text chat operator in Rosemont, IL is $21.76, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.15 per hour, depending on experience, location, and employer.

What is a remote mobile text chat operator?

A Remote Mobile Text Chat Operator is a professional who communicates with clients or customers through text-based platforms, such as SMS or in-app chat, usually from a remote location. Their primary duties often include answering questions, providing customer support, engaging in casual conversation, or moderating chat rooms. This role typically requires good typing skills, strong communication abilities, and the capacity to handle multiple conversations at once. Operators may work for customer service companies, entertainment platforms, or online communities. The work schedule is often flexible, allowing operators to work from home.

What are the key skills and qualifications needed to thrive as a remote mobile text chat operator?

To excel as a Remote Mobile Text Chat Operator, you need strong written communication skills, fast and accurate typing abilities, and a high level of attention to detail, typically requiring a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and basic computer literacy are commonly expected. Exceptional customer service skills, professionalism, and the ability to multitask effectively make candidates stand out. These skills are crucial for providing timely, accurate, and engaging responses that ensure customer satisfaction and maintain the company's reputation.

What are some common challenges faced by remote mobile text chat operators, and how can they be managed effectively?

Remote Mobile Text Chat Operators often encounter challenges such as maintaining high-quality conversations during repetitive tasks, managing multiple chats simultaneously, and ensuring timely responses while working independently. To manage these effectively, operators can develop strong time management skills, use organizational tools to track active conversations, and take regular breaks to avoid burnout. Additionally, staying engaged with team chats or support channels can help operators stay connected and seek guidance when needed.

What is the difference between Remote Mobile Text Chat Operator vs Customer Service Representative?

AspectRemote Mobile Text Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes prior experience in chat supportHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online chat platforms, flexible hoursRemote or on-site, phone and email support, standard or flexible hours
Industry UsageOnline chat support for various companies, tech, retail, servicesCustomer support across industries, including retail, telecom, finance

The main difference is that Remote Mobile Text Chat Operators focus specifically on providing support via text chat on mobile devices, often requiring quick typing skills and familiarity with chat platforms. Customer Service Representatives may handle multiple channels like phone, email, and chat, and may work in a broader range of industries. Both roles require strong communication skills, but the chat operator role is more specialized for mobile text interactions.

What are popular job titles related to Remote Mobile Text Chat Operator jobs in Rosemont, IL?

For Remote Mobile Text Chat Operator jobs in Rosemont, IL, the most frequently searched job titles are:

What cities near Rosemont, IL are hiring for Remote Mobile Text Chat Operator jobs?

Cities near Rosemont, IL with the most Remote Mobile Text Chat Operator job openings:

Remote Mobile Text Chat Operator jobs near you

Service Desk Analyst - Remote (After Hours)

K2 Services

Chicago, IL • Remote

Full-time

Medical, Retirement

Re-posted 2 days ago

Job description

 ​                                                               Service Desk Analyst (Remote - U.S.)            

Jumpstart your career in the dynamic Legal/IT sector with K2 Services as a Service Desk Analyst!

We offer a comprehensive training program to every incoming Service Desk Analyst to be successful in supporting our law firm clients. 

K2 prepares you to work in a fast pace, agile, customer service-oriented environment while working collegially and collaboratively with a world-class Service Desk team. 

Career opportunities abound both within the Service Desk Department as well as more hands-on engineering roles for those looking for a more technical tract. 

The position comes with a full array of benefits, health insurance and matching 401k, and many more perks. 

This opportunity is remote! The first week will be spent with our dedicated Service Desk Training team Monday through Friday 9:00 AM to 5:30 PM CST before moving to their working shift schedule.

  • We are looking for candidates who are able to work any days of the week (any combination of days Monday through Sunday) 2nd and 3rd shift preferred.
  • Compensation starts between $36k-$39k annual with a 10% Shift Differential for weekends and evenings after 5pm. 

The Service Desk Analyst provides technical support related to computer systems, hardware, or software via telephone, email, and chat tools. This position is fast-paced and multi-task intensive, requiring quick decision-making and top-notch customer service skills. 

Essential Duties and Responsibilities

  • Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues. 
  • Provide over-the-phone, email, and chat support. 
  • Identify, diagnose, and resolve all customer issues by using documented troubleshooting items such as a knowledge base, previously reported issues, colleague experience, or connecting the customer to an escalated level of support to properly resolve their issue. 
  • Use of screen sharing and remote-control tools to properly vet, collect and evaluate the customer’s reported issue. 
  • Properly ticketing all customer requests with detailed information regarding the issue reported. Service Desk Analysts are expected to provide accurate, descriptive, and complete information in all tickets to successfully relay information back to the customer or other support team members. 
  • Maintain a regular and reliable level of attendance. 

Knowledge Skills and Abilities

  • High School Diploma or equivalent. 
  • Strong verbal, written, and typing skills. 
  • Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Service Desk Analyst’s success. 
  • Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. 
  • Ability to act independently and make decisions within the scope of the position’s responsibilities.
  • Always display the utmost professionalism with team members as well as end-users. · Ability to function well in a high-paced and at times stressful environment. 
  • Ability to think strategically and analytically to troubleshoot and resolve issues quickly and/or provide successful alternative methods until a permanent resolution can be found.
  • Proactive with the ability to identify, define, and perform remote troubleshooting of computer/technical issues through remote control tools while asking pertinent questions. 
  • Exhibit a high degree of initiative, follow-through, and critical-thinking skills with the ability to manage multiple priorities in a demanding, fast-paced, meticulous work environment, and make decisions based on the results of research. 

Requirements

Prolonged periods of sitting at a desk and working on a computer 

Will require Intune “Mobile Device Management” software installed on a personal device(s)

K2 SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER Diversity and inclusion matter to us here at K2 Services Associates. We celebrate our differences and advocate an environment where everyone feels included. We are proud to be an equal opportunity employer – and celebrate our employees’ differences, including race, color, religion, sex, national origin, citizenship, marital status, sexual orientation, gender identity, age, disability, Veteran status, or any other protected group status. Our differences make us better, stronger, and more successful. Equal employment opportunity extends to all aspects of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensations, benefits, and other terms and conditions of employment. 


 

Opensity Solutions is an Equal Opportunity Employer.
We are committed to creating an inclusive workplace and consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws. Employment decisions are based on qualifications, merit, and business needs.

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