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About the Role

As a Business Systems Engineer on our Global eCommerce and ERP team, you'll sit at the intersection of business and technology. You will translate business requirements into clear, actionable technical specifications and help design robust, automated solutions within our large-scale, homegrown ERP and ecommerce platforms.

You'll partner closely with Technical Product Managers (TPMs), developers, operations teams, vendors, and resellers to enable smooth API-based integrations, resolve production issues, and continuously improve the systems that power our global business. This role is ideal for someone early in their career (1-3 years' experience) who enjoys problem solving, data analysis, and working with modern tools and technologies such as Java, SQL, Python, RESTful APIs, and AI-assisted development tools (e.g., Cursor).

What You'll Do

Translate business requirements into technical specifications

• Work with TPMs to understand business needs and background context.

• Convert business requirements into clear, detailed technical specifications and backlog items for the development team.

Design and support integration solutions

• Design technical solution approaches, including conceptual, logical, and physical designs.

• Support API-based integrations with external vendors and resellers as well as internal platform services.

• Work with RESTful APIs across multiple vendors, managing different standards, data mappings, and authentication methods.

Support our ecommerce and ERP platforms

• Help maintain and support our ecommerce platform and related systems as part of a global, homegrown ERP environment.

• Investigate and troubleshoot production issues, often using SQL to analyze data and understand root causes.

• Partner with our site operations team to resolve system issues raised by resellers and customers, and provide technical insight to the development team.

Collaborate across business and technology teams

• Engage with business and IT partners to clarify requirements and ensure alignment between technical solutions and business goals.

• Work with developers to ensure they fully understand the technical specifications and desired outcomes.

Leverage DevOps and monitoring tools

• Use monitoring, logging, troubleshooting, and debugging tools to support stable and reliable production environments.

• Assist with tasks such as data analysis prototypes and data migration activities under guidance from senior team members.

*As part of the recruitment process, you may be asked to complete a technical assessment (e.g., Java/Python and SQL) to demonstrate your problem-solving and coding skills.

What We're Looking For:

Required:

• 1-3 years of relevant work experience in systems engineering, business systems analysis, software engineering, or a related technical role.

• Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related field.

• Experience working with APIs (ideally RESTful) and integrating with third-party or internal services.

• Practical experience with at least one of: Java or Python, and strong skills in SQL and relational databases.

• Ability to translate business requirements into clear technical designs and documentation.

• Strong analytical and problem-solving skills, including the ability to dive into data to understand issues.

• Clear, professional communication skills in English (written and verbal).

Working Conditions & Flexibility

• Work model: Remote / work-from-home in Canada or the U.S., with a preference for candidates based in Ontario (Canada) or North America time zones.

• Schedule: Occasional non-standard hours or overtime may be required based on business needs; some on-call availability may also be necessary for critical production support.

• Travel: May include local (in-country) and global travel for key meetings or team events.

We welcome candidates who may not meet every single requirement but are eager to learn, grow, and contribute.

The hiring range: Actual annual compensation offered will be based on several variables including geographic location, work experience, education, and skills/ achievements, and will be mutually agreed upon at the time of offer. The average compensation for this role is $70,000 - $90,000

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A propos du role
A titre d'ingenieur(e) des systemes d'affaires au sein de notre equipe mondiale du commerce electronique et de l'ERP, vous serez au carrefour des besoins d'affaires et de la technologie. Vous traduirez des exigences d'affaires en specifications techniques claires et exploitables, et contribuerez a concevoir des solutions robustes et automatisees au sein de nos plateformes ERP et de commerce electronique developpees a l'interne et deployees a grande echelle.
Vous collaborerez etroitement avec des chefs de produit techniques (TPM), des developpeurs, des equipes des operations, des fournisseurs et des revendeurs pour permettre des integrations basees sur des API, resoudre des incidents de production et ameliorer en continu les systemes qui soutiennent nos activites mondiales. Ce poste convient parfaitement a une personne en debut de carriere (1 a 3 ans d'experience) qui aime resoudre des problemes, analyser des donnees et travailler avec des outils et technologies modernes comme Java, SQL, Python, des API REST, ainsi que des outils de developpement assistes par l'IA (p. ex., Cursor).

