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Remote Job In Usa Jobs (NOW HIRING)

Contact Center Tester (Insurance Experience Required) 100% Remote in USA Job Type: 06 Months plus Contract Department: Quality Assurance Job Summary We are seeking a detail-oriented and experienced ...

This is a 100% remote role, where employees are in the USA, working US business hours. Experience & Skills Required: * 8+ years of experience designing, architecting, and delivering Microsoft data ...

In this fully remote role, you will be the named technical resource for a portfolio of mid-market clients, handling escalated support, proactive maintenance, and project delivery execution under the ...

Salesforce Architect Contact Center

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Salesforce Contact Center expert architect in Salesforce Contact Centers, 8x8 and Service Cloud full remote in the USA or Canada, interview start Friday * Visa: ANY * Must have EXCELLENT ...

Houston, Texas, USA Associate Construction Manager, West Coast Region Operations South San Francisco, California, USA Autonomy Flight Test Specialist Operations Remote in USA, USA; South San ...

Houston, Texas, USA Associate Construction Manager, West Coast Region Operations South San Francisco, California, USA Autonomy Flight Test Specialist Operations Remote in USA, USA; South San ...

Remote in USA Strategic Process Architect The Strategic Process Architect designs and optimizes end-to-end business processes to enable scalable, efficient, and AI-ready operations. This role bridges ...

Sr. AWS Data Engineer

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$50 - $60/hr

Remote in USA Job Type : Full time looking for only W2 Detailed We are currently seeking a Senior Data Engineer with hands-on coding experience and a strong background in Python, PySpark, and Object ...

Sr. AWS Data Engineer

OR · Remote

$50 - $60/hr

Remote in USA Job Type : Full time looking for only W2 Detailed We are currently seeking a Senior Data Engineer with hands-on coding experience and a strong background in Python, PySpark, and Object ...

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How much do remote job in usa jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote job in usa in the United States is $27.67, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $33.17 per hour, depending on experience, location, and employer.
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Posted 14 days ago


Job description

Contact Center Tester (Insurance Experience Required)

100% Remote in USA Job Type: 06 Months plus Contract Department: Quality Assurance

Job Summary

We are seeking a detail-oriented and experienced Contact Center Tester with a strong background in the insurance industry. The ideal candidate will be responsible for evaluating the functionality, usability, and performance of our contact center systems and applications. You will work closely with cross-functional teams to ensure the highest quality of service delivery and customer satisfaction.

Key Responsibilities
  • Conduct comprehensive testing of contact center applications, including IVR systems, CRM software, and reporting tools.
  • Develop, document, and execute test plans, test cases, and test scripts based on functional and non-functional requirements.
  • Collaborate with business analysts, developers, and project managers to understand requirements and identify testable conditions.
  • Perform regression, integration, and user acceptance testing (UAT) to ensure system functionality aligns with business needs.
  • Identify, document, and track defects using appropriate tools, ensuring timely resolution.
  • Analyze test results and provide detailed reports on quality metrics, issues, and overall performance.
  • Participate in continuous improvement initiatives to enhance testing processes and methodologies.
  • Stay updated on industry best practices and emerging technologies in contact center solutions and insurance services.
Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3+ years of experience in software testing, with at least 2 years in a contact center environment.
  • Strong knowledge of insurance products, processes, and regulations.
  • Proficiency in testing tools (e.g., Selenium, JIRA, Client ALM) and methodologies (e.g., Agile, Waterfall).
  • Excellent analytical and problem-solving skills with a keen eye for detail.
  • Strong verbal and written communication skills.
  • Ability to work collaboratively in a team-oriented environment.
Preferred Qualifications
  • Experience with automated testing frameworks and scripting.
  • Familiarity with contact center technologies (e.g., ACD, CTI, workforce management).
  • Certification in Quality Assurance (e.g., ISTQB) is a plus.

Georgia IT logo

About Georgia IT

Sourced by ZipRecruiter

A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Alpharetta, GA, US

Year founded

2007

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