Remote Linux Desktop Support Jobs in New Haven, CT

NikoHealth is seeking a dependable and technically skilled IT Help Desk Specialist to provide first-line technical support to employees and assist with the effective operation of company hardware, software, applications, and IT systems. The successful candidate will be customer-focused, detail-oriented, and capable of troubleshooting technical issues efficiently while maintaining a high standard of service.

Key Responsibilities

• Provide first-level technical support to employees through phone, email, chat, and ticketing systems.
• Diagnose and resolve common hardware, software, network, login, and connectivity issues.
• Install, configure, update, and maintain computers, mobile devices, peripherals, and approved software.
• Create, document, prioritize, and track support tickets through resolution.
• Assist employees with password resets, account access, application issues, and basic system configuration.
• Troubleshoot Microsoft 365, email, collaboration, VPN, and other business applications.
• Escalate complex technical issues to appropriate IT teams or external vendors when necessary.
• Maintain accurate documentation of troubleshooting procedures, resolutions, and recurring technical issues.
• Assist with employee onboarding and offboarding, including equipment setup, account access, and system permissions.
• Monitor reported technical issues and follow up with users to ensure problems are fully resolved.
• Follow company IT security, privacy, access-control, and data-protection procedures.
• Help identify recurring technical problems and recommend improvements to IT support processes.
• Maintain a professional, patient, and service-oriented approach when assisting employees.

Required Qualifications

• High school diploma or equivalent; technical certification or college coursework in Information Technology is preferred.
• Previous experience in an IT help desk, technical support, desktop support, or related role.
• Working knowledge of Windows operating systems, Microsoft 365, email applications, and common business software.
• Basic understanding of computer hardware, networking, Wi-Fi, VPNs, and troubleshooting methodologies.
• Strong problem-solving and analytical skills.
• Excellent written and verbal communication skills.
• Ability to explain technical information clearly to non-technical users.
• Strong attention to detail and organizational skills.
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
• Commitment to protecting confidential company and user information.

Preferred Skills

• Experience with IT service-management or ticketing platforms.
• Familiarity with Active Directory or cloud-based identity and access management.
• Knowledge of endpoint management, device provisioning, and cybersecurity best practices.
• Experience supporting remote employees and distributed work environments.
• CompTIA A+, Network+, Microsoft, or comparable technical certification is a plus.

Work Environment

This position may be structured as remote, hybrid, or on-site, depending on business requirements. The IT Help Desk Specialist must be able to work independently, communicate effectively with employees across departments, and provide timely technical assistance during scheduled support hours.

Position Objective

The primary objective of this position is to ensure employees have reliable access to the technology, applications, and systems they need to perform their responsibilities effectively while receiving responsive, professional, and secure IT support.