Ce que vous ferez
Traduire les exigences d'affaires en specifications techniques

• Travailler avec les TPM pour comprendre les besoins d'affaires et le contexte.

• Convertir les exigences d'affaires en specifications techniques detaillees et en elements de carnet de produits (backlog) pour l'equipe de developpement.
  Concevoir et soutenir des solutions d'integration

• Elaborer des approches techniques, incluant des conceptions conceptuelles, logiques et physiques.

• Soutenir des integrations basees sur des API avec des fournisseurs et des revendeurs externes ainsi qu'avec des services de plateforme internes.

• Travailler avec des API REST aupres de multiples fournisseurs, en gerant differents standards, mappages de donnees et methodes d'authentification.
  Soutenir nos plateformes de commerce electronique et d'ERP

• Contribuer a la maintenance et au soutien de notre plateforme de commerce electronique et des systemes connexes dans un environnement ERP mondial developpe a l'interne.

• Enqueter et resoudre les incidents de production, souvent a l'aide de SQL pour analyser les donnees et comprendre les causes fondamentales.

• Collaborer avec notre equipe des operations du site pour resoudre les problemes souleves par les revendeurs et les clients, et fournir des eclairages techniques a l'equipe de developpement.
  Collaborer avec les equipes d'affaires et TI

• Travailler avec des partenaires d'affaires et TI pour clarifier les exigences et assurer l'alignement entre les solutions techniques et les objectifs d'affaires.

• Collaborer avec les developpeurs pour s'assurer qu'ils comprennent pleinement les specifications techniques et les resultats attendus.
  Exploiter des outils DevOps et de surveillance

• Utiliser des outils de surveillance, journalisation, depannage et debogage pour soutenir des environnements de production stables et fiables.

• Aider a des taches telles que des prototypes d'analyse de donnees et des activites de migration de donnees sous la direction de membres d'equipe chevronnes.
  Dans le cadre du processus de recrutement, vous pourriez etre invite(e) a completer une evaluation technique (p. ex., Java/Python et SQL) afin de demontrer vos aptitudes en resolution de problemes et en codage.

Ce que vous apporterez
Exigences
1 a 3 ans d'experience pertinente en ingenierie des systemes, analyse des systemes d'affaires, genie logiciel ou role technique connexe.
Baccalaureat en informatique, technologies de l'information, mathematiques ou domaine connexe.
Experience de travail avec des API (idealement REST) et integration a des services tiers ou internes.
Experience pratique avec au moins l'un des langages suivants : Java ou Python, et solides competences en SQL et bases de donnees relationnelles.
Capacite a traduire des exigences d'affaires en conceptions et documentations techniques claires.
Solides competences analytiques et en resolution de problemes, incluant la capacite a approfondir les donnees pour comprendre les enjeux.
Communication claire et professionnelle en anglais (ecrit et verbal).

Conditions de travail et flexibilite
Modele de travail : Teletravail au Canada ou aux Etats-Unis, avec preference pour les personnes basees en Ontario (Canada) ou dans les fuseaux horaires de l'Amerique du Nord.
Horaire : Des heures non standard ou des heures supplementaires peuvent etre requises selon les besoins d'affaires; une disponibilite en mode garde peut aussi etre necessaire pour le soutien de production critique.
Deplacements : Peut comprendre des deplacements locaux (dans le pays) et internationaux pour des rencontres cles ou des evenements d'equipe.

Nous invitons les personnes candidates qui ne repondent pas a tous les criteres a postuler si elles souhaitent apprendre, evoluer et contribuer.

Remuneration

Fourchette de remuneration a l'embauche : La remuneration annuelle reelle offerte dependra de plusieurs facteurs, notamment l'emplacement geographique, l'experience de travail, la scolarite ainsi que les competences et realisations, et sera determinee d'un commun accord au moment de l'offre. La remuneration moyenne pour ce poste se situe generalement entre 70 000et 90 000.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!