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We’re looking for a Senior Systems Integrator - US

Location: United States - Field/Remote

This role is highly dynamic, diverse, and technically challenging—covering pre‐ and post‐sales technical, implementation, and business activities. The Senior Systems Integrator is responsible for the successful integration and validation of Entrust solutions within customer environments while meeting all relevant security, performance, and compliance standards.

The position requires not only strong technical expertise but also advanced communication, problem-solving, and customer-facing competencies. The ideal candidate excels in complex technical delivery while supporting cross-functional collaboration, assisting with customer escalations, and contributing to constructive resolution of disputes or competing priorities. This role frequently interacts with high-demand customers, internal teams, and stakeholders with varying levels of technical understanding; therefore, the ability to remain calm, patient, and solutions-oriented is essential.

Candidates should also demonstrate a continuous-improvement mindset, offering innovative and practical approaches that improve processes, reduce defects, increase efficiency, and enhance both team and customer experience. While the role does not include supervisory responsibilities, success requires strong influence, collaboration, negotiation, and the ability to help drive alignment across diverse groups.

• We offer flexibility
• We offer a diverse work environment
• Futureproof your career with a job in information security

How you will make an impact:

Technical Delivery & Integration

• Collaborate with system architects to support solution design and infrastructure planning.
• Lead or participate in complex solution configuration tasks independently or with multi-integrator teams.
• Conduct pre-installation validation and manage issue discovery during lab testing.
• Perform remote or on-site installation, integration, configuration, and validation of Entrust solutions and supporting systems.
• Troubleshoot advanced issues across servers, networks, TCP/IP, RS-232, Windows/Linux OS, databases, hardware, availability, and scalability.
• Provide technical escalation support, including liaison activities between customers and internal support teams.
• Assist in resolving production PKI and related deployment issues.
• Apply scripting and integration capabilities (PowerShell, Python, JavaScript, SQL, etc.) for customization and automation.

Customer-Facing Interaction, Communication & Issue Resolution

• Engage directly with customers to understand concerns, clarify requirements, and assist in resolving disputes or technical challenges professionally and empathetically.
• Serve as a calm, patient, and effective listener when mediating complex issues or navigating customer frustration.
• Communicate clearly and confidently with diverse audiences—including senior executives and non-technical stakeholders—by simplifying complex concepts into understandable language.
• Facilitate alignment between customer expectations and internal delivery realities, helping all parties move toward constructive outcomes.
• Demonstrate strong customer experience awareness through empathy, responsiveness, clarity, and follow-through.

Documentation, Training & Knowledge Sharing

• Provide training and knowledge-transfer sessions to customers and internal teams.
• Document deployment details, troubleshooting steps, and technical insights for support handoff and continuous improvement.
• Contribute to improving processes, documentation standards, and internal knowledge repositories.

Collaboration, Influence & Leadership Qualities (Non-Supervisory)

• Support coordination across teams, customer groups, and stakeholders, especially during multi‐integrator projects with competing priorities.
• Demonstrate patience, emotional intelligence, and composure under pressure.
• Provide informal mentorship and technical guidance to peers when appropriate.
• Communicate effectively “across the chain,” ensuring clarity in all directions.
• Contribute to risk identification, improvement suggestions, and proactive problem-solving.
• Work cross-functionally with engineering, support, project management, and sales to resolve challenges and maintain project momentum.
• Negotiate and influence outcomes constructively, presenting ideas clearly—even when they may be initially unpopular—and helping build consensus.

Innovation, Continuous Improvement & Strategic Problem Solving

• Apply creative, analytical, and “outside-the-box” thinking to resolve challenges and improve processes.
• Identify opportunities to reduce defects, streamline operations, and enhance customer experience.
• Recommend and pilot improvements that increase efficiency, reduce cost, or eliminate recurring issues.
• Evaluate existing processes and propose meaningful enhancements rather than simply maintaining legacy approaches.
• Leverage AI tools, automation, and modern best practices to drive smarter, faster, and more reliable delivery outcomes.

Project Coordination & Execution

• Assist in project coordination—including task planning, tracking, documentation, and risk identification—when supporting delivery of technical projects.
• Work collaboratively with project managers to clarify scope, resolve technical dependencies, and maintain schedule integrity.
• Manage work across multiple high-priority initiatives with competing demands.

Basic Qualifications:

• Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent experience.
• Minimum of 10 years’ experience as a Senior Systems, Software, or Support Engineer.
• Experience with Physical and Digital credential management/issuance.
• Familiarity with PKI, Key Management, and HSMs (Entrust, SafeNet, Thales).
• Strong experience with infrastructure technologies including Active Directory, DNS, IIS, networking, and Windows/Linux servers.
• Competence in scripting/programming (PowerShell, Python, JavaScript, SQL, etc.).
• Experience with Git, Bitbucket, JFrog, Microsoft Teams, SharePoint, Jira, Confluence, and related tools.
• Experience with AI-based productivity tools such as Microsoft Copilot.
• Experience working in demanding customer-facing environments such as finance or government.
• Ability to travel up to 60% if required (typical ~25%).
• Experience with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes, Podman).
• Strong communication, customer engagement, problem-solving, and interpersonal skills.

Preferred Qualifications:

• Entrust product experience (EMV, CA, Identity Enterprise, IDaaS, Secura, DPP, Adaptive Issuance).
• Experience with SCOM, SCCM, Intune, or other automated deployment/operations platforms.
• Knowledge of Linux, XML/HTML, Eclipse, Tomcat, Java, C#, ASP.NET or .NET technologies.
• Security+ certification or foundational understanding of cybersecurity and DevOps.
• Experience with database analysis or programming (T-SQL, PL/SQL).
• Experience mentoring peers, coordinating team activities, or contributing to multi-stakeholder initiatives.
• Experience mediating customer issues or leading resolution conversations.

Why Should You Apply?

• Leader in the security industry
• Friendly, supportive & knowledgeable teams
• Opportunities for on-the-job training
• You’ll help secure identities!

For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.

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