ZipRecruiter

Log In

2

Remote Mobile Text Chat Operator Jobs in Pittsburgh, PA

FOREVER INC

Client Care Associate

Pittsburgh, PA · On-site +1

$17/hr

Open to Remote or Hybrid Department: Client Care Reports To: Manager of Client Care Company ... chat channels * Troubleshoot software and service issues across web, mobile, and desktop ...

Leidos

Lead Substation Physical Engineer

Seven Fields, PA · On-site +1

$94K - $120K/yr

Remote candidates must be located in the United States, preferably in the state of Pennsylvania ... Utilities and mobile operators rely on our Power Delivery Services Team for reliable power and ...

PCNA

PCNA Talent Community

New Kensington, PA · On-site +1

Please note: not all roles are remote-eligible, and specific state eligibility may differ by ... We invest heavily in modernization, operating more efficiently with cutting edge digital technology

Branding Brand

Senior Backend Engineer

Pittsburgh, PA · Remote

$25 - $70/hr

This is a fully remote contract position. The candidate must be located in the United States and ... Comfort designing and operating services under bursty, high throughput workloads * Experience ...

Branding Brand

Senior Backend Engineer

Pittsburgh, PA · Remote

$25/hr

This is a fully remote contract position. The candidate must be located in the United States and ... Comfort designing and operating services under bursty, high throughput workloads * Experience ...

All JobsMobile Text Chat Operator JobsRemote Mobile Text Chat Operator JobsRemote Mobile Text Chat Operator Jobs in Pittsburgh, PA

Remote Mobile Text Chat Operator information

See Pittsburgh, PA salary details

$10

$20

$31

How much do remote mobile text chat operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote mobile text chat operator in Pittsburgh, PA is $20.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $25.19 per hour, depending on experience, location, and employer.

What is a remote mobile text chat operator?

A Remote Mobile Text Chat Operator is a professional who communicates with clients or customers through text-based platforms, such as SMS or in-app chat, usually from a remote location. Their primary duties often include answering questions, providing customer support, engaging in casual conversation, or moderating chat rooms. This role typically requires good typing skills, strong communication abilities, and the capacity to handle multiple conversations at once. Operators may work for customer service companies, entertainment platforms, or online communities. The work schedule is often flexible, allowing operators to work from home.

What are the key skills and qualifications needed to thrive as a remote mobile text chat operator?

To excel as a Remote Mobile Text Chat Operator, you need strong written communication skills, fast and accurate typing abilities, and a high level of attention to detail, typically requiring a high school diploma or equivalent. Familiarity with chat platforms, CRM systems, and basic computer literacy are commonly expected. Exceptional customer service skills, professionalism, and the ability to multitask effectively make candidates stand out. These skills are crucial for providing timely, accurate, and engaging responses that ensure customer satisfaction and maintain the company's reputation.

What are some common challenges faced by remote mobile text chat operators, and how can they be managed effectively?

Remote Mobile Text Chat Operators often encounter challenges such as maintaining high-quality conversations during repetitive tasks, managing multiple chats simultaneously, and ensuring timely responses while working independently. To manage these effectively, operators can develop strong time management skills, use organizational tools to track active conversations, and take regular breaks to avoid burnout. Additionally, staying engaged with team chats or support channels can help operators stay connected and seek guidance when needed.

What is the difference between Remote Mobile Text Chat Operator vs Customer Service Representative?

AspectRemote Mobile Text Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes prior experience in chat supportHigh school diploma or equivalent, customer service training often preferred
Work EnvironmentRemote, online chat platforms, flexible hoursRemote or on-site, phone and email support, standard or flexible hours
Industry UsageOnline chat support for various companies, tech, retail, servicesCustomer support across industries, including retail, telecom, finance

The main difference is that Remote Mobile Text Chat Operators focus specifically on providing support via text chat on mobile devices, often requiring quick typing skills and familiarity with chat platforms. Customer Service Representatives may handle multiple channels like phone, email, and chat, and may work in a broader range of industries. Both roles require strong communication skills, but the chat operator role is more specialized for mobile text interactions.

What are popular job titles related to Remote Mobile Text Chat Operator jobs in Pittsburgh, PA?

For Remote Mobile Text Chat Operator jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Remote Mobile Text Chat Operator jobs in Pittsburgh, PA look for?

The top searched job categories for Remote Mobile Text Chat Operator jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Remote Mobile Text Chat Operator jobs?

Cities near Pittsburgh, PA with the most Remote Mobile Text Chat Operator job openings:

Remote Mobile Text Chat Operator jobs near you
Infographic showing various Remote Mobile Text Chat Operator job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,612 per year, or $21 per hour.

Client Care Associate

FOREVER INC

Pittsburgh, PA • On-site, Remote

$17/hr

Full-time

Re-posted 6 days ago

Job description

Job Title:         Client Care Associate

Location:         Open to Remote or Hybrid

Department:    Client Care

Reports To:      Manager of Client Care

Company:        Forever, Inc. (www.forever.com)

About FOREVER

At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations.  As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories.  We’re on a mission to build a company that serves people and families for generations.

Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.

About the Role

FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.

Key Responsibilities

  • Deliver exceptional client support across phone, email, and chat channels
  • Troubleshoot software and service issues across web, mobile, and desktop applications
  • Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
  • Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
  • Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
  • Contribute to usability testing and continuous improvement initiatives
  • Responsible for all other duties as assigned
  • Secondary Education preferred, but not required.
  • 3+ years of experience working in an inbound and/or outbound call center environment.
  • Proficiency with customer support ticketing systems and live chat platforms.
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.

  • You’ll Thrive at FOREVER If You…

  • Care deeply about helping people preserve and share their precious memories and stories.
  • Are results-oriented, data-savvy, and proactive in solving challenges.
  • Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
  • Want to grow your management and leadership skills in a high-impact role with a growing company.
  • Appreciate a balance of strategic thinking and tactical execution.

  • What You’ll Love About Working at FOREVER:

  • Mission-driven culture with meaningful impact on families around the world.
  • Direct collaboration with senior leaders.
  • A high-ownership, critical role in a growth-stage tech company.
  • Competitive salary, benefits, and opportunities for advancement.
  • A collaborative, values-driven team with a very highly connected remote workforce.

Job Details:

  • Schedule:  Monday – Friday 12 pm – 9 pm EST plus 1-2 weekends/month (10 am – 6 pm shift EST)
    • When working on weekends, you will be given 2 weekdays off that week.
  • Compensation: $17.00/hour + based on experience

Apply