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Remote Manager Linux Kernel Engineer Ubuntu Jobs in Massachusetts

Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote ... Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus * Strong ...

Verification Engineer (Remote)

Salem, MA · Remote

$148K/yr

We're seeking a Verification Engineer to contribute to the validation of advanced chip designs. You ... Comfortable working in Linux and with industry-standard EDA tools. * Solid grasp of verification ...

The team collaborates with engineering, product management, product marketing and customer support ... Fluency in Python (data & ML) and strong Bash/Linux skills. * Knowledge of performance benchmarking ...

... architecture, kernel, and compilers. * Experience working with multiprocess environments ... Good communication skills and work ethic for a remote workplace. * An interest in low-level ...

Collaborate deeply with Product Management to advocate for the customer, reconciling customer ... What you will bring * 12+ years of software development experience in Linux environments, with ...

Senior Software Engineer

Boston, MA · On-site +1

$178K - $225K/yr

Work with Project Management and other developers to understand design requirements and provide ... Must have three (3) years of experience with Linux Shell programming. * Must have two (2) years of ...

Sofware Engineer (AI/ML)

Boston, MA · On-site +1

$108K - $173K/yr

Basic knowledge of Linux/Unix environments and version control systems (Git). * Understanding of ... For positions with Remote-US locations, the actual salary range for the position may differ based ...

... kernel compilation to Kubernetes-orchestrated model serving on OpenShift. If you want to work at ... Manage and scale multi-cloud GPU infrastructure using Terraform and Ansible, including both bare ...

... kernel compilation to Kubernetes-orchestrated model serving on OpenShift. If you want to work at ... Manage and scale multi-cloud GPU infrastructure using Terraform and Ansible, including both bare ...

Working knowledge of Linux (RHEL/AlmaLinux preferred; Ubuntu acceptable) Hands-on experience with ... Management Framework (AI RMF) or OWASP Top 10 for LLM Applications Experience deploying AI in ...

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Technical Support Engineer

10Beauty

Burlington, MA • Remote

Other

Posted yesterday


Job description

Introduction:

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field through remote access tools. You will partner closely with our engineering, product, and customer teams to ensure a seamless support experience and help drive continuous product improvement.

This is an ideal opportunity for someone with prior experience supporting hardware or connected devices, a passion for troubleshooting, and a customer-first mindset focused on delivering thoughtful, timely, and high-quality support experiences.

What You'll Do:

  • Serve as the first point of contact for technical support issues related to deployed robotic systems
  • Diagnose and resolve hardware, software, networking, and connectivity issues remotely
  • Guide members and field personnel through troubleshooting steps via phone, chat, video, and remote support tools
  • Escalate complex technical issues to Level 2 support or engineering teams when necessary
  • Document issues, root causes, resolutions, and recurring trends within ticketing systems
  • Monitor system health alerts and proactively respond to operational issues
  • Partner cross-functionally with Engineering, Product, Operations, and Field Service teams to improve support processes and product reliability
  • Contribute to internal knowledge base documentation and troubleshooting guides
  • Help identify patterns in support requests and provide feedback to improve product performance and user experience
  • Participate in weekend support coverage as part of the regular schedule (Wednesday-Sunday on retail hours)

What You Have:

  • 3+ years of experience in technical support, support engineering, technical operations, or customer-facing engineering roles within a hardware, robotics, IoT, embedded systems, or connected device environment
  • Proven ability to diagnose and troubleshoot both hardware and software issues in real-world production environments
  • Experience working with ticketing systems and remote support tools
  • Comfortable analyzing logs, system behavior, and technical error reports
  • Familiarity with Linux, networking fundamentals, APIs, or scripting languages is a plus
  • Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users
  • Highly organized with strong attention to detail and follow-through
  • Self-starter mentality with the ability to operate effectively in a fast-paced startup environment
  • Willingness to work a Wednesday-Sunday schedule on retail hours