IT Support Engineer
Austin, TX · Remote
Stand up an interim remote-wipe and remote-lock procedure for offboarded, lost, or stolen devices ... Jamf, FleetDM, or equivalent) * Experience managing device procurement and lifecycle at scale ...
IT Support Engineer
Austin, TX · Remote
Stand up an interim remote-wipe and remote-lock procedure for offboarded, lost, or stolen devices ... Jamf, FleetDM, or equivalent) * Experience managing device procurement and lifecycle at scale ...
Systems Engineer- Nexthink
Plano, TX · Remote
Create and maintain Nexthink content including investigations, remote actions, workflows, campaigns ... Experience with Microsoft Intune, JAMF, Microsoft Entra ID (Azure AD), or related endpoint ...
Systems Engineer- Nexthink
Plano, TX · Remote
Create and maintain Nexthink content including investigations, remote actions, workflows, campaigns ... Experience with Microsoft Intune, JAMF, Microsoft Entra ID (Azure AD), or related endpoint ...
System Administrator
Missouri City, TX · On-site +1
$100K - $110K/yr
This role is remote, but will require going into our local facility occasionally for equipment ... Endpoint Engineering * Own Windows and macOS endpoint management using NinjaOne as the central ...
System Administrator
Missouri City, TX · On-site +1
$100K - $110K/yr
This role is remote, but will require going into our local facility occasionally for equipment ... Endpoint Engineering * Own Windows and macOS endpoint management using NinjaOne as the central ...
Remote Jamf Engineer information
What is a remote Jamf engineer?
A Remote Jamf Engineer is an IT professional who specializes in managing and supporting Apple devices using Jamf, a popular enterprise management platform for macOS, iOS, iPadOS, and tvOS devices. Working remotely, they configure, deploy, and troubleshoot Apple devices for organizations, ensuring security and seamless operation. Their responsibilities often include creating and maintaining device management policies, providing technical support, and integrating Jamf with other IT systems, all while working from a location outside the traditional office environment.
What skills and qualifications are needed to thrive as a remote Jamf engineer?
To thrive as a Remote Jamf Engineer, you need expertise in macOS administration, Jamf Pro configuration, and device lifecycle management, often supported by relevant IT degrees and Jamf certifications. Familiarity with scripting languages (such as Bash or Python), mobile device management (MDM) platforms, and remote troubleshooting tools is typically required. Strong problem-solving skills, effective communication, and self-motivation are essential soft skills for remote work and client interactions. These abilities are crucial for ensuring secure, efficient Apple device management and delivering responsive IT support to distributed teams.
What are common challenges faced by remote Jamf engineers when managing Apple devices across distributed teams?
Remote Jamf Engineers often encounter challenges related to supporting a wide variety of Apple devices spread across multiple locations. Ensuring consistent device configuration, deploying updates, and troubleshooting issues remotely can be complex, especially with varying network environments and user technical proficiency. Communication and collaboration with IT support teams and end-users are essential to quickly resolve issues and maintain security compliance. Leveraging Jamf's automation and reporting tools can help streamline workflows and minimize disruptions.
What is the difference between Remote Jamf Engineer vs Remote Mobile Device Management (MDM) Specialist?
| Aspect | Remote Jamf Engineer | Remote Mobile Device Management (MDM) Specialist |
|---|---|---|
| Certifications | Jamf Certified Technician, Apple Certified Support Professional | MDM platform certifications (e.g., VMware, MobileIron) |
| Work Environment | IT teams managing Apple devices in enterprise settings | IT teams managing various mobile devices across platforms |
| Industry Usage | Primarily in organizations with Apple device ecosystems | Organizations using multiple mobile device platforms |
| Search/Comparison Intent | Focus on Apple device management expertise | Broader mobile device management skills |
While both roles involve managing mobile devices remotely, a Remote Jamf Engineer specializes in Apple devices using Jamf solutions, whereas a Remote MDM Specialist manages multiple device types across platforms. The Jamf Engineer's expertise is more focused on Apple ecosystems, making it ideal for organizations heavily invested in Apple products.
What are popular job titles related to Remote Jamf Engineer jobs in Texas?
