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Premier Service Group is a fast-growing financial solutions company that helps retailers close more deals by offering seamless, point-of-sale financing options. We partner with a wide network of lenders to deliver fast approvals, simple processes, and an exceptional customer experience. Our mission is to make financing easy, efficient, and accessible while building a strong, remote-first team that thrives on collaboration and growth.

Retail Loan Processing - Premier Service Group

Premier Service Group is looking for an entry-level Processor to join our team. This is a highly communication-driven role, and team members will spend a significant portion of the day on the phone assisting customers and store partners.

This position plays a key role in driving client satisfaction by maintaining a solution-oriented mindset, communicating effectively, and continuously building and applying lender knowledge across multiple verticals.
The ideal candidate is customer-focused, thrives in a fast-paced, high-volume environment, and is comfortable balancing frequent phone interactions with real-time processing responsibilities.

What Youll Do:

Manage high-volume inbound communications:
Handle a large volume of inbound calls daily, assisting customers and store partners with questions, applications, and issue resolution while maintaining professionalism, efficiency, and strong phone etiquette.

Process applications:
Efficiently process high volumes of prefilled applications in real time, ensuring accuracy, attention to detail, and adherence to lender guidelines.

Multi-vertical processing:
Work across multiple lending verticals and lenders, applying and retaining lender-specific guidelines and requirements while maintaining speed and accuracy.

High-volume time management:
Work through applications back-to-back while balancing phone communication and processing responsibilities in a fast-paced environment.

Systems navigation and documentation:
Navigate multiple computer systems, applications, and software platforms simultaneously to complete tasks efficiently and accurately.

Continuous learning and growth:
Stay up to date on lender guidelines, systems, and processes, with opportunities to expand knowledge and take on increased responsibility.

Qualifications:

• Quiet, distraction-free work environment to ensure high-quality customer interactions and professional call standards
• Weekend availability (Saturday and Sunday) as we see some of our highest volume on the weekends.
• Fast and reliable internet connection
• Excellent written and verbal communication skills, with strong and professional phone etiquette
• Comfortable handling a high volume of daily phone interactions
  
• Ability to manage high call volume while maintaining accuracy and professionalism
• Strong time management and prioritization skills in a fast-paced environment
• Attention to detail with high accuracy in data entry and processing tasks
• Ability to retain and apply knowledge across multiple lenders and verticals
• Comfortable navigating multiple computer applications and systems simultaneously
• Previous experience with Google Workspace (Docs, Sheets, etc.) is a plus
• Passion for delivering excellent customer service
• Ability to work independently and as part of a team
• Adaptability and willingness to learn new processes and systems
• Basic mathematical skills for calculations and reconciliation

Growth Opportunities

At Premier Service Group, we are committed to developing our team. High-performing Processors have opportunities to grow into roles such as:

• Senior Processor
• Team Lead / Supervisor
• Quality Assurance or Training roles
• Management positions

We value internal promotion and provide ongoing learning opportunities to support career advancement.

Must reside in one of the following states: AL, GA, ID, IN, IA, KS, KY, LA, MI, MS, NE, NH, NC, ND, OH, OK, PA, SC, TN, TX, UT, WI, WV, WY