Call Center Representative Remote - must be able to work between 9-7 Pacific Standard hours ... We lead with presence - Lucky Strike Entertainment operates a camera-first policy. All video calls ...
Call Center Representative Remote - must be able to work between 9-7 Pacific Standard hours ... We lead with presence - Lucky Strike Entertainment operates a camera-first policy. All video calls ...
Remote Lucky Strike information
What is a Remote Lucky Strike?
What are the key skills and qualifications needed to thrive as a Remote Lucky Strike?
What are some common challenges faced when working remotely for Lucky Strike, and how can employees overcome them?
What is the difference between Remote Lucky Strike vs Remote Casino Dealer?
| Aspect | Remote Lucky Strike | Remote Casino Dealer |
|---|---|---|
| Required Credentials | High school diploma, customer service skills | High school diploma, gaming certification often preferred |
| Work Environment | Remote, customer service or gaming support | Remote or on-site, live gaming environment |
| Industry Usage | Online gaming, customer support | Online casinos, live gaming platforms |
| Common Search Intent | Remote Lucky Strike vs Remote Casino Dealer |
Remote Lucky Strike and Remote Casino Dealer roles both involve online gaming and customer interaction. However, Remote Lucky Strike typically focuses on customer support or promotional activities in online gaming, while Remote Casino Dealer involves live gaming and requires gaming certifications. Both roles are remote-friendly and serve the online casino industry, but they differ in job functions and certification requirements.
What cities are hiring for Remote Lucky Strike jobs?
Cities with the most Remote Lucky Strike job openings:
What are the most commonly searched types of Lucky Strike jobs?
The most popular types of Lucky Strike jobs are:
What states have the most Remote Lucky Strike jobs?
States with the most job openings for Remote Lucky Strike jobs include:

Reservation Specialist
Remote
Other
Posted 9 days ago
Job description
Remote - must be able to work between 9-7 Pacific Standard hours Wednesday - Sunday
The RoleYou'll be the first voice guests hear when they're ready to celebrate. As part of our Call Center team, you'll own the inbound experience for small groups and birthday parties - converting every lead into a confirmed event for groups of 12 and under across our bowling and Boomers locations. Leads are distributed through a round-robin model, so every rep gets a fair shot at every opportunity. We lead with presence - Lucky Strike Entertainment operates a camera-first policy. All video calls with clients and internal stakeholders require cameras on, and we expect associates to show up polished and professional - that means appropriate attire, a clean environment, and the kind of executive presence that reflects the brand we represent.
What You'll DoTurn Inquiries into Celebrations
- Handle every inbound lead - phone, email, or online - and convert it into a confirmed booking
- Own birthday party and small group sales for groups of 12 and under
- Match every guest to the right package and experience for their needs
- Ask the right questions to make the planning process feel effortless
- Follow up on online bookings (OLB) to convert interest into confirmed reservations
Hit Your Numbers
- Quarterly quota paid monthly on a tiered basis - stronger performance means stronger earnings
- A Commission QRG will detail exactly how your pay is structured from day one
Pass the Right Leads
- Received a lead for a group over 12? Qualify the guest and pass to Core or Enterprise - you'll earn 15% quota credit on every clean handoff. And when a lead is passed to you and you close it, you earn 85% quota credit.
- Fast, accurate handoffs keep guests happy and the whole team winning
Keep Things Running Smoothly
- Stay on top of your pipeline and partner with ops teams so every event delivers on what was promised
Stay with the Guest
- Be the point of contact from first call through event day
- Follow up post-event to keep relationships warm and drive repeat bookings
Show Up When It Counts
- Evenings, weekends, and holidays - our busiest times and when we need you most
You don't need to check every box - but here's what sets the best candidates apart.
- Background in sales, hospitality, or customer service - call center or high-volume phone experience a strong plus
- Comfortable following a conversation guide and adapting it naturally to each guest
- Comfortable with Outlook, Microsoft Teams, and Excel
- Strong communicator who can sell an experience by describing it effectively
- Feedback-driven and eager to grow - you use coaching to get better, not just move on
- Organized and detail-oriented even when the calls are nonstop
- Adaptable - because no two birthday parties or busy Saturdays are ever the same
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.