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Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. We are seeking an experienced researcher to help us increase our velocity in delivering knowledge, products, and capabilities that help educational institutions empower student outcomes with academic integrity. As a UX Researcher, you will be responsible for creating clear, user-centered product content and contributing to content decisions across the end-to-end product development process. You will collaborate closely with product and engineering partners as well as the cross-functional UX team. 

To succeed in this role, you must have a solid foundation in UX and technical writing practices and be able to connect content decisions to user needs, product goals, and business outcomes. You thrive in a collaborative, fast-paced environment where requirements can change. Our environment requires good judgment, knowing when to move quickly with clear, practical content and when to spend more time exploring, testing, and aligning on the right content approach.

A day in the life:

The UX Writer will work closely with designers, researchers, product managers, and other stakeholders on a day-to-day basis. They will write, review, and refine product content across the user experience, from interface copy and onboarding to product guidance. They will use user experience outcomes, product context, and content principles to make complex experiences clearer, more consistent, and easier to use. They will work closely within the UX Writing team, where every work day is full of collaboration, curiosity, and shared commitment to creating meaningful product experiences.

Responsibilities: 

• Write clear, concise UX copy for product experiences, including UI text, error messages, and onboarding.
• Create and improve user guidance and release notes
• Collaborate with UX Designers and Product Managers throughout the design process, offering copy and content feedback from early concepts through delivery.
• Apply UX writing principles, style guidance, accessibility considerations, and user research to your content decisions.
• Explain the reasoning behind content choices to stakeholders clearly and confidently.
• Manage project-level feedback loops with stakeholders and respond constructively to feedback.
• Use Jira to track, prioritize, and deliver work within a structured sprint process.

Qualifications

Essential

• Bachelor’s degree in English, Writing, Technical Communication, Human-Computer Interaction, UX Design, Linguistics, Communications, Education, or a related field, or equivalent practical experience.
• 2–7 years of industry experience in UX writing, technical writing, or related fields (e.g., education, communications, product management)
• Proven experience writing and improving user-centred product content, including interface copy, guidance, onboarding, and other content that supports clear, usable product experiences
• Strong writing skills, with excellent grammar, spelling, punctuation, and attention to detail.
• Ability to balance multiple project work tracks across different product surfaces
• Demonstrated ability to transform data-driven insights into actionable content recommendations that directly influence product decisions
• Confident working with multiple stakeholders asking good questions and managing feedback.
• Experience working with project tracking tools such as Jira and working in an Agile methodology setup.
• A strong writing portfolio that demonstrates multiple methods and approaches to writing along with the tangible outcomes and impact of the work.

Desirable 

• Experience working with CMSs such as Zendesk and creating structured content using HTML markup.
• Experience in writing for and around AI powered products.
• Outstanding interpersonal skills, with a knack for building relationships and influencing cross-functional teams.
• Proven track record of collaborating effectively in a diverse team environment.

Additional Information

The expected annual base salary range for this position is: $75,803/year to $126,338/year. This position is bonus eligible.

Actual compensation will be provided in writing at the time of offer, if extended, and is determined by work location and a range of other relevant factors, including but not limited to: experience, skills, degrees, licensures, certifications, and other job-related factors. Internal equity, market and organizational factors are also considered.

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.

Global Benefits

• Remote First Culture
• Health Care Coverage
• Education Reimbursement*Competitive Paid Time Off 
• Self-Care Days
• National Holidays
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time Off
• Charitable Contribution Match
• Monthly Wellness or Home Office Reimbursement
• Access to Employee Assistance Program (mental health platform)
• Parental Leave
• Retirement Plan with match/contribution

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Turnitin, LLC is an Equal Opportunity Employer- vets/disabled. 

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