Remote It Support Technician Associate Jobs in Indiana

Job Title: Senior Salesforce IT Engineer (Contract-to-Hire)

Location: Merrillville, IN (Hybrid – Tuesday, Wednesday, Thursday Onsite; Monday & Friday Remote)

Duration: August 1, 2026 – February 1, 2027

Conversion Opportunity: Contract-to-Hire after approximately 6–7 months

Rate: $65 – $70/hr (W2)

Work Authorization: Must be authorized to work in the United States through U.S. Citizenship or Permanent Residency (Green Card). Sponsorship is not available for this position. Candidates requiring current or future visa sponsorship, including H-1B, F-1/OPT, CPT, TN, EAD requiring sponsorship, or other employment-based visa sponsorship, are not eligible.

Position Overview

We are seeking a Senior Salesforce IT Engineer to support the delivery of enterprise Salesforce solutions within a large-scale Customer Contact Management (CCM) transformation initiative. This role will provide technical leadership and oversight across Salesforce development, configuration, integration, testing, deployment, and operational readiness activities while partnering with internal teams and third-party implementation partners.

The ideal candidate has extensive Salesforce platform expertise, strong integration experience, and a proven track record supporting complex enterprise implementations across multiple vendors and technology platforms.

Required Qualifications

• Minimum 7 years of experience delivering Salesforce solutions in enterprise environments
• Experience overseeing Salesforce design, configuration, customization, development, and integrations
• Proven experience supporting complex multi-vendor Salesforce implementations
• Strong knowledge of:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Marketing Cloud
  • Salesforce Data Cloud / Data 360
  • Salesforce Lightning Platform
  • Apex Development
• Experience with MuleSoft, REST APIs, middleware platforms, and enterprise integrations
• Experience with DevSecOps practices including CI/CD pipelines, automated testing, code scanning, and code quality tools
• Strong understanding of Salesforce security models, role hierarchies, access controls, and compliance requirements
• Experience supporting:
  • Unit Testing
  • System Integration Testing (SIT)
  • User Acceptance Testing (UAT)
  • Regression Testing
  • Performance Testing
• Experience utilizing Jira, qTest, Agile delivery tools, and test management platforms
• Strong communication, stakeholder management, and organizational skills

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field
• Salesforce certifications such as:
  • Salesforce Certified Administrator
  • Platform Developer I / II
  • Sales Cloud Consultant
  • Technical Architect
  • Other Salesforce certifications
• Experience supporting utility or energy industry transformation programs
• Experience integrating Salesforce with:
  • SAP
  • MuleSoft
  • Contact Center Platforms
  • Enterprise API Architectures
• Experience with Salesforce Einstein and AI-enabled Salesforce capabilities
• Understanding of utility regulatory requirements and customer data privacy requirements
• Experience with enterprise data migration and master data management initiatives
• Experience supporting organizational change management and Salesforce adoption programs

Key ResponsibilitiesSalesforce Solution Delivery

• Oversee end-to-end Salesforce solution delivery activities for the Customer Contact Management (CCM) workstream
• Support implementations involving Salesforce Marketing Cloud, Salesforce Energy & Utilities Cloud, Salesforce Data Cloud/Data 360, and related Salesforce technologies
• Partner with internal and third-party teams to ensure successful delivery of Salesforce capabilities

Design, Development & Integration

• Oversee Salesforce application design, configuration, customization, and integration activities
• Ensure Salesforce solutions align with business requirements and enterprise architecture standards
• Coordinate integrations between Salesforce and enterprise systems utilizing MuleSoft, APIs, middleware platforms, and identity management solutions

Testing & Quality Assurance

• Guide testing efforts including Unit Testing, SIT, UAT, Regression Testing, and Performance Testing
• Ensure test cases, defects, results, and documentation are maintained within Jira, qTest, and related platforms
• Support defect management and issue resolution activities

Deployment & Hypercare Support

• Assist with deployment planning, cutover execution, and hypercare activities
• Support operational readiness, knowledge transfer, and transition to support teams
• Mentor operational teams and managed service providers on Salesforce functionality and support processes

Security & Compliance

• Ensure Salesforce security models, user access controls, role hierarchies, and compliance requirements are properly implemented and validated
• Align Salesforce security architecture with enterprise policies and industry best practices

DevSecOps & Continuous Delivery

• Drive adoption of Salesforce DevSecOps standards
• Support CI/CD pipelines, automated testing frameworks, code scanning, and security validation processes
• Ensure appropriate test coverage and quality controls are maintained

Stakeholder Management & Governance

• Facilitate communication across business, technology, and vendor teams
• Support governance processes, status reporting, risk management, issue resolution, and executive communications
• Ensure successful integration across multiple workstreams and enterprise initiatives

Change Management & Adoption

• Partner with training and people enablement teams to support user adoption initiatives
• Assist with change management planning and execution
• Support end-user readiness and organizational adoption efforts

Monitoring & Operational Excellence

• Establish and oversee Salesforce monitoring capabilities
• Monitor system performance, error conditions, user activity, and operational health
• Recommend improvements to enhance reliability, scalability, and performance

Success in This Role

• Successful delivery of enterprise Salesforce solutions
• Strong coordination between business, technology, and vendor teams
• High-quality deployments with minimal production issues
• Effective governance, testing, and risk management
• Successful user adoption and operational readiness
• Secure, scalable, and well-integrated Salesforce environments