For Remote Jamf Engineer jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Jamf Engineer jobs in Texas look for?
The top searched job categories for Remote Jamf Engineer jobs in Texas are:
What cities in Texas are hiring for Remote Jamf Engineer jobs?
Cities in Texas with the most Remote Jamf Engineer job openings:
Full-time
Posted 9 days ago
Job description
About the Role
We're hiring an IT Engineer, Support to own endpoint management, device lifecycle, network support, and the onboarding/offboarding process as FSAI takes IT fully in-house. This is the most hands-on build-and-operate seat on the team: you're standing up device management and remote support tooling that will run the company day to day, and you're the one executing onboarding and offboarding for every new hire and departure. You report directly to the Head of IT and work closely with a Lead IT Engineer, Support who owns identity and security operations, so between the two of you, the full stack is covered.
Responsibilities
Endpoint Management
- Own MDM baseline configuration, deployment, and policy for macOS and Windows devices (FleetDM is the leading candidate, final platform selection in progress)
- Own endpoint detection & response (CrowdStrike Falcon is confirmed, deployment and logging rollout in progress) and endpoint privilege management rollout on managed devices
- Baseline and report on MDM enrollment, disk encryption, patch compliance, EDR coverage, and local admin exceptions across the full device fleet
- Define the minimum device compliance standard for company-managed endpoints, in partnership with Security
Device Security & Compliance Remediation
- Stand up an interim remote-wipe and remote-lock procedure for offboarded, lost, or stolen devices, closing a confirmed gap where devices are not currently secured on departure
- Build and own the longer-term remediation plan for unmanaged, unenrolled, or non-compliant devices across the fleet
Device Provisioning & Lifecycle
- Own device procurement, imaging, shipping, repair/replacement, and disposal
- Build and maintain FSAI's global hardware asset inventory (serial numbers, owners, location, warranty, lifecycle state)
- Define the procurement, shipping, repair, replacement, and return process for globally distributed staff, evaluating logistics vendors and options as we scale
- Serve as the day-to-day owner of our device logistics vendor relationship, including resolving regional coverage gaps as we scale globally
Network Support
- Own our Zero Trust network access rollout (Cloudflare WARP/Access) and firewall, a full handover from our outsourced provider
- Partner with our outsourced provider on day-to-day switches, wireless, DNS, and SSL certificate management during the short-term transition period, with an eye toward bringing this fully in-house
Onboarding & Offboarding
- Own end-to-end execution of the onboarding and offboarding process: intake, provisioning across parallel tracks, and a day-before-start readiness check for every new hire
- Own account and device deprovisioning for departures
- Build the day-one onboarding checklist (accounts, laptop, apps, security, orientation) and the same-day offboarding checklist (access removal, device return, license recovery)
RMM & Password Manager
- Own our remote monitoring and management (RMM) tool rollout and day-to-day operation, the decision between TeamViewer One and NinjaOne is still being finalized
- Own the migration to 1Password, our new company-wide password manager
Helpdesk Operations
- Help define ticket intake channels, categories, priorities, SLAs, and escalation rules
- Support the selection and rollout of an on-call/paging tool for incident escalation
- Use historical ticket data to identify recurring issues and inform staffing and process design
Minimum Qualifications
- 5+ years in IT or systems administration with hands-on MDM experience (Intune, Jamf, FleetDM, or equivalent)
- Experience managing device procurement and lifecycle at scale, including IT asset management and global shipping/logistics
- Experience with RMM tools and password manager migrations
- Experience building or operating a remote wipe/lock process for lost, stolen, or offboarded devices
- Solid networking fundamentals: Wi-Fi, VPN, firewalls, DNS
Preferred Qualifications
- FleetDM or other open-source MDM experience specifically
- Experience with Cloudflare Zero Trust or similar ZTNA tooling
- Experience running onboarding/offboarding processes at a fast-growing company
- Device logistics vendor management experience
- Experience defining helpdesk SLAs, ticket taxonomies, and on-call/escalation processes (Freshdesk, Incident.io, PagerDuty, or similar)
- Experience reducing recurring tickets, provisioning time, or endpoint drift through automation