Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... logistics. * Technical Troubleshooting: Guide learners through basic self-service fixes to rule out ...
Quick apply
Indian Harbour Beach, FL · Remote
$20 - $30/hr
Learner Support Analyst (Contract, Remote) CapeTalent isn't your average staffing agency. We ... logistics. * Technical Troubleshooting: Guide learners through basic self-service fixes to rule out ...
Rockledge, FL · On-site +1
... and Logistics Services, Data Analytics and Business Intelligence Services and Information ... Various positions available, hybrid remote/in-office options may vary. What We're Looking For: We ...
Rockledge, FL · On-site +1
... and Logistics Services, Data Analytics and Business Intelligence Services and Information ... Various positions available, hybrid remote/in-office options may vary. What We're Looking For: We ...
Cocoa, FL · On-site +1
Previous experience in scheduling, dispatching, customer service, or logistics preferred * Strong ... Office-based or remote depending on company needs * May require occasional evening or weekend ...
Quick apply
Cocoa, FL · On-site +1
Previous experience in scheduling, dispatching, customer service, or logistics preferred * Strong ... Office-based or remote depending on company needs * May require occasional evening or weekend ...
This position may allow for remote work; however, employees must be able and willing to travel and ... Experience in the following areas: systems, operations, logistics, engineering, design. Executes ...
This position may allow for remote work; however, employees must be able and willing to travel and ... Experience in the following areas: systems, operations, logistics, engineering, design. Executes ...
Melbourne, FL · On-site +1
Experience leading personnel or teams in deployed, expeditionary, or remote operational environments. * Experience coordinating logistics, transportation, travel, lodging, and sustainment activities ...
New
Melbourne, FL · On-site +1
Experience leading personnel or teams in deployed, expeditionary, or remote operational environments. * Experience coordinating logistics, transportation, travel, lodging, and sustainment activities ...
New
Melbourne, FL · On-site +1
Experience leading personnel or teams in deployed, expeditionary, or remote operational environments. * Experience coordinating logistics, transportation, travel, lodging, and sustainment activities ...
New
Melbourne, FL · On-site +1
Experience leading personnel or teams in deployed, expeditionary, or remote operational environments. * Experience coordinating logistics, transportation, travel, lodging, and sustainment activities ...
New
Melbourne, FL · On-site +1
We bring 120 years of successful mission support to improve security, streamline logistics, and ... However, remote work is permissible with visits as needed to customers and program support ...
Melbourne, FL · On-site +1
We bring 120 years of successful mission support to improve security, streamline logistics, and ... However, remote work is permissible with visits as needed to customers and program support ...
We bring 120 years of successful mission support to improve security, streamline logistics, and ... However, remote work is permissible with visits as needed to customers and program support ...
We bring 120 years of successful mission support to improve security, streamline logistics, and ... However, remote work is permissible with visits as needed to customers and program support ...
$11.59 - $14.14
3% of jobs
$14.14 - $16.69
13% of jobs
$17.97 is the 25th percentile. Wages below this are outliers.
$16.69 - $19.24
18% of jobs
The median wage is $21.50 / hr.
$19.24 - $21.80
18% of jobs
$21.80 - $24.35
18% of jobs
$25.62 is the 75th percentile. Wages above this are outliers.
$24.35 - $26.90
10% of jobs
$26.90 - $29.45
7% of jobs
$29.45 - $32
5% of jobs
$32 - $34.56
4% of jobs
$34.56 - $37.11
2% of jobs
$37.11 - $39.66
1% of jobs
$11
$23
$39
A Remote Logistics job involves managing supply chain operations, transportation, and inventory from a remote location using digital tools and communication platforms. Responsibilities may include coordinating shipments, tracking deliveries, and optimizing logistics processes to ensure efficiency. Remote logistics professionals work closely with suppliers, carriers, and warehouses to maintain smooth operations. This role requires strong organizational skills, analytical thinking, and proficiency in logistics software.
Excelling in Remote Logistics requires strong organizational abilities, attention to detail, and knowledge of supply chain processes, typically supported by experience or education in logistics or business administration. Familiarity with logistics management systems (LMS), enterprise resource planning (ERP) software, and inventory tracking tools is highly valuable, along with certifications such as APICS or Lean Six Sigma. Effective communication, problem-solving skills, and the ability to collaborate virtually with global teams help professionals stand out. These competencies ensure smooth, efficient supply chain operations and effective coordination with partners and vendors in a remote setting.
Remote logistics professionals often encounter challenges such as coordinating shipments across multiple time zones, handling unexpected delays, and maintaining clear communication without face-to-face interactions. These challenges are typically addressed by leveraging advanced logistics software, establishing standardized communication protocols, and building strong relationships with carriers and suppliers. Successful remote logistics teams also prioritize regular virtual meetings and proactive issue resolution to keep the supply chain running smoothly. As a result, adaptability and the ability to respond quickly to changes are highly valued in this role.
The most popular types of Logistics jobs in Melbourne, FL are:
For Remote Logistics jobs in Melbourne, FL, the most frequently searched job titles are:
The top searched job categories for Remote Logistics jobs in Melbourne, FL are:
Cities near Melbourne, FL with the most Remote Logistics job openings:
Indian Harbour Beach, FL • Remote
$20 - $30/hr
Contractor
Posted 4 days ago
CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
About the Role
The Learner Success (LS) team serves as the dedicated support and advocacy arm of the our Client's External Academy — the learning platform for our global financial services client, built to prepare aspiring and returning tax and bookkeeping experts for hire. We are the proactive champions who bridge the gap between initial learner discovery and hire-readiness. By managing real-time support, community engagement, and technical troubleshooting, we ensure a frictionless journey from first login through program completion.
Once our external learners are successfully hired, they transition to the Client's Internal Academy for product enablement and on-the-job development
We are seeking a highly organized, detail-oriented, and empathetic Learner Support Analyst to manage the end-to-end support lifecycle for our external learners. In this role, you will be the first line of defense for our learning community — investigating issues, guiding learners through basic troubleshooting, keeping our shared inbox meticulously organized, and cleanly escalating complex technical or content issues to our cross-functional engineering and design teams.
What You’ll Do
Multi-Channel First Response: Serve as Tier 1 support across email, Slack, learner forms, webinars, office hours, and live help sessions — meeting learners where they are, in the moment they need help.
Investigate & Verify: Perform initial diagnostic checks on incoming support tickets. Cross-reference learner data across internal tools (Glider, Credly, IA Dashboard) to check for profile mismatches or enrollment issues.
Clarification & Education: Determine whether a learner's issue is a system bug or a misunderstanding of course structure, exam policies, or program logistics.
Technical Troubleshooting: Guide learners through basic self-service fixes to rule out local environment issues.
Claim & Category Tagging: Maintain the primary Learner Support spreadsheet dashboard. Assign tickets to yourself, apply precise categorization tags to every ticket, and process “Auto-Resolved” cases cleanly.
Daily Housekeeping: Monitor the main shared inbox daily for new responses on active tickets, ensuring timely and prompt communications.
Inbox Clearance: Maintain a highly organized workspace by ensuring every processed email is moved to a subfolder or archived — never left sitting in the main inbox.
Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather comprehensive evidence (screenshots, account IDs, reproduction steps) for a clean hand-off.
JIRA Ownership: Create JIRA stories for escalated technical or content issues, log them in the tracking sheets, and follow up with the Technical Program Manager (TPM) if a ticket shows no movement for more than 7 business days.
Trend Spotting & Continuous Improvement: Surface recurring issues, share patterns with the team, and recommend process or content improvements that prevent the same tickets from coming back.
Compliance Checks: Review and QA-check learner-facing content to ensure strict compliance with Legal and Instructional Design (ID) guidelines.
Weekly Knowledge Capture: Use AI tools (Gemini) to refine raw Slack troubleshooting notes and publish clean, standardized entries into the team's internal Troubleshooting Playbook.
FAQ Alignment: Consult and apply the internal FAQ sheet to ensure all learner communications maintain a consistent, approved the Academy brand voice.
Light Community Moderation: Assist in hands-off monitoring of the Facebook Group to ensure safety and compliance, stepping in with strategic interventions only when a peer-to-peer question goes unanswered for an extended period.
Program Awareness: Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive campaigns in order to accurately answer incoming learner inquiries.
You will act as the vital connector between learners and our internal partner teams, including:
Technical Program Managers (TPMs) & Engineering: Tracking and escalating system bugs via JIRA.
Instructional Design (ID): Reporting broken video links, curriculum flaws, and confusing assessment questions.
Subject Matter Experts (SMEs): Routing highly technical tax or bookkeeping questions that require professional industry verification.
What We’re Looking For
Experience: 1–3 years in customer support, helpdesk ticketing environments, or educational technology support.
LMS Expertise: Hands-on experience with Docebo (the Academy LMS) is strongly preferred. Comfort navigating LMS dashboards, enrollment data, and learner records is essential.
Systems Familiarity: Working knowledge of JIRA, shared email inboxes, Slack, webinar platforms, and Google Sheets (data entry, dropdown routing, and tracking). Familiarity with Glider and SmartEval (exam platforms) and Credly (digital credentials) is a plus.
Communication: Exceptional written communication skills, with the ability to convey technical fixes in an empathetic, clear, and beginner-friendly manner — to both technical and non-technical audiences.
Organization: A hyper-organized approach to data entry, workflow management, and inbox organization